“Come and join to experience implementation of User Experience Design! Facebook : http://on.fb.me/p109Oa twitter : @i_ux”
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I Love User Experience
I Love User Experience
This is the latest iteration of the Lean UX conversation as given at UX LX (Lisbon) in May of 2012. Many thanks to Jeff Patton for the opening imagery. 
The story of usability is a perverse journey from simplicity to complexity. That’s right, from simplicity to complexity—not the other way around.
The slides that accompanied my presentation today at General Assembly's Product Development Day.
While change is naturally difficult to absorb, the principles I’ve described can soften the transition, prime users to recognize improvements, and generate valuable feedback to use in subsequent improvements. Remember to be mindful of the effects of change aversion on your users — it can make the difference between a launch celebration and a launch revolt.
Slides from my portion of the workshop with Peter Morville for the 2012 IA Summit.
Presented at The Michigan Lean Startup Conference, Grand Rapids MI May 17, 2012.
The thing that leaves people scratching their heads is the mantra, Design for mobile first! “What does that mean, exactly?,” they ask.
A great way to help your users understand abstract content, create a sense of familiarity, trigger emotions, draw attention and motivate action are metaphors. 
“There is information architecture that resembles UX architecture and design, then there’s information architecture that looks like, well, information architecture.”
“UX professionals clearly need expertise in making persuasive arguments.”
“Effective cross-channel experiences demand strategic leadership and multidisciplinary cooperation.”
In this post, I would like to talk about what is on my mind for the last year or two: the relationship between user experience and customer experience and...
Change is good. When a product becomes more fun or makes us more efficient, we embrace change. Technology startups often lead the way, rapidly iterating in an ongoing effort to create better experiences for their users.
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A lot of people now consider Lean UX to be solely a tactical “anti-deliverables” practice that seeks to reduce the number of wireframes and spec pages. While they are partly right, they are mostly wrong. Let me debunk some of the myths.
Lightning talk from UX Lisbon, May 17, 2012...
“UX strategy … is still very much a practice and a role whose impact we can recognize more in its absence than in its presence….”
Business Model vs Lean Canvas...
Slides from Peter Morville's talk at UX Lisbon 2012.
User Research Hacks UX Lisbon | May 16, 2012 Gene Smith | @gsmith #uxhacks...
Empathy goes a long way. What motivators, challenges or pressures are the people around you experiencing? Nothing is done in a vacuum. Stay aware of how your actions might impact others. Before anything else, define what success is to you.
This is a guest post by our friend Mike Hughes.
The vast majority of US smartphone owners have used their mobile devices for shopping-related activities, but when it comes to purchasing, tablets are on top.
The maturity index provides insight into the state of readiness of a site's information architecture.
Deck of the talk I gave at the Polish IA Summit in Warsaw (April 19, 2012))...
Go out of your way to deliver great customer service. Companies live and die by their customers. Deliver great experiences by way of great customer service and you’re well on your way to success.
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