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How to do your own Personal Retrospective?

How to do your own Personal Retrospective? | UXploration | Scoop.it
When doing Personal Retrospective, it has to be in your way. To give you some ideas, I'll share the approaches of Linda Rising, Ilias Bartolini and myself.
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Explore the art of UX persuasion.
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Exploring the Google Glass UX

Exploring the Google Glass UX | UXploration | Scoop.it
Google Glass opens up a whole new world for designers. It's a world of wearable devices, and the applications that go with them. This week, authors Markiyan Matsekh and Oleh Hasoshyn explore the opportunities and the limitations that come with designing for Google Glass.
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UX Maturity Model: From Usable to Delightful

UX Maturity Model: From Usable to Delightful | UXploration | Scoop.it
User Experience Magazine - The Magazine of the User Experience Professionals Association
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Simplicity, It’s Complicated

Simplicity, It’s Complicated | UXploration | Scoop.it

The goal is not simplicity for its own sake. Simplicity is only a means to an end. The goal is ease.

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likeyoumeanit's curator insight, September 13, 1:54 PM
Simplify rectify solidify
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Strategy & Structure - Doing It Right, And How You'd Know

Given as part of the UXStrat Conference in Boulder, Colorado on September 9, 2014.
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Creating a Customer Ecosystem Using Brand Experience Metaphors

Creating a Customer Ecosystem Using Brand Experience Metaphors | UXploration | Scoop.it

There's a growing recognition that we're moving away from B2C and B2B relationships toward simply H2H (Human to Human) relationships. 

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The Right Way to Do Lean Research

The Right Way to Do Lean Research | UXploration | Scoop.it
Right questions: Make sure you know what you need to know.
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Paper prototyping is a waste of time

Paper prototyping is a waste of time | UXploration | Scoop.it
Design on paper but always test with a screen
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Creating Outstanding Experiences for Digital Natives

Creating Outstanding Experiences for Digital Natives | UXploration | Scoop.it

Digital Natives blame the product or technology, not themselves, if anything goes wrong.

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5 New Design Careers for the 21st Century

5 New Design Careers for the 21st Century | UXploration | Scoop.it
Given the urgent, complex challenges our world faces, expect to see more design jobs emerging.
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The expert guide to experience mapping

The expert guide to experience mapping | UXploration | Scoop.it
Analysing the end-user journey isn't new in digital design. But as websites and digital products become more interconnected across channels and devices, it's increasingly important to find sources of insight about end-users' interactions with your digital product or service.
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UX Without Users Is Not UX

UX teams are responsible for creating desirable experiences for users. Yet many organizations fail to include users in the development process.
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Crossing the Great UX–Agile Divide

Crossing the Great UX–Agile Divide | UXploration | Scoop.it

The silver bullet is a cultural change rather than a technological change. It is a paradigm shift—a software industrial revolution based on reusable and interchangeable parts that will alter the software universe as surely as the industrial revolution changed manufacturing … I use a separate term, software industrial revolution, to mean what object-oriented has always meant to me: transforming programming from a solitary cut-to-fit craft, like the cottage industries of colonial America, into an organizational enterprise like manufacturing is today.

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Getting Revenue From Unhappy Customers

Getting Revenue From Unhappy Customers | UXploration | Scoop.it

Bad profits are a ticking time bomb. Customers who are dissatisfied with the service or quality of a product are not only less likely to repurchase it, they are also more likely to tell their friends about the bad experience.

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Samuel Pavin's curator insight, August 4, 4:35 AM

As startups tend to show it these days, quality has to come back in the mix and the time bomb sales should definitely be banned ... at least not encouraged.  

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Flat Design was just a Trend, Apparently - The Usabilla Blog

Flat Design was just a Trend, Apparently - The Usabilla Blog | UXploration | Scoop.it
Flat Design: Trend or Revolution? A question that sparked fierce debate. The answer? You told us, and we're just as surprised as you are.
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Nature vs. smartphones | ACM Interactions

Nature vs. smartphones | ACM Interactions | UXploration | Scoop.it

Viewing nature “employs the mind without fatigue and yet exercises it; tranquilizes it and yet enlivens it,” wrote the pioneering landscape architect Frederick Law Olmsted [1]. It’s good to get outdoors from time to time and enjoy nature, whether in the garden, a park, the rural countryside, or the wilderness. Art, literature, design, and common sense attest to this. The Arts and Crafts movement and 20th-century Bauhaus modernism affirmed the place of natural materials and natural forms in good design. But the claims for nature run even deeper: Nature restores and revives. To encounter natural environments is to be relieved of the stresses of modern living.

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Junior Designers vs. Senior Designers

Junior Designers vs. Senior Designers | UXploration | Scoop.it
I like words a lot. But sometimes a few sketches communicate a point more simply and memorably.
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The Value of Customer Experience, Quantified

The Value of Customer Experience, Quantified | UXploration | Scoop.it

It’s time to stop the philosophical debate about whether investing in the experience of your customers is the right business decision. This isn’t a question of beliefs — it’s a question about the behavior of your customers. Connect the right data, and not only is it possible to quantify the impact of the difference between delivering a great experience and delivering a poor one — but it will demonstrate to everyone in your organization just how big that impact can be.

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Service Design: Pushing Us Beyond the Familiar

Service Design: Pushing Us Beyond the Familiar | UXploration | Scoop.it

We’re now in a world where digital and non-digital are merging. And we need to be prepared to design in that overall experience.

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The Next UX Revolution: Transforming Stodgy Enterprise Applications Into Engaging Experiences

The Next UX Revolution: Transforming Stodgy Enterprise Applications Into Engaging Experiences | UXploration | Scoop.it

As consumer UX underwent a renaissance over the last decade, enterprise software stagnated with a design sensibility from the dial-up era.

Usability—much less beauty—was never a priority for business software. All that mattered was that large and complex applications worked. What’s the point of tweaking and beautifying when basic functionality is challenging enough and all of your competitors are equally sub par?

The point is users. Not yesterday’s users who eventually adapted to whatever complex software product you put in front of them. Those users are retiring. I’m talking about millennial workers who know better than to settle for unwieldy, confusing applications that only make their jobs harder.


Via yannick grenzinger
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Fred Zimny's curator insight, August 23, 10:17 AM

True for profit institutions, but i 'm not quite for non-profit, education and healthcare

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Service Blueprints: Laying the Foundation

Service Blueprints: Laying the Foundation | UXploration | Scoop.it

You may be familiar with customer journey mapping, which is a tool that allows stakeholders to better understand customer interactions with their product or service over time. The service blueprint contains the customer journey as well as all of the interactions that make that journey possible.

Because of this, service blueprints can be used to better deliver a successful customer experience. Think of it this way: you can look at a building, and you can read a description, but to build the building you need more than an image or description. You need the instructions – the blueprint.

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Terry Patterson's comment, August 27, 12:11 PM
So, I'm establishing UX service in my organization, this is a one excellent approach to my task. :) Thanks Michael for sharing.
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Content strategy - Beyond the wireframe (UX Bristol 2014)

A workshop for UX designers and researchers. Have you ever experienced that sinking feeling at the end of a project when you realise the content that’s been lo…
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Mobile Onboarding: A Beginner’s Guide

Mobile Onboarding: A Beginner’s Guide | UXploration | Scoop.it
The purpose of these onboarding screens — also referred to as walkthroughs — is to introduce the app and demonstrate what it does. Given that these are often the first set of screens with which users interact, they also set the users’ expectations of the app.
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The Difference Between Information Architecture (IA) and Navigation

The Difference Between Information Architecture (IA) and Navigation | UXploration | Scoop.it
IA is the information backbone of the site; navigation refers to those elements in the UI that allow users to reach specific information on the site.
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The Most Fundamental Concept in Usability

The Most Fundamental Concept in Usability | UXploration | Scoop.it

There are a number of methods to improve the usability of an interface.  While it's hard to identify one overarching concept that's fundamental to the whole idea of usability, I think there's one that underlies most methods and desirable outcomes.  That concept is that the developer is not the user.  

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Journey Maps and Personas as Interfaces

Journey Maps and Personas as Interfaces | UXploration | Scoop.it

Personas and journey maps can be impactful tools to your UX design and development process. However, as UX professionals, we have to remember that a persona or journey map is an interface. As with any interface, we have to know the context of use and the user base in order to determine if a journey map and/or persona is the appropriate tool.

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