Expertiential Design
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Expertiential Design
The art of designing engaging and meaningful user experiences for customer development.
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Brainstorming Is Dumb

Brainstorming Is Dumb | Expertiential Design | Scoop.it
Studies show it produces fewer good ideas than when people think on their own. Thankfully, there's a better way to work in groups.
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How To Kill Form Abandonment & Increase Conversions 3x

How To Kill Form Abandonment & Increase Conversions 3x | Expertiential Design | Scoop.it
On average more than 60% of websites forms are abandoned. That means 6 out of 10 people who start a form, leave for some reason.
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UX is too important to be left to UX designers

UX is too important to be left to UX designers | Expertiential Design | Scoop.it
UX only works when everyone in your team is onboard. Here's how to rethink your job description with best practice user experience design in mind.

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The Art of Customer Delight

The Art of Customer Delight | Expertiential Design | Scoop.it
The service sector needs to break away from old manufacturing-oriented habits and build great consumer experiences into every facet of its business model.

Via Mario K. Sakata
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Every UX Leader Needs A Unique UX Strategy Playbook – Creating a UX Strategy Playbook

Every UX Leader Needs A Unique UX Strategy Playbook – Creating a UX Strategy Playbook | Expertiential Design | Scoop.it
I could tell the question I’d asked was a completely foreign idea, just from the look on the UX team manager’s face. She was sharing her frustration about her product teams asking for the UX team’s…

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McDonald's Unveils New 'Customer Experience' With Table Service, Ordering Kiosks

McDonald's Unveils New 'Customer Experience' With Table Service, Ordering Kiosks | Expertiential Design | Scoop.it
McDonald's took the wraps off its new restaurant today featuring table service and self-ordering kiosks.

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5 UX tips from Facebook's VP of Design

5 UX tips from Facebook's VP of Design | Expertiential Design | Scoop.it
Julie Zhuo, VP of product design for Facebook, has been at the company since 2006. Since joining, she’s helped grow the service from eight million college and high school kids to over one billion people worldwide. How’d she do it? Read on for highlights from her recent AMA interview. Do more Julie is a huge proponent for …

Via Mario K. Sakata
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How AI is revolutionizing customer experience and expectations 

How AI is revolutionizing customer experience and expectations  | Expertiential Design | Scoop.it
By 2020, customer experience is going to be wiping the floor with price and product as the key brand differentiators. Customers are seeking personalized, human experiences — and ironically, artificial intelligence is the key to nailing that, and at scale. Catch up on this VB Live event for in-depth insight into what brands need to drive customer loyalty in 2017.

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Samuel Pavin's curator insight, November 15, 3:28 AM
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Bringing design sprints inside your company

Bringing design sprints inside your company | Expertiential Design | Scoop.it
If you’re the one minting design sprints inside your company, you’re probably also struggling to get others to play ball.

Via Mario K. Sakata
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Cards: UI-Component Definition

A “card” is a UI design pattern that groups related information in a flexible-size container visually resembling a playing card.

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How One Florida City Is Reinventing Itself With UX Design

How One Florida City Is Reinventing Itself With UX Design | Expertiential Design | Scoop.it
"Like great companies, great cities need to think about user experience."

Via Mario K. Sakata
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Reminder: The Interfaces Of The Future Will Be Part Of Our Environment

Reminder: The Interfaces Of The Future Will Be Part Of Our Environment | Expertiential Design | Scoop.it
A proof of concept by argodesign proves why we shouldn't count out projected interfaces just yet.

Via Mario K. Sakata
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Usability Evaluation: The Encyclopedia of Human-Computer Interaction

Autoritative overview of Usability Evaluation: its past, present and future !

Via Mario K. Sakata
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Designing for Disappearing Interfaces

Designing for Disappearing Interfaces | Expertiential Design | Scoop.it
Considerations for 2025. David looks at the most important considerations for the future when designing for disappearing interfaces.

Via Mario K. Sakata
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What is complex event processing and why is it needed for IoT?

What is complex event processing and why is it needed for IoT? | Expertiential Design | Scoop.it
Complex event processing (CEP) is an emerging network technology commonly used in IoT to derive conclusions from data in real time or near-real time.

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Dan Roberts's curator insight, November 29, 7:04 AM
An introduction to Complex Event Processing and why it's important for your IoT project
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The Name of the Practice Is Information Architecture :: UXmatters

"Information architecture is not just about navigation, labeling, organization, and search. It’s about the systems of relationships that make these things meaningful to users of digital user interfaces."


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Service Design & Agile are engaged

Service Design & Agile are engaged! Abstract: Using tangible examples I’ll illustrate how the holistic and iterative nature of service design is a great fit f…

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Why Desktop UX Still Has Something To Teach Mobile

Why Desktop UX Still Has Something To Teach Mobile | Expertiential Design | Scoop.it
New technologies may usurp old ones nearly every year, but many of us still reach for our old-school laptops. That's no accident.
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8 Pitfalls of Digital Transformation - Smart Insights Digital Marketing Advice

8 Pitfalls of Digital Transformation - Smart Insights Digital Marketing Advice | Expertiential Design | Scoop.it
Avoid these mistakes to prevent digital transformation failure There's no doubt that Digital Transformation initiatives have been a major trend in 2016 whi. Marketing topic(s):Manage Digital Transformation. Advice by Expert commentator.

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Dan Roberts's curator insight, October 19, 6:26 AM
The mistakes to avoid to ensure digital transformation success
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Designing for Disappearing Interfaces

Designing for Disappearing Interfaces | Expertiential Design | Scoop.it

“I will answer very simply, that the internet will disappear…
It will be part of your presence all the time.”


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Valuable UI/UX Designer Tools and Websites That Should Not Be Ignored

Valuable UI/UX Designer Tools and Websites That Should Not Be Ignored | Expertiential Design | Scoop.it
If you are a UI or UX designer, then you are probably aware of some of the cool design suites and packages there are available for you to work from. However,

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Apple’s Product Development Process – Inside the World’s Greatest Design Organization

Apple’s Product Development Process may be one of the most successful design process ever implemented. With the company verging on becoming the world’s first $1 trillion business organization – there’s a lot that designers can learn from Apple and introduce into their own design environments.Apple is a notoriously secretive business. In Steve Jobs’ time at the company it would have been near impossible to find out about the internal workings of the business. This isn’t surprising when

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Are You Paying Enough Attention to Content Design?

Are You Paying Enough Attention to Content Design? | Expertiential Design | Scoop.it
The best content marketing initiatives in the world won't convert if not deployed alongside a strategic content design.

Via massimo facchinetti
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El Monóculo's curator insight, November 5, 9:01 AM
El diseño, casi tan importante como el contenido.
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How to Trigger Aha! Moments Across the Customer Journey

How to Trigger Aha! Moments Across the Customer Journey | Expertiential Design | Scoop.it
Conventional wisdom says that once you drive users to the core action of your app—the aha! moment, when they discover the value of the app for the fi

Via Mario K. Sakata
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The New Digital Enterprise - 5 Domains

The New Digital Enterprise - 5 Domains | Expertiential Design | Scoop.it
Gartner: Digital Business Depends On Core IT, IoT, AI The infrastructure for the new digital enterprise rests on 5 domains. At th

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Eric_Determined / Eric Silverstein's curator insight, October 23, 8:45 PM

Digital is changing civilization, Gartner shares 5 key areas:

 

  • Traditional core IT systems -- which run and scale operations
  • Customer experience -- engaging with the customer
  • The Internet of Things -- which senses and acts in the physical world
  • Intelligence -- that analyzes, learns, and decides
  • An ecosystem foundation -- that interacts with other organizations

 

Are you recognizing these changes for your business?

 

Jean-Marie Grange's curator insight, October 24, 3:01 PM
Feedback from the latest Gartner Symposium, Digital business infrastructure should rest on 5 domains :
- Traditional core IT systems -- which run and scale operations
- Customer experience -- engaging with the customer
- The Internet of Things -- which senses and acts in the physical world 
- Intelligence -- that analyzes, learns, and decides 
- An ecosystem foundation -- that interacts with other organizations