UXploration
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UXploration
Explore the art of UX persuasion.
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DIY Service Design, the toolkit (euroIA 2014, Brussels)

In this euroIA workshop, you will learn the methods and techniques to create an optimal service experience for your customer. During the exercises, you will be…
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The poetics of information architecture

Closing plenary at ASIS&T EuroIA 2013. Full notes included. Follow-up article in the making (as of Oct 2013)
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EuroIA 2013: Metadata in Cross-Channel Ecosystems

From implementing a single taxonomy across an enterprise to enabling comparison and exchange across diverse datasets, metadata will make or break the greater experience you're building.

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Orchestrate Against Atomism from #EuroIA 2012

Note: Updated for EuroIA, September 28, 2012 Brands large and small are placing increased importance on delivering a seamless, cross-channel customer experience...
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Design for Good from #EuroIA 2012

We are user experience designers; professional innovators creating solutions for real-world problems.
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Roviglioni #EuroIA 2012

An agronomist’s unexpected path to UX DesignEURO IA 27-29 Sept 2012, Rome Raffaella Roviglioni @raffiro...
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"Case Study: Mobile Couponing" or "What Users don't understand about their iPhone" from #EuroIA 2012

In this presentation we share our experience of a very interesting and challenging project, in which we developed a mobile couponing app for iPhone with the use...
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Brand-driven design from #EuroIA 2012

My talk from EuroIA 2012 in Rome.How product designers should understand the basics of brand theory to build a differentiated proposition, values and personali...
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Future Reading — New Reading Spaces and Emerging Patterns for Information Architects

Mario K. Sakata's insight:

Great deck for those who has concern designing microinteractions for ereaders from IA standpoint.

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The Social Sound of the Airport Lounge

In public spaces like coffee bars, elevators or airport lounges there is big chance you'll hear music. Among many other factors, music can contribute in these p
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We Are the Architects - Keynote EuroIA 2013

Information architects need to take a larger role in establishing the architecture of the information age.
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Using Co-creation to Make Design Solutions that Work

As UX designers, simply crafting a beautiful solution and presenting it well is not enough. Getting it accepted by and sold to a client is the true challenge!

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People & Process from #EuroIA 2012

People in the field of user experience are taught that empathy for the end-user is the holy grail.
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Experience Design: The Focal Point of Brand Identity and Enterprise Architecture from #EuroIA 2012

Experience Design cannot work as an isolated exercise. Web sites are communication channels, work tools, social places and enterprise information systems at the same time. This applies equally to applications, mobile apps, retail branches, or office spaces. User, customer, brand and employee experiences are comprised of all of these elements. Services, artifacts, content and touchpoints are appearing everywhere. So far, so complex.

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Helping businesses to solve a wicked problem from #EuroIA 2012

Presentation held at EuroIA 2012 (27-29 september 2012, Rome)...
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Multi-channel service design, the African way from #EuroIA 2012

Presented at Euro IA 2012 on the 29th of September 2012.
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Content that Travels from #EuroIA 2012

More than ever, content needs to cross boundaries—be they device or country, channel or language—to keep up with the pace of organizations, users, and the w...
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