In this article, Wilson Page provides you an insight in the process of building the new Financial Times Web app. and discusses some of the changes made in the latest release and the decision-making behind them.
You don't need to be a trained psychotherapist to conduct effective usability sessions, but it always helps to refine the art of understanding human behavior and intentions when looking to improve the customer experience.
Search is a conversation: a dialogue between user and system that can be every bit as rich as human conversation. Like human dialogue, it is bidirectional: on one side is the user with their information need, which they articulate as some form of query.
Editor's Note: David Lieb is co-founder and CEO of Bump, creators of the popular app that lets people share contact information, photos, and other content by bumping their phones together. Bump has been downloaded more than 130 million times.
LukeW Ideation + Design provides resources for mobile and Web product design and strategy including presentations, workshops, articles, books and more on usability, interaction design and visual design.
“Through this examination of both user research methods that have achieved widespread adoption and others that have failed to catch on, we can assess what characteristics make any method of research useful and, therefore, popular.”
Spend a significant amount of time in the iOS app business, and chances are good that you'll hear "the HIG" thrown around. Short for Human Interface Guidelines, this Apple document is a wide-ranging attempt to outline best practices for app experience on the platform.