The Longest Lasting Emotions In Customer Experience. Recent research published in the journal: Motivation and Emotion shows which emotions last the longest and why. We explore what this means for customer service and customer experience leaders.
Building enormous websites means us shifting the burden of our mistakes onto every single user that visits our site. It’s us saying that we’re willing to build something that isn’t for some users, because that’s most comfortable for us—no different from “best viewed in Internet Explorer 5.5” or “best viewed at 600x800,” but much more costly.
Information architecture (IA) is one of those buzzwords you’ve probably heard before. In this article, Pierre Croft discusses card sorting, a tried and true technique for doing just that, and also goes through some practical tips for running a card-sorting session.
Managing flow content can get unwieldy—too many class selectors can become a specificity headache, nested styling can get redundant, and content editors don’t always understand the presentational markup. Heydon Pickering offers an unexpected option for handling cascading styles more efficiently: a variation on the universal selector.
At the end of the day, implementing suggestions for alternative and supplementary products is a way to increase the user’s product catalog awareness as well as enable lateral site navigation and cross-scope jumping. This lowers the risk of users getting trapped in a category that’s potentially too narrow for their product needs.
When we design responsively, our content elegantly and efficiently flows into any device. All of our content, that is, except images. For years, we’ve catered to users with the highest-resolution screens by sending giant images to everyone. No longer. Eric Portis takes us through the new picture element and other attributes to let us mark up multiple, alternate sources. Find out how to use responsive images now: send the best image for each context, cut down on page weight, and speed up performance.
Any product that has an information dashboard as one of its key offerings should keep the psychological needs of its end users in mind. Users like being in control, they have a limited short-term memory, and they love things that are simple. These three factors should form the foundation of all dashboard designs. Understand your user’s requirements and add in your design best practices and you have the ingredients for creating the perfect information dashboard.