Expertiential Design
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Expertiential Design
The art of designing engaging and meaningful user experiences for customer development.
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Product Design Exercises We Use At WeWork Interviews

Product Design Exercises We Use At WeWork Interviews | Expertiential Design | Scoop.it
The design community is lucky to have so many great resources like Dribbble, Behance, Daily UI etc. These resources allow to see others visual work, show yours and get feedback. On the other hand, a…
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Asking the right questions during user research, interviews and testing

Asking the right questions during user research, interviews and testing | Expertiential Design | Scoop.it
Interviewing users require a lot of effort and planning. Depending on how extensive the research is, you might spend several weeks preparing for the sessions, several days talking to your users and…
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Field Research at Uber

Field Research at Uber | Expertiential Design | Scoop.it
As technology becomes more ubiquitous in our lives and a networked economy emerges, it’s important for companies to understand the physical, emotional, and social contexts in which people engage with…
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Empathy Mapping for Better Digital Experiences

Empathy Mapping for Better Digital Experiences | Expertiential Design | Scoop.it
“When people talk, listen completely. Most people never listen.” ― Ernest Hemingway Here’s a hard question: How do you listen to your users and infuse that empathy into your daily work? After all, empathy is one of those fuzzy words
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The Future of UX Research: Uncovering the True Emotions of our Users

The Future of UX Research: Uncovering the True Emotions of our Users | Expertiential Design | Scoop.it
User Experience features significant and unique articles dealing with the broad field of user experience.
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User Research — The Importance of Hypothesis

User Research — The Importance of Hypothesis | Expertiential Design | Scoop.it

Articulating a hypothesis makes it easy for your team to be sure that you’re testing the right thing.

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Combining Contextual Inquiry with Eye Tracking

Combining Contextual Inquiry with Eye Tracking | Expertiential Design | Scoop.it

Traditional methods of user research and requirements gathering have served UX practitioners well in shaping our designs and redesigns of products and services. But as systems become more complex and users go beyond the screen, it’s becoming increasingly difficult to get accurate data on why our users, customers, and employees are doing the things they do.

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UX Research | Standardized Usability Questionnaires

UX Research | Standardized Usability Questionnaires | Expertiential Design | Scoop.it
Not enough content on the web encourages UX researchers to use standardized usability questionnaires after each usability test.
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Quantitative Research and Eye-Tracking: A match made in UX heaven

Quantitative Research and Eye-Tracking: A match made in UX heaven | Expertiential Design | Scoop.it

Incorporating quantitative measures and eye tracking into your next usability test can provide the foundation for a more mature approach to measuring usability. Numbers are powerful and offer a simple way to communicate usability findings and speak a language that executive stakeholders understand.

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Overhauling a UI Without Upsetting Current Users | UX Magazine

Overhauling a UI Without Upsetting Current Users | UX Magazine | Expertiential Design | Scoop.it

It’s a discipline based on the fundamentals of good UX design: collecting, interpreting, and prioritizing user research. These are core competencies that companies planning to stay market winners must cultivate within their organizations.

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Beyond User Research

Given in 2012 at UX Hong Kong (http://www.uxhongkong.com/) and WebVisions NYC (http://www.webvisionsevent.com/new-york/). Given in 2011 at the IA Summit (http:/...
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Design Research Methods for Experience Design :: UXmatters

Design Research Methods for Experience Design :: UXmatters | Expertiential Design | Scoop.it

There is a trend among some in the UX community to take the U out of UX and refer to our discipline simply as experience design.

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User Research is Overrated

User Research is Overrated | Expertiential Design | Scoop.it
Up-front User Research is a form of Product Procrastination. It’s busy-work, it’s a way to avoid making hard decisions. It delays the need to make something tangible. I know I shouldn’t be saying…
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Agile Development Is No Excuse for Shoddy UX Research :: UXmatters

Agile Development Is No Excuse for Shoddy UX Research :: UXmatters | Expertiential Design | Scoop.it
Web magazine about user experience matters, providing insights and inspiration for the user experience community
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4 Reasons Why Your Business Needs UX Research

4 Reasons Why Your Business Needs UX Research | Expertiential Design | Scoop.it
User experience is one of the most popular terms among designers. But do you know why it is important for your business? Read the benefits of UX research.
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Creating a Cultural Fit: Using ethnography with users and stakeholders

Creating a Cultural Fit: Using ethnography with users and stakeholders | Expertiential Design | Scoop.it

The right design fits the company and its customers—a mismatch on either side results in fatal error.

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Don't Listen to Users, Sample Their Experience

Uncovering user needs is one of the most challenging aspects of product development. Oh-so-many organizations develop beautiful products and services nobody needs.…
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TP05-1P48 - Purpose-Driven Research as Key to Successful Service Design

TP05-1P48 - Purpose-Driven Research as Key to Successful Service Design | Expertiential Design | Scoop.it

The benefit of this validation is to be able to ask the ‘Whys’ for more qualitative input behind the collected data. In our experience, it is possible to get qualitative and quantitative feedback on several service prototypes from many customers in a relatively short period of time. The value of this method lies in obtaining a robust validation in a very effective way by leveraging the best of qualitative and quantitative techniques.

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Break Point Analysis: Gaining insight into customer satisfaction and reducing over investment

Break Point Analysis: Gaining insight into customer satisfaction and reducing over investment | Expertiential Design | Scoop.it

A common way to gauge customer satisfaction with the quality of service is byconducting qualitative surveys. We will be looking at average wait time vs. satisfaction levels.

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How Many Test Users in a Usability Study? (Jakob Nielsen's Alertbox)

How Many Test Users in a Usability Study? (Jakob Nielsen's Alertbox) | Expertiential Design | Scoop.it
The answer is 5, except when it's not. Most arguments for using more test participants are wrong, but some tests should be bigger and some smaller.
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Usability and User Experience | 7 reasons to avoid remote user testing

Usability and User Experience | 7 reasons to avoid remote user testing | Expertiential Design | Scoop.it
Remote user testing is becoming commonplace, and is quickly gaining popularity as a research method.
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