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UX Design
The art of designing engaging and meaningful user experiences for customer development.
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Rescooped by Michael Allenberg from New Customer - Passenger Experience
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The Rise of #Customer Expectations

The Rise of #Customer Expectations | UX Design | Scoop.it
During this series we looked at 6 key industry factors that are changing the way we do business today, and we have tried to guide you on how best to Reshape your service organisation to Exploit the

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Eric_Determined / Eric Silverstein's curator insight, July 19, 4:05 PM

"As the world becomes more #collaborative and technology-enabled and #customer expectations evolve, the trend towards #digital and anytime, anywhere service can only accelerate.


In response, organizations must put themselves in the shoes of their customers when designing and delivering interactions, so as to minimise customer effort and maximise customer value.

 

Responding to digital disruption and providing great digital experiences is not easy...Organization needs to evolve, becoming flexible and responsive, which often requires significant change, energy and investment."

 

Coreen summarizes the current challenges/opportunities well, would you add any additional trends for consideration?

 

 

Rescooped by Michael Allenberg from New Customer - Passenger Experience
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Creating a Strong #Customer #Experience: 6 Key Principles

http://spr.ly/CustExSS Reaching and engagement consumers in retail is more difficult than ever. Do you want to break through the clutter, create loyal customer…

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Eric_Determined / Eric Silverstein's curator insight, July 15, 9:50 AM

An engaging SlideShare that showcases key principles to drive results.

 

Important questions are raised for your business.

 

Have you started on your customer journey map?

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5 Standout Apps - Focus on #CustExp!

5 Standout Apps - Focus on #CustExp! | UX Design | Scoop.it
Consumers are becoming more accustomed to using mobile apps to find the latest deals and information about products. And some retailers are going beyond the standard functionality of store locators...

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Eric_Determined / Eric Silverstein's curator insight, March 17, 11:36 PM

5 #Apps that understand what it means to deliver the right #CustExp !


Ask @Lowes @Dominos @Teavana @Wendys @BestBuy


Which feature do you prefer across the 5 brands?

Rescooped by Michael Allenberg from New Customer - Passenger Experience
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What Push Notification means to #Mobile #Marketing?

What Push Notification means to #Mobile #Marketing? | UX Design | Scoop.it
Of those who download a brand’s mobile app, 68% opt-in to receiving push notifications from that app, according to Responsys research. Here's why push is one of the most promising areas of mobile marketing today.

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Michael Allenberg's insight:

This is a fascinating read...

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Eric_Determined / Eric Silverstein's curator insight, January 25, 12:48 PM
  • "What if push notifications could be part of an orchestrated #customer #journey giving customers the information that they need, when they need it and on their device of choice?"
Push Notification creates a frictionless experience. With Consumers opting-in, make sure you have a well defined strategy to engage and offer the right value.
Share your thoughts on push notifications?
Andrea Puerari's curator insight, January 26, 6:11 AM

"Target and Wegman’s are among the retailers that have found ways to fuse the online and offline shopping experience with mobile apps ...Apps will increasingly redefine and enrich the in-store experiences that brands can create for their customers"

Ali Anani's curator insight, January 26, 9:20 PM

When push marketing is applauded?

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Location #Marketing - The Impact of #iBeacon

Location #Marketing - The Impact of #iBeacon | UX Design | Scoop.it
Apple’s announcement of the iBeacon functionality as part of its iOS7 operating system is a game-changer for how businesses will conduct location-based marketing in the future.

Via Eric_Determined / Eric Silverstein
Michael Allenberg's insight:

Do not underestimate Apple's hidden iBeacon tech. This one is the game-changer that has kept Apple relatively quiet during their last several presentations...

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Eric_Determined / Eric Silverstein's curator insight, January 18, 4:04 PM

Location Marketing provides a whole new platform to utilize your #Data, #SocialMedia channels, and improve your #CustExp.


Dave shares a few insight into what iBeacon could mean for your business.


Share your thoughts?


Would you be willing to opt-in and download an App from your favorite business if you were to receive an incentive in return?


Would this incentive only be valuable as a discount, or something else?

Roberto Nocera's curator insight, January 19, 12:31 AM

IBeacon disrupt the localization market? #ios #ibeacon #localization #retail

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#Mobile and #Voice of the #Customer: All About Actionability

#Mobile and #Voice of the #Customer: All About Actionability | UX Design | Scoop.it
As business managers or owners, we’re constantly faced with opportunities to widen the range of programs that we run — so how does the go/no go decision get made?Som

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Eric_Determined / Eric Silverstein's curator insight, July 18, 4:01 PM

"The saying goes ‘timing is everything’ and it doesn’t apply more anywhere than in #VoC programs. The #journey your #customers go through, both before and after they become customers, can be broken down into distinct steps. Each represents a potential breaking point where the potential of the relationship can be diminished or enhanced."


Certainly #Mobile provides greater opportunities to engage at a variety of touch points during your customer journey.

 

Share a recent Mobile experience where the brand took the right step to address your needs or provide the right incentive that led to a purchase?

Rescooped by Michael Allenberg from New Customer - Passenger Experience
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Lessons in #CustExp @Uber

Lessons in #CustExp @Uber | UX Design | Scoop.it
Customers aren’t willing to suffer through badly designed experiences anymore. Case in point: the cab industry. Since the public hackney coach service was launched in London in the 17th Century — all the way through to today — the experience has literally gone unchanged: 1) Riders hail cabs (coaches back then) on the side of ...

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Michael Allenberg's insight:

Designing Experiences involves designing end-to-end solutions, not just "shiny interactions."

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Eric_Determined / Eric Silverstein's curator insight, April 9, 9:33 PM

All traditional industries should rethink their ways. The key is to  invest in disruption at each customer experience pain-point:


1) Remove Friction Points


2) Deliver Transparency


3) Use Feedback as a Currency


4)Make Human Connections


Technology that was seen as Star Trek next gen one day — will pass those thinking this will never happen to them next 


Do you agree?

Rescooped by Michael Allenberg from New Customer - Passenger Experience
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Emotion IS The #Experience - #Infographic

Emotion IS The #Experience - #Infographic | UX Design | Scoop.it
We're pleased to present our latest 360Connext customer experience infographic. Emotion drives everything for humans. See why we MUST sweat the small stuff.

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Paul Deemer's curator insight, January 31, 12:48 AM

Stay focussed - it matters!

Rhonda Hailey's curator insight, January 31, 5:53 AM

Love the infographic... Customer Experience is so very important. We strive to recommend local businesses to new homeowners with that initial contact being one that is positive and creates an appreciative response. Our best partners then continue the experience with lead nurturing, a great customer experience when they convert and consistent and meaningful follow-up.  It's a win win for everyone. 

Roland Alston's curator insight, January 31, 8:19 AM

The answer to "what does the emtional side of CX look like?...

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Engagement: The Key Metric for the Future

Engagement: The Key Metric for the Future | UX Design | Scoop.it

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Michael Allenberg's insight:

It's all about engagement folks!

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Jean-Guy Frenette's curator insight, January 21, 6:00 AM

Employees first then customers. Make sense...

Raquel Oliveira's curator insight, January 27, 7:22 AM

a humanidade clama por ser envolvida nas decisoes, projetos e aprendizagem. Sim, eu sinto esse movimento em diversos setores. Em relação a aprendizagem de adultos, é irreversível !

Scott Davidson's curator insight, January 29, 7:01 AM

Do you measure engagement?

Rescooped by Michael Allenberg from New Customer - Passenger Experience
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@IBM reveals its top 5 innovation predictions for the next 5 years

@IBM reveals its top 5 innovation predictions for the next 5 years | UX Design | Scoop.it
IBM's predictions all involve big data and using computing to glean intelligence from vast systems. We discuss them with IBM's research boss.

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Jean-Marc Bellot's curator insight, December 18, 2013 7:11 AM

Des prévisions qui vont à contre-courant du "tout technologique" dans lequel nous semblons nous jeter à corps perdus, dans un acte de "Schadenfreude" collectif que je ne comprends pas.

Hugo Loyola's curator insight, December 18, 2013 8:43 AM

Now, this would be innovation.

Arielle Monnerot-Dumaine's curator insight, January 28, 3:19 AM

A lire absloment pour ne pas nous tromper de combat !