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Mapping outstanding service experiences

What makes one service more remarkable than another? Which experiences make people return to a business or place?
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UXploration
Explore the art of UX persuasion.
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Building a Culture of Innovation

Innovation is thrown around so casually these days it's lost its meaning. This talk spells out how to build a culture of learning based on emergent strategie...
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ADM and the Zachman Framework

The Zachman Framework for Enterprise Architecture, sometimes simply referred to as the "Zachman Framework", has become a de facto standard for classifying the artifacts developed in enterprise architecture. It is a logical structure for classifying and organizing the design artifacts of an enterprise that are significant to its management. It draws on a classification scheme found in the more mature disciplines of architecture/construction and engineering/manufacturing, used for classifying and organizing the design artefacts relating to complex physical products such as a building or an aircraft. Zachman adopts this classification scheme to the design and construction of information systems.

 
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The Analysis-Synthesis Bridge Model

The Analysis-Synthesis Bridge Model | UXploration | Scoop.it

The simplest way to describe the design process is to divide it into two phases: analysis and synthesis. Or preparation and inspiration. But those descriptions miss a crucial element—the connection between the two, the active move from one state to another, the transition or transformation that is at the heart of designing.

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The SharePoint Information Governance Problem

The SharePoint Information Governance Problem | UXploration | Scoop.it
If you have any experience with SharePoint as a document management platform today, you know that most organizations struggle to use it effectively. You’re also likely familiar with the negative impacts that typically result from using SharePoint ineffectively: a proliferation of sites, often on a proliferation of SharePoint versions, with no clear standards on what documents should (and shouldn’t) be stored there or how, no clear guidelines for users on how to classify their documen Topic: Information Management.
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A Guide To Validating Product Ideas With Quick And Simple Experiments

A Guide To Validating Product Ideas With Quick And Simple Experiments | UXploration | Scoop.it
You probably already know by now that you should speak with customers and test your product ideas before building them. What you probably don’t know is that you might be making some of the most common mistakes when running your experiments.
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Scaling User Interfaces: An Information-Processing Approach

Scaling User Interfaces: An Information-Processing Approach | UXploration | Scoop.it
Designing for all screen sizes must consider the human–device communication capacity, which depends on users’ memory, device portability, and screen size.
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Micro UX: How bottom-up product design liberates designers and delights users, by Francesco Bertelli.

Micro UX: How bottom-up product design liberates designers and delights users, by Francesco Bertelli. | UXploration | Scoop.it
How bottom-up product design liberates designers.
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Designing To Learn: Creating Effective MVP Experiments

Designing MVP workshop for Lean UX NYC 2014.
Mario K. Sakata's insight:

Validate before building - Learn, then Build. COMPLETELY AGREE with Melissa.

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The Lean Enterprise - Keynote from Lean UX NYC

Opportunities and new markets appear unpredictably, and reacting to them quickly and aggressively is more important than ever for large enterprises. The mono...
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Keyboard-Only Navigation for Improved Accessibility

Keyboard-Only Navigation for Improved Accessibility | UXploration | Scoop.it
For users who can’t use a mouse make interactive and navigation elements easily accessible by tabbing and display a keyboard-focus indicator.
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Design meets Data (Linked, Open, Heterogeneous)

Design meets Data (Linked, Open, Heterogeneous) | UXploration | Scoop.it

Presentation by Duane Degler from Design for Context, at the 2014 Museums and the Web Conference in Baltimore, MD, on April 5, 2014.

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From Paths to Sandboxes

This presentation shares the journey I’ve been on, from trying to shape and influence a user’s path, to creating sandbox environments in which people can pla...
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How I Teach IA to Design Students

Lightning style talk given at the IA Summit Educational Round Table on March 27, 2014. #reframeIA
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The Architectures of Information Spaces

Closing keynote at the UX Poland 2014 "The Human Experience" conference.
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Get Started in UX: The Complete Guide to Launching a Career in User Experience Design

Get Started in UX: The Complete Guide to Launching a Career in User Experience Design | UXploration | Scoop.it
The steps you need to take to launch a successful career as a UX designer. There are just six of them.
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Susan Kelly's curator insight, April 21, 8:24 AM

If you're like me you're curious about the field but unsure of how to enter it.

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Wireframes vs. Prototypes: What's the Difference?

Wireframes vs. Prototypes: What's the Difference? | UXploration | Scoop.it

A wireframe is not the same as a prototype but even seasoned design professionals can sometimes get the two terms mixed up.

It’s time to set things straight once and for all, since (semantics aside) the difference between a wireframe and a prototype is actually quite substantial.

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UX as Design Leadership

UX as Design Leadership | UXploration | Scoop.it

For those who believe that user experience can be handed off as a deliverable—likewireframes—this process might make a little sense. For UX practitioners, however, the end product is the user experience, so the UX team needs to be involved all along the way, up until the very end, ensuring the final product is the best experience it can be. The UX team can’t just pass off a concept and turn it loose. They have to stay involved. They have to lead, and not in the traditional authoritarian sense, but with humility and bycommunicating the importance of user-focused design to the entire project team.

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The Hidden Value of UX Connectors and the Future of Our Community

The Hidden Value of UX Connectors and the Future of Our Community | UXploration | Scoop.it

In the past, I’ve written about the value of UX organizations and UX leadership. The conversation with Vitorio brought to light yet another role within the larger UX community: the UX Connector. As I am defining the role, the UX Connector knows the local leaders of various organizations, keeps track of and posts UX events across organizations, and maintains a bird’s eye view of the community as a whole. The UX Connector’s web and social media resources are often the first stop for those new to a particular geographic area and help them get a lay of the land. Their communications also supply short-term visitors with current UX happenings while they are in town.

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Croll lean analytics workshop (3h) - lean ux nyc april 2014

How to use data to build a better business faster. Based on the book Lean Analytics, this presentation looks at startup metrics and offers a framework for de...
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Passionate Product Ownership

Passionate Product Ownership is an experience that will expose you to new ways of thinking and working.You’ll learn the details you need to fulfill or suppor...
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Purity vs Pragamtism

We cling to new processes and methodologies as silver bullets for the problems that plague our organizations. You can see this in the agile, lean, lean ux an...
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Leading By Design

Leading By Design | UXploration | Scoop.it

Through my involvement in Cooper U’s Design Leadership course, I’ve learned techniques to repeat the success of these leaders. These skills and practices are vital to selling a vision, uniting a team, and achieving organizational consent. The following overview touches on some of my favorites — which are simple, yet powerfully effective.

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Bringing Users Into Your Process through Participatory Design

Bringing Users Into Your Process through Participatory Design | UXploration | Scoop.it
We've been seeing an intense pressure on businesses to rapidly make sense of customer needs and demands, then incorporate that feedback into new or existing products. For today's designers, it can be challenging to make well-informed decisions about the
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Proactive Experiences and the Future of UX

Proactive Experiences and the Future of UX | UXploration | Scoop.it

The emergence of proactive experiences is tied to the changing role technology plays in our lives.

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Start Smarter with a Concept Diagram

From the 2014 Information Architecture Summit #startsmarter Concept diagrams are one of the best bang-for-buck deliverables available to today’s UX designer....
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