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The Intersection of User Experience, Customer Experience and Corporate Strategy: The Holy Grail for 21st Century Business?

The Intersection of User Experience, Customer Experience and  Corporate Strategy: The Holy Grail for 21st Century Business? | UXploration | Scoop.it

And what better way to do this than bringing together the best of approaches and methodologies that have evolved in the fields of UX and CX (and perhaps others?) and plan a corporate strategy and the associated systems that are truly “customer-focused.” That to me could be the Holy Grail for 21st Century Business and the answer to the question of why customer experience and user experience matter.

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The Science Of Patterns

The Science Of Patterns | UXploration | Scoop.it
There is an important difference between patterns that we consider to be preordained and those that are to be discovered.
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Experience is the brand: Brad Rencher at Adobe Summit 2015

Experience is the brand: Brad Rencher at Adobe Summit 2015 | UXploration | Scoop.it
Brad Rencher is the senior vice president and general manager of digital marketing at Adobe and yesterday Rencher delivered the keynote speech at Adobe Summit EMEA 2015.
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What we mean by meaning: new structural properties of information architecture #ias15

Conference session: What we mean by meaning: new structural properties of information architecture. Presented at The Information Architecture Summit 2015, Minn…
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Why We're Excited About Service Design

Why We're Excited About Service Design | UXploration | Scoop.it

Service design humanizes the work of making money. What would happen if we put people first, and focused on value exchange instead of monetary gain?

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Desiring Ecologies: Meaning-Making in the Network Wilderness #ias15

My talk from the 2015 Information Architecture Summit in Minneapolis on April 24th. Earlier versions of this talk were also presented as the keynote for the It…
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Making MailChimp for Apple Watch

Making MailChimp for Apple Watch | UXploration | Scoop.it
Last month, when Apple unveiled their new watch to the world, my MailChimp mobile teammates and I immediately knew we wanted to…
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IBM is banking on design’s ROI

IBM is banking on design’s ROI | UXploration | Scoop.it
Companies of all sizes are recognizing that by taking a design-first approach to product development, they can improve profit. I recently sat down with Phil Gilbert, GM of...
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Mobile User Experience: Limitations and Strengths

Mobile design must reflect smartphone constraints and strengths: small screen, short sessions, single window, touch interaction, GPS and other phone features.
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Intention-Focused Design: Applying Perceptual Control Theory to Discover User Intent

Intention-Focused Design: Applying Perceptual Control Theory to Discover User Intent | UXploration | Scoop.it

“Intention-focused design is a specific UX strategy that can help you to discover hidden and shared user narratives.” - See more at: http://www.uxmatters.com/mt/archives/2012/07/intention-focused-design-applying-perceptual-control-theory-to-discover-user-intent.php#.dpuf

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The digital customer experience – connecting the dots

The digital customer experience – connecting the dots | UXploration | Scoop.it
An in-depth look at the digital customer experience.
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Nina Lappalainen's curator insight, April 20, 1:11 AM
The digital customer experience – connecting the dots
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Parallax Scrolling: Engaging Or Annoying?

Parallax Scrolling: Engaging Or Annoying? | UXploration | Scoop.it

Naturally, we decided to test this. We chose two sites that used parallax scrolling to tell a story. Here’s what we discovered.

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UX Design explained

UX Design explained | UXploration | Scoop.it
UX Design a field of expertise that stands as an independent and crucial component in website development. A blog post by Anton Sten.
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Top 8 Curated Tips to Improve User Experience

Top 8 Curated Tips to Improve User Experience | UXploration | Scoop.it
To help you improve the user experience of your site, CJG Digital Marketing compiled this…
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Obvious Always Wins

Obvious Always Wins | UXploration | Scoop.it
LukeW Ideation + Design provides resources for mobile and Web product design and strategy including presentations, workshops, articles, books and more on usability, interaction design and visual design.
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Scott Berkun // The Year Without Pants: Lessons From WordPress.com // MX 2015

WordPress.com is the 7th most popular website in the U.S. and the company that runs it, Automattic, Inc., is valued at $1.1 billion. Their success is based on challenging…
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Shaping Organizations to Deliver Great User Experiences #ias15

Slides for a talk I gave at the IA Summit 2015. Will make more sense if you hear the presentation.
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IA Summit 2015 - Enterprise Taxonomy for FIFA #ias15

More than ever large organizations need taxonomy to retrieve, publish and manage information in the way they want to. Being able to manage records, documents a…
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What Is Object-Oriented Experience Design?

What Is Object-Oriented Experience Design? | UXploration | Scoop.it

The way we think about experience design and visual design is evolving. The digital environment is becoming increasingly more diverse, and experience design professionals need to adapt accordingly. Object-oriented design provides the toolset for user experience designers to face these challenges head-on.

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Louie Cale's curator insight, April 25, 10:22 AM

Good read for UX and UI designers.

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Designing Settings

Designing Settings | UXploration | Scoop.it
Settings however used very infrequently are an important aspect of your product.
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Why the Best Wireframe Style Is No Style

Why the Best Wireframe Style Is No Style | UXploration | Scoop.it
What tool would you use to hit a nail in? Only a hammer comes to mind. This is because a hammer's form meets that specific function. It's form matching function
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User Experience (UX) / usability checklist for websites and mobile

User Experience (UX) / usability checklist for websites and mobile | UXploration | Scoop.it
Catch common usability problems before user testing
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What the Apple Watch Means for The Age of Notifications

What the Apple Watch Means for The Age of Notifications - Backchannel - Medium
We’ve gone from portals to feeds to little bulletins on your lock screen. Smart watches will move us to crisis mode. But…
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