Lumus360 exists to provide a service for businesses and organisations in capturing #feedback. When you know what people are saying, you can then make informed decisions from the feedback. Then plan for the future
Nobody likes negative feedback. No matter how much you claim to want an honest critique, it stings.
But this time of year when we're resolving to improve ourselves and perhaps undergoing performance reviews we're more likely than ever to encounter negative feedback. Instead of viewing it as an excuse to binge eat or resort to retail therapy, see it as an opportunity to change.
"No one likes negative feedback. It makes them think less of the person giving the feedback and leads to them rejecting the person and the feedback," says George Bradt, an executive coach and author of First-Time Leader, noting that feedback is critical to any improvement.
Katherine Lewis - @katherinelewis - Writes, Instead of viewing criticism at work as an excuse to binge eat or resort to retail therapy, see it as an opening to change, Up your game, Deepen the relationship, Win back respect... But however you dress it up, it still hurts! Seeing beyond the hurt, now, that's a skill.
The Guardian Birmingham's patient feedback app benefits doctors and patients alike The Guardian "In hospitals, getting feedback from patients is usually a nurse's job, but what is fantastic about this app is that it's allowed doctors and...
A great article, demonstrating that #feedback can be gathered in a very busy environment, when organisations use the correct tool. By embracing technology such as apps and #MobileFriendly websites, people can have their say while on the move.
The more you ignore or side-line the conflict the worse it becomes. Basically, it will just grow legs. When it gets to this point you must seek help..... When someone is giving you #feedback, try to listen to the message with your head and not your heart - not as easy as it sounds.
Thanks to the instantaneous communicative abilities of Facebook and Twitter, consumers can voice their satisfaction with products and services faster than ever before. Of course, they can also share their displeasure just as quickly.
Provocative Question Tuesdays When was the last time someone challenged your to the point that it made you either want to quit, die or to become a better writer? How to Make the Feedback Process Wo...
This article relates to receiving negative feedback on your writing and how to deal with it. Receiving feedback as a writer, or as a manager, is not that different. It's how you process the negative feedback that's the key to surviving and developing
No one likes getting criticism. But it can be a chance to show off a rare skill: taking #Negativefeedback well.
It is a skill that requires practice, humility and a sizable dose of self-awareness. But the ability to learn from criticism fuels creativity at work, studies show, and helps the free flow of valuable communication.
Tempering an emotional response can be hard, especially "if you're genuinely surprised and you're getting that flood of adrenaline and panic," says Douglas Stone, a lecturer at Harvard Law School and co-author of "Thanks for the Feedback."
A good article from Harvard Business Review, by Gretchen Gavett on the lack of coaching for CEO:
"Blind spots are less obvious when things are going well. It is very easy for executives to become almost strictly inward looking, especially when they have been very successful. But these blind spots can become devastating when performance moves in the other direction. A good, neutral third party assessment is a clear reality check for executives"
Evaluate the system you use to evaluate employees.
Thought that this was an interesting article by David Rock. For me, it reinforces the point that, what ever tool you are using to gain feedback - It must be up to date and ask the right questions. If not! What's the point
Until recently, many teachers only got one word of feedback a year: "satisfactory." And with no feedback, no coaching, there's just no way to improve. Bill G...
Bill Gates looks at "feedback" and how this can be used to improve teaching standards. He goes on to compare some of the US teaching results, against the rest of world and believes these results can be raised by improved "teacher feedback"