Empathy can have an enormous impact on how we work. By learning to better understand others—what they think, how they feel, what guides their decisions and behaviors—we add balance, clarity, and depth to our business practices. In this excerpt from Chapter 4 of Practical Empathy, Indi Young explains how listening intently can lay the groundwork for developing empathy.
Whitespace is becoming an increasingly popular design element for websites. The termwas originally coined in print design and describes “the absence of text and graphics”. At the same time, whitespace is more than an empty space. It’s also “the overall airiness or density of the page including space between lines of type (leading), text offset around graphics, size of margins, and heaviness or lightness of the fonts”.
There's plenty of research on ways that technology negatively impacts our lives, yet very little on how design - an integral part of that technology - might positively impact us. Pamela Pavliscak, a speaker at the upcoming conference Madison + UX, shares a research project that shows how a positive design can benefit our overall happiness.
We’ll look at how relationships are formed when people interact with products over time, and we’ll explore how people experience the emotion of “love.” Then, we’ll examine how basic product goals like desirability, usability, and usefulness relate to the different types of love. Finally, we’ll explore the A.C.T. model, a user-friendly take on using existing frameworks for designing emotional experiences.
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