Expertiential Design
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Expertiential Design
The art of designing engaging and meaningful user experiences for customer development.
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Rescooped by Michael Allenberg from New Customer - Passenger Experience
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What The Best Brands Will Do in 2016!

What The Best Brands Will Do in 2016! | Expertiential Design | Scoop.it

Via Eric_Determined / Eric Silverstein
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Eric_Determined / Eric Silverstein's curator insight, January 4, 6:34 AM

What will you implement from the lessons shared by Andreas von der Heydt?


It's important for leaders to understand these new challenges and opportunities, then adapt their organization to better anticipate the demands and expectations of their customers, while empowering their employees with greater tools that will simplify their communication and service/product capabilities.


The more agile your organization becomes, the more responsive you can be to your customers.


Wishing everyone a safe and successful 2016!

Rescooped by Michael Allenberg from New Customer - Passenger Experience
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@IBM reveals its top 5 innovation predictions for the next 5 years

@IBM reveals its top 5 innovation predictions for the next 5 years | Expertiential Design | Scoop.it
IBM's predictions all involve big data and using computing to glean intelligence from vast systems. We discuss them with IBM's research boss.

Via Eric_Determined / Eric Silverstein
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Jean-Marc Bellot's curator insight, December 18, 2013 3:11 PM

Des prévisions qui vont à contre-courant du "tout technologique" dans lequel nous semblons nous jeter à corps perdus, dans un acte de "Schadenfreude" collectif que je ne comprends pas.

Hugo Loyola's curator insight, December 18, 2013 4:43 PM

Now, this would be innovation.

Arielle Monnerot-Dumaine's curator insight, January 28, 2014 11:19 AM

A lire absloment pour ne pas nous tromper de combat !