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Much more than designers, user experience professionals are well-suited to lead a company's customer development lab.
Glad we're understanding more about what makes UX strategy what it is. The more designers understand this and explain it well (as in this article), the better organizations will also value the work that is done in user experience. In the future, the UX strategist will join the organization as a leader of integrated environments in order to serve customers in the best possible way and provide the value and ROI that is needed to stay competitive.
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An introduction to customer journey maps, a technique from service design that can be applied to UX of websites.
I find journey maps a great exercise, especially when the experience is poorly understood at first and user research has been done to understand it. The problem I see with them (from practice) is that while it is easy to illustrate a general user journey, it is difficult to account for every user mental model and contextual behavior; therefore, it is important to understand that journey maps illustrate generalities. In my opinion, complex user journeys better be backed up by good user research.
The growth of the User Experience Design field is astonishing, but well deserved. Thanks to UX Designers all over the world, the quality of products has in
Nothing is perfect. So even for the most successful platforms, design needs to continuously evolve. But beyond mere gut instinct or that ephemeral talent of taste, how can you know when a design decision is good or bad?
Absolutely perfect in its simplicity!
Following up on the post about Defining and Measuring UX Success, this post talks about some challenges you might face as you get your UX Metrics program up…
Service Design Network is an international network of organisations & businesses working in and developing the Service Design domain (Anatomy of an Experience Map: How Experience Maps Can Be Used in Service Design
Here's how you can use Interactive Content to increase engagement and information retention. The Must Read ultimate guide to creating better engaging Presentations and communicate better with your audience.
Not UX per se, but very interesting and quite applicable!
Integrate visual components to support your content to increase engagement and information retention.
This article was written by Alan Smith. Alan is an avid tech blogger with vast experience in various IT domains, currently associated with SPINX Inc., a Los Angeles based company of expert Web Desi...
Not a bad article, a few good reminders. Sorry for the ads in the site, they're quite annoying.
It's at 15% of overall Internet usage, and it's rising.
Mobile experiences are shaping the world...
mobile and pc also Important
When trying to start a business, you are probably going to focus on what your possible target market is first. You will then start to look at gaps in that market and what the various opportunities...
Interesting read... "The main issue is a lack of background knowledge and the completely different experiences of a designer and an actual user."
Adobe updates Creative Cloud to improve user experience Today's iPhone The streamlined workflow experience allows users to keep files synced and organized across the cloud and multiple devices, rather than just locally.
Not trying to endorse products, but it is pretty awesome!
A common way to gauge customer satisfaction with the quality of service is byconducting qualitative surveys. We will be looking at average wait time vs. satisfaction levels.
Who would’ve thought you could innovate around something as simple as waiting in line at a store, a taxi stand, or boarding an airplane? Yet when businesses look at what’s happening with their customers, it’s these opportunities that are most ripe for creating delightful experiences.
Free poster of this animation and related white paper on UX strategy
Right there in the center of my boilerplate for design proposals is a section that I glare at with more resentment each time I complete it.
I actually love this article from Robert Hoekman. I think his approach is right on point with agile practice of design. As a grad HCI student, we are taught to use deliverables as part of the process to arrive at the final design, not to use them as deliverables, because they are not. I am a bit confused if this approach of design deliverables is being overused in practices, giving it this bad reputation. Those of you in agencies, how do you treat your "design deliverables" - do you actually put them down in your proposals? How do you account for the time to arrive at the big idea when you have to produce these to ideate?
Businesses have always looked at ways to improve, to either save cost or improve operating performance. The drive for improvement is even greater today due to the current economic climate we find o...
If you feel overcome by what you might test on your website, here is a list of relevant things to test.
Source: Jeff Sauro, Mesuring Usability
Always observe users using the product.Know your metrics. Obsess over them.Befriend your support team.Run A/B tests.
If you can’t measure it, you can’t manage it. And a good User Experience (UX) is not magic; it is the result of a good process. UX Metrics are an integral pa…
If you can’t measure it, you can’t manage it. And a good User Experience (UX) is not magic; it is the result of a good process.
If there’s one reading experience that truly has been transformed by the interactive wonders of the tablet, it’s got to be the children’s book. Apps like The Fantastic Flying Books of Mr.
I love this book, so I could not resist! And it is all about the experience!
Many lessons on "what not to do" to be learned here folks!