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Mapping outstanding service experiences

What makes one service more remarkable than another? Which experiences make people return to a business or place?
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Creating a Cultural Fit: Using ethnography with users and stakeholders

Creating a Cultural Fit: Using ethnography with users and stakeholders | UXploration | Scoop.it

The right design fits the company and its customers—a mismatch on either side results in fatal error.

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Balancing Product UX and Lean Execution : Dealing with these competing priorities at each stage of product development

Balancing Product UX and Lean Execution : Dealing with these competing priorities at each stage of product development | UXploration | Scoop.it
Mario K. Sakata's insight:

It isn't possible to comprehend what good UX means in your case until you have dedicated users.

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CUBI: A User Experience Model for Project Success

CUBI: A User Experience Model for Project Success | UXploration | Scoop.it

We all want to be a part of compelling creative projects—projects that solve business problems and engage users through meaningful and valuable experiences. However, given tight budgets and timelines it's challenging to create genuinely innovative design, identify gaps in the process, and consider the variety of factors for effective user experience.

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Swarm: Branding and Visual Design

Swarm: Branding and Visual Design | UXploration | Scoop.it
Swarm

Branding and Visual Design

First Some Background

Since 2009, Foursquare has had two core use cases: sharing you…
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Bell's curator insight, September 27, 11:35 AM

The majority of young generation more likely to be attractive to color and pictures to define something instead of reading them. It become like a habit that Swarm uses, to make a new competitive app to foursquare

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Exploring the Google Glass UX

Exploring the Google Glass UX | UXploration | Scoop.it
Google Glass opens up a whole new world for designers. It's a world of wearable devices, and the applications that go with them. This week, authors Markiyan Matsekh and Oleh Hasoshyn explore the opportunities and the limitations that come with designing for Google Glass.
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UX Maturity Model: From Usable to Delightful

UX Maturity Model: From Usable to Delightful | UXploration | Scoop.it
User Experience Magazine - The Magazine of the User Experience Professionals Association
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Simplicity, It’s Complicated

Simplicity, It’s Complicated | UXploration | Scoop.it

The goal is not simplicity for its own sake. Simplicity is only a means to an end. The goal is ease.

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likeyoumeanit's curator insight, September 13, 1:54 PM
Simplify rectify solidify
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Strategy & Structure - Doing It Right, And How You'd Know

Given as part of the UXStrat Conference in Boulder, Colorado on September 9, 2014.
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Creating a Customer Ecosystem Using Brand Experience Metaphors

Creating a Customer Ecosystem Using Brand Experience Metaphors | UXploration | Scoop.it

There's a growing recognition that we're moving away from B2C and B2B relationships toward simply H2H (Human to Human) relationships. 

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Creating Outstanding Experiences for Digital Natives

Creating Outstanding Experiences for Digital Natives | UXploration | Scoop.it

Digital Natives blame the product or technology, not themselves, if anything goes wrong.

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Intertwingled: Information Changes Everything

Intertwingled: Information Changes Everything | UXploration | Scoop.it

Culture is a powerful, hidden force, highly resistant to change. That’s why, to make systems better, we must start by mapping culture.

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How Medium Is Building a New Kind of Company with No Managers

How Medium Is Building a New Kind of Company with No Managers | UXploration | Scoop.it

Whenever problems popped up, I’d totally ignore them and pay attention to the people who had them. Suddenly all these issues were just dissolving. I swear it was like a Jedi mind trick.

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DIY Service Design, the toolkit (euroIA 2014, Brussels)

In this euroIA workshop, you will learn the methods and techniques to create an optimal service experience for your customer. During the exercises, you will be…
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You Are NOT a User Experience Designer

You Are NOT a User Experience Designer | UXploration | Scoop.it
There is a fundamental misunderstanding amongst designers when they enthusiastically tell you that they're a User Experience designer.
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Flat Design was just a Trend, Apparently - The Usabilla Blog

Flat Design was just a Trend, Apparently - The Usabilla Blog | UXploration | Scoop.it
Flat Design: Trend or Revolution? A question that sparked fierce debate. The answer? You told us, and we're just as surprised as you are.
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Nature vs. smartphones | ACM Interactions

Nature vs. smartphones | ACM Interactions | UXploration | Scoop.it

Viewing nature “employs the mind without fatigue and yet exercises it; tranquilizes it and yet enlivens it,” wrote the pioneering landscape architect Frederick Law Olmsted [1]. It’s good to get outdoors from time to time and enjoy nature, whether in the garden, a park, the rural countryside, or the wilderness. Art, literature, design, and common sense attest to this. The Arts and Crafts movement and 20th-century Bauhaus modernism affirmed the place of natural materials and natural forms in good design. But the claims for nature run even deeper: Nature restores and revives. To encounter natural environments is to be relieved of the stresses of modern living.

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Junior Designers vs. Senior Designers

Junior Designers vs. Senior Designers | UXploration | Scoop.it
I like words a lot. But sometimes a few sketches communicate a point more simply and memorably.
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The Value of Customer Experience, Quantified

The Value of Customer Experience, Quantified | UXploration | Scoop.it

It’s time to stop the philosophical debate about whether investing in the experience of your customers is the right business decision. This isn’t a question of beliefs — it’s a question about the behavior of your customers. Connect the right data, and not only is it possible to quantify the impact of the difference between delivering a great experience and delivering a poor one — but it will demonstrate to everyone in your organization just how big that impact can be.

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Service Design: Pushing Us Beyond the Familiar

Service Design: Pushing Us Beyond the Familiar | UXploration | Scoop.it

We’re now in a world where digital and non-digital are merging. And we need to be prepared to design in that overall experience.

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The Next UX Revolution: Transforming Stodgy Enterprise Applications Into Engaging Experiences

The Next UX Revolution: Transforming Stodgy Enterprise Applications Into Engaging Experiences | UXploration | Scoop.it

As consumer UX underwent a renaissance over the last decade, enterprise software stagnated with a design sensibility from the dial-up era.

Usability—much less beauty—was never a priority for business software. All that mattered was that large and complex applications worked. What’s the point of tweaking and beautifying when basic functionality is challenging enough and all of your competitors are equally sub par?

The point is users. Not yesterday’s users who eventually adapted to whatever complex software product you put in front of them. Those users are retiring. I’m talking about millennial workers who know better than to settle for unwieldy, confusing applications that only make their jobs harder.


Via yannick grenzinger
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Fred Zimny's curator insight, August 23, 10:17 AM

True for profit institutions, but i 'm not quite for non-profit, education and healthcare

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Service Blueprints: Laying the Foundation

Service Blueprints: Laying the Foundation | UXploration | Scoop.it

You may be familiar with customer journey mapping, which is a tool that allows stakeholders to better understand customer interactions with their product or service over time. The service blueprint contains the customer journey as well as all of the interactions that make that journey possible.

Because of this, service blueprints can be used to better deliver a successful customer experience. Think of it this way: you can look at a building, and you can read a description, but to build the building you need more than an image or description. You need the instructions – the blueprint.

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Terry Patterson's comment, August 27, 12:11 PM
So, I'm establishing UX service in my organization, this is a one excellent approach to my task. :) Thanks Michael for sharing.