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UX Design
The art of designing engaging and meaningful user experiences for customer development.
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Rescooped by Michael Allenberg from New Customer - Passenger Experience
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The Rise of #Customer Expectations

The Rise of #Customer Expectations | UX Design | Scoop.it
During this series we looked at 6 key industry factors that are changing the way we do business today, and we have tried to guide you on how best to Reshape your service organisation to Exploit the

Via Eric_Determined / Eric Silverstein
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Eric_Determined / Eric Silverstein's curator insight, July 19, 7:05 PM

"As the world becomes more #collaborative and technology-enabled and #customer expectations evolve, the trend towards #digital and anytime, anywhere service can only accelerate.


In response, organizations must put themselves in the shoes of their customers when designing and delivering interactions, so as to minimise customer effort and maximise customer value.

 

Responding to digital disruption and providing great digital experiences is not easy...Organization needs to evolve, becoming flexible and responsive, which often requires significant change, energy and investment."

 

Coreen summarizes the current challenges/opportunities well, would you add any additional trends for consideration?

 

 

Rescooped by Michael Allenberg from UXploration
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How the “internet of things” will replace the web

How the “internet of things” will replace the web | UX Design | Scoop.it

We believe the digital world and the physical world are merging, and that done correctly what this will do is create a virtual representation of all of our physical devices online.


Via Mario K. Sakata
Michael Allenberg's insight:

This IS the single most important transformation of our world in decades!

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Rescooped by Michael Allenberg from Just Story It Biz Storytelling
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Using Story in Design, Innovation, Problem Solving

Using Story in Design, Innovation, Problem Solving | UX Design | Scoop.it
How narrative intelligence can help everyone design solutions and generate useful data.

Via Karen Dietz
Michael Allenberg's insight:

I am becoming a HUGE advocate of designing experiences in conjunction with contextual storytelling!

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Brian Martin's curator insight, October 2, 2013 10:00 AM

Leaders can enhance their effectiveness by becoming better story tellers!

malek's curator insight, November 5, 2013 7:17 AM

story design process can offer an intuitive planning framework that makes it easier for us to wrangle and resolve complex challenges.

tollywoodfilms's curator insight, November 5, 2013 8:09 AM

d

Rescooped by Michael Allenberg from UXploration
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What Makes an Experience Seem Innovative?

What Makes an Experience Seem Innovative? | UX Design | Scoop.it

Who would’ve thought you could innovate around something as simple as waiting in line at a store, a taxi stand, or boarding an airplane? Yet when businesses look at what’s happening with their customers, it’s these opportunities that are most ripe for creating delightful experiences.


Via Mario K. Sakata
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Rescooped by Michael Allenberg from UXploration
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Why Companies are Not Startups

Why Companies are Not Startups | UX Design | Scoop.it

Companies looking to be innovative face a conundrum: Every policy and procedure that makes them efficient execution machines stifles innovation.

 


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Rescooped by Michael Allenberg from New Customer - Passenger Experience
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@IBM reveals its top 5 innovation predictions for the next 5 years

@IBM reveals its top 5 innovation predictions for the next 5 years | UX Design | Scoop.it
IBM's predictions all involve big data and using computing to glean intelligence from vast systems. We discuss them with IBM's research boss.

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Jean-Marc Bellot's curator insight, December 18, 2013 10:11 AM

Des prévisions qui vont à contre-courant du "tout technologique" dans lequel nous semblons nous jeter à corps perdus, dans un acte de "Schadenfreude" collectif que je ne comprends pas.

Hugo Loyola's curator insight, December 18, 2013 11:43 AM

Now, this would be innovation.

Arielle Monnerot-Dumaine's curator insight, January 28, 6:19 AM

A lire absloment pour ne pas nous tromper de combat !

Rescooped by Michael Allenberg from Just Story It Biz Storytelling
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8 Steps To Creating A Great Storyboard for Innovations

8 Steps To Creating A Great Storyboard for Innovations | UX Design | Scoop.it
[Editor’s note: This is the fourth in a series of seven posts on running your own Google Ventures design sprint.

Via Karen Dietz
Michael Allenberg's insight:

I have found that storyboarding integrates seamlessly between Persona development and UI design as a perfect way to visualize the happy paths of already identified Use Cases... This can be an enormous value add for stakeholders. @OneSpring #Visualization #InnovateorDie

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Karen Dietz's curator insight, June 28, 2013 3:22 PM

I haven't tried this process but thought you all should know about it right away. It's a great article by Jake Knapp that give us the detailed process he uses at Google Ventures to develop new products and services with a team -- using storyboarding!


We need more processes like this that use story elements or story dynamies or stories themselves for various work applications. Anyone should be able to take what is laid out here and apply it at work.


And I bet many of you will find ways to tweak it to fit your own needs. Do report back when you use this and let us know how it went, if you changed it, and what happened. Many thanks!


This review was written by Karen Dietz for her curated content on business storytelling atwww.scoop.it/t/just-story-it

Karen Dietz's comment, June 29, 2013 2:54 PM
Great points Michael and thanks for the comment!
Michael Allenberg's comment, July 1, 2013 6:33 PM
Thank you Karen!