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Beyond Good & Evil: Behavioral Economics & Information Architecture #ias13

Presentation by Johnny Schroepfer and John Balz at the 2013 IA Summit.
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Customer experience management – putting customer first

Customer experience management: what it is, why it matters and five key virtues.
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Neglected design

Neglected design | UXploration | Scoop.it

The interactions we design can separate great experiences from mediocre ones, but in a compartmentalised team, ownership of design details crucial to the experience have a tendency to fall through the cracks between which team member owns which part of the design process.

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A Collection of Inspiring Sitemaps and User Flow Maps

A Collection of Inspiring Sitemaps and User Flow Maps | UXploration | Scoop.it
All websites should start with a good plan. Focussing on the design process first may be common for smaller sites. For larger sites, when user experience is paramount, creating an initial sitemap or user flow map is an effective way of working out how you want visitors to use and navigate around. UX is key to a successful site. And always remember the 5PS of planning a site – Proper Planning...

Via Michael Allenberg, yannick grenzinger
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Designing with Customer Journey Mapping by DesignThinkers Group

The Customer Journey Mapping methodology will help businesses in the service industry unleash collaborative creativity and come up with innovative new service concepts. DesignThinkers Group is a community organisation with creative multidisciplinary teams in 12 countries. We train, develop and facilitate creative multidisciplinary teams and communities to drive positive change. www.designthinkersgroup.com
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The Experience Makes the Product, Not the Features

The Experience Makes the Product, Not the Features | UXploration | Scoop.it

Your app's customers aren't won over by features. They're won over by the product experience.

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How & Why Prototypes Are Mandatory for Good Design

How & Why Prototypes Are Mandatory for Good Design | UXploration | Scoop.it
Reading an article entitled How & Why Prototypes Are Mandatory for Good Design on Design Shack.
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Why Do Managers Hate Agile?

Why Do Managers Hate Agile? | UXploration | Scoop.it
The vertical world of "management" and the horizontal world of "Agile" are incompatible.
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Romain MAZUIR's curator insight, January 26, 3:24 PM

Why Do Managers Hate Agile?  #H2MWP

David J. Williamson, PhD, PMP, ITIL-F's curator insight, January 30, 4:05 PM

Good question. Is it an improper understanding of risk?

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Is Minimal Design the Best Strategy for Your Site?

Is Minimal Design the Best Strategy for Your Site? | UXploration | Scoop.it
If you're considering a minimalist redesign, let's take a look and see if it's the best strategy for you and your site.
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Designing the Hiring Process

Designing the Hiring Process - Design Playbooks - Medium
Uncovering the collective wisdom of design leaders about their hiring processes.
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Mike Tanner's curator insight, January 28, 7:54 PM

Hiring people can be one of the most difficult steps in your growth. Here's some pointers.

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DIY Experience Map

DIY Experience Map | UXploration | Scoop.it

Experience Maps are a well known and useful UX tool, but the truth is that when it’s time to get one’s hands dirty aren’t easy to solve. The options are too many and the models so varied that making the right decisions can be really complicated, if you aren’t experienced enough in the end the best case scenario will result in an irrelevant Experience Map, and in the worst case with nothing…

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Compendium of Creative Problem Solving Methods

Compendium of Creative Problem Solving Methods | UXploration | Scoop.it
This is a project I’ve been working on for quite a while… Every time I come across a new creative problem solving (CPS) method, I map it out with the rest of my collection. I’ve adapted the standard CPS process for use at Idea Sandbox. Pictured are what I’ve gathered as of 1 Sept 2011. You may download this table ...
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E-Commerce KPI Study: There's (Finally) a Benchmark for That

E-Commerce KPI Study: There's (Finally) a Benchmark for That | UXploration | Scoop.it
Wolfgang Digital analyzed 30 sites totaling 56 million visits to find out how your standard KPIs (bounce rate, session duration, percent of mobile revenue, and more) correlate to conversions.
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A Guide to Design Mockup Fidelity - Six Revisions

A Guide to Design Mockup Fidelity - Six Revisions | UXploration | Scoop.it

Design methods are not mutually exclusive. Rather, each method exists on a continuum of fidelity.

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Romain MAZUIR's curator insight, January 20, 4:12 PM

Invest step by step on your design to reach the HI-FI design #H2MWP

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How to Present The Golden Circle

How to Present The Golden Circle | UXploration | Scoop.it
People don't buy what you do, they buy Why you do it. To make it easier for you to share The Golden Circle to inspire those around you, we've developed a simple slide deck. We've included presenter notes to help bring some context around the ideas on each slide. Slides include: - The Golden Circle.- The biology behind the concept.- The Cone, to create messages that inspire. The whole idea of this message is to share it with as many people as possible. We cannot do that alone and we are truly grateful to stand shoulder-to-shoulder with you as we all spread this message to inspire and live in service to others. Note: this product comes in both PPTx and PDF file formats. To download for free, click the "I want this!" button, and, on the next page, enter your email address, skip the payment details, and enter "$0." The payment section will then disappear. If you find value in this resource, you can submit a contribution of your choosing now or at a later time. As always, please feel free to share to inspire others! Fore more tools and resources to inspire, visit www.startwithwhy.com.
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How Connected Cars Have Established A New Ecosystem Powered By IoT

How Connected Cars Have Established A New Ecosystem Powered By IoT | UXploration | Scoop.it
Not long ago, after you bought a new vehicle, the manufacturer had very little contact with you for years until it was time to sell you another car. The..
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Official AndreasCY's curator insight, Today, 1:08 AM

RECOMMENDED: Five Ways To Make your House Safer and Healthier with IoT

Stephania Savva's curator insight, Today, 12:51 PM

RECOMMENDED: Five Ways To Make your House Safer and Healthier with IoT

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DIY User Personas

DIY User Personas | UXploration | Scoop.it
blog about user experience by silvana churruca
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Tiphaine Rabaux's curator insight, January 31, 3:45 PM

Interesting ways to develop Personas

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Designing Digital Strategies, Part 2: Connected User Experiences

Designing Digital Strategies, Part 2: Connected User Experiences | UXploration | Scoop.it

The anatomy of Digital Strategy.

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User research is good for everyone

User research is good for everyone - Salesforce UX - Medium
Summary: I love having the opportunity to be directly involved in user research. I feel it goes a long way to making me …
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Tablet UX Research From the Pioneer Days

Tablet UX Research From the Pioneer Days | UXploration | Scoop.it
The PenPoint tablet was ahead of its time and too expensive and heavy, but had gestural syntax and personal-productivity benefits that we can still learn from.
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An FAQ’s User Experience Deconstructed

An FAQ’s User Experience Deconstructed | UXploration | Scoop.it
Well-crafted FAQs can assist customer service, feed into documentation, and help content strategy: Case study of the Mayday organization's FAQ evolution.
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How to better understand your website users' behavior

You want to improve the usability of your website? See how real people use your website for the first time, find out what works, and what needs to be improved.
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The Future Of Experience Design: The Impact Of Human Centered Design For Consumers & Business - #infographic

The Future Of Experience Design: The Impact Of Human Centered Design For Consumers & Business - #infographic | UXploration | Scoop.it
Experience design might soon become a more important factor in business differentiation and consumer satisfaction than price. This is one of the key insights from the qualitative research Hyper island conducted among 30 industry leaders to explore trends in consumer interaction.
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Tom Van Looy's curator insight, Today, 5:16 PM

Infographic

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Experience maps, user journeys and more…

Experience maps, user journeys and more… | UXploration | Scoop.it
Basic layouts of Experience Maps.
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Roberto Nocera's curator insight, January 24, 2:18 PM

An useful recap about experience map #cxm #customerexperience

Mike Donahue's curator insight, January 26, 9:59 AM

The UX Lady gives a nice breakdown of experience mapping ing the article.

Tom Van Looy's curator insight, Today, 2:41 PM

Nice overview

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Is DevOps Driving the Future of UX Design?

Is DevOps Driving the Future of UX Design? | UXploration | Scoop.it
Alan Cooper, the Father of Visual Basic, had the full attention of the entire class during his “Design Leadership” workshop. In the calm reassuring tone of a wise patriarch he said, “Design is not so much a design issue as a power struggle.” At that moment, everyone began recalling experiences where their design process required…
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Tom Van Looy's curator insight, January 23, 12:57 PM

Yes. But it's definitely design in all it's flavours that should be guiding the outcomes of DevOps and other collaborations.