UX Design : user experience and design thinking

A story of what a design agency learned during redesigning their own agency's website and a review of their our process of creating a new responsive design.

The System Usability Scale (SUS) is a ten-item questionnaire administered to users for measuring the perceived ease of use of software, hardware, cell phones and websites.

Break point analysis is a way of looking at customer satisfaction data to determine when there are shifts or breaks in satisfaction levels.

Thoughts on the new user interface style and aesthetics of iOS 7.

Here is an approach I've used with clients, including Autodesk, to help associate interface-level user-experience changes to the Net Promoter Scores collected and reported on corporate dashboards. 

“Accessing the Web from mobile devices is on track to surpass desktop usage in a just a year or two.”

A personal blog of inspiring transitions and animations saved for later reference

With the latest update to the HTML family, the HTML5 brings a breath of fresh air to the front end developing scene.

Here are 10 metrics to collect and dig into when you're looking to improve website navigation.

In this article, Wilson Page provides you an insight in the process of building the new Financial Times Web app. and discusses some of the changes made in the latest release and the decision-making behind them.

This article shares ten fundamental recommendations from a large-scale usability study focusing specifically on m-commerce and set out to explore the entire mobile shopping experience.

“Passion is essential to being a great UX Strategist. First, you have to care, not just about a solution, but also about the problem it solves.”

zoom out and focus on some of the more high-level, conceptual design concerns you should pay close attention to when designing mobile commerce sites

“Customer experiences are complicated, subjective, and often emotional, so there is no doubt that some information gets lost if you try to collect, organize, and report information about them systematically.”

Text, navigation, and tables, oh, my! What’s a responsive web designer to do? How can you confine your design to as few major breakpoints as possible? Where and when will you sketch minor breakpoints?

A little historical baggage can be a dangerous thing when multiplied by a few hundred million individuals

In this article, we will look at what is currently possible, what will be possible in responsive web design in the future using what are not yet standardized properties (such as CSS Level 4 and HTML5 APIS), and what still needs to be improved.

These are what I consider to be core content design standards. Also, this is not a lecture deck. It's just an essay presented on slides as a way to try this slid.es app out!

Explore and understand the potential of touch and gesture-driven interfaces and start thinking more in terms of time, dimension and animation.

This article introduces some of the myriad of possibilities afforded by flexbox, such as source-order independence, flexible sizing or just the humble centering of elements.