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Customer Experience Journey Map - the Top 10 Requirements - Heart of the Customer

Customer Experience Journey Map - the Top 10 Requirements - Heart of the Customer | UXploration | Scoop.it
A great customer experience journey map includes your customer's perspective, segments, customer goals, emotions, touch points, and your brand promise.
Mario K. Sakata's insight:

There's no standard.

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Michael Allenberg's curator insight, March 13, 2013 7:58 AM

User Experience = Customer Experience

UXploration
Explore the art of UX persuasion.
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Design project planning and process

Design project planning and process | UXploration | Scoop.it
An excerpt from Principles of UX Design, an InVision e-course by Timothy Embretson of Best Buy.
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The Future of Creativity: Understanding the Value of Design

The Future of Creativity: Understanding the Value of Design | UXploration | Scoop.it
Challenging to understand and even more complicated to define, the proper perspective on the value of design is a critical function for the future creative.
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The 23-Point UX Design Checklist @speckyboy

The 23-Point UX Design Checklist @speckyboy | UXploration | Scoop.it
During the design process, some flaws in your product will go unnoticed. Those little (or sometimes big) things can do a lot to hurt the experience that the use
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Video & slides from my talk Diversity by Design

Video & slides from my talk Diversity by Design - SAP Design - Medium
Adaptive Path’s Managing Experience Conference 2016
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UX Checklists

UX Checklists - User Experience Design (UX) - Medium
A lot of people ask about blogs, books and links that will help them to keep up to date with UX Design. Some of them alr…
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Terry Patterson's comment, May 2, 11:24 AM
Great find, Mario. I think that what is interesting here is how often the landscape changes, and keeping up with this is important for many of us.
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The Difference Between Customer Experience And User Experience

The Difference Between Customer Experience And User Experience | UXploration | Scoop.it
Learn about the key differences between customer experience and user experience.
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The Rise of User Experience Leadership – Business Embraces Design

The Rise of User Experience Leadership – Business Embraces Design | UXploration | Scoop.it
In order for UX leaders to succeed we must first come to terms with the fact that UX design is not the center of the corporate universe. This is why it's integral to educate the C-suite on it's importance in order to ensure that UX and design are recognized as key pillars of business success and overall strategy.
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A Comprehensive Introduction to Visual Design

A Comprehensive Introduction to Visual Design | UXploration | Scoop.it
This comprehensive guide will cover the fundamentals of visual design principles, demonstrated with plenty of illustrations to deepen your understanding. Whether you
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Lean + Research = Success! An Interview with Tomer Sharon

Lean + Research = Success! An Interview with Tomer Sharon | UXploration | Scoop.it
Tomer Sharon knows research, and he knows business. In Validating Product Ideas through Lean User Research, he combines the two. We interviewed him to learn more about problem solving and the value of research for validating what the people want.
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Developing a customer-experience vision

Developing a customer-experience vision | UXploration | Scoop.it
To provide a distinctive experience for customers, an organization must unite around the goal of meeting their true needs. Done well, the effort can power a vast amount of innovation.
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The Future of Business is Design

The Future of Business is Design | UXploration | Scoop.it
We need a perspective more than a checklist.
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Friilance's curator insight, April 21, 4:59 PM

The Future of Business is Design

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Are Chatbots Really The Future Of Web Design?

Here's what working designers think of the conversational interface trend.
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A peek into the Microsoft Flow design process

A peek into the Microsoft Flow design process - User Experience Design (UX) - Medium
It’s not about conversational interfaces. It’s not about flat or skeuomorphism. It’s not about building attention-centri…
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The Mobile Revolution: Reconstructing Familiar Interactions

The Mobile Revolution: Reconstructing Familiar Interactions | UXploration | Scoop.it
New technologies are never familiar – especially not mobile.
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What's Up at Agencies? Revenue, Jobs, Stocks -- and Digital

What's Up at Agencies? Revenue, Jobs, Stocks -- and Digital | UXploration | Scoop.it
Facts from Ad Age's Agency Report 2016. Adland's old guard (WPP, Omnicom, Publicis, IPG, Dentsu) vs. digital's emerging players (Accenture, IBM, Deloitte).
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Designing For The Internet Of Emotional Things

Designing For The Internet Of Emotional Things | UXploration | Scoop.it
Personalization algorithms can shape what you discover, where you focus attention, and even who you interact with online.
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Brand Lounge's curator insight, April 24, 10:12 AM

A well-written article about the evolution of emotion-sensing algorithms with emphasis on the Internet of things (IoT), although one need to raise a concern about the ethics of emotion-sensing technology.  It will be the responsibility of the designer to deeply consider the implications of detecting, interpreting, conveying, and managing emotion. What do you think about privacy, respect, empathy aspects of this trend? How can we establish ethical design practices for the near future?

Justine Jopart's curator insight, April 24, 12:56 PM
Using emotions to personnalize our services
Mike Donahue's curator insight, April 28, 9:39 AM
If you're not already identifying the emotional outcomes you want to create in an experience you may be creating the wrong emotional outcomes. Design for emotions is not new but it has not yet become the norm and it should.
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OOUX: A Foundation for Interaction Design

OOUX: A Foundation for Interaction Design | UXploration | Scoop.it
Before you plan the trip, make sure you know who’s coming. Sophia Voychehovski tells us why action-first design is risky business.
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