Usability matters
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Usability matters
All things usability, user experience, customer service process mapping etc
Curated by Janet Burstall
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The Anatomy of an Experience Map - Adaptive Path

The Anatomy of an Experience Map - Adaptive Path | Usability matters | Scoop.it
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Explains main points to consider in order to make a map of customer experience.

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elements.pdf

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The classic Jesse James Garrett 2000 depiction of the layers to be designed to reconcile the software interface and the hypertext system elements that deliver user experience

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Aggregate, Curate and Create Your Own Textbook | Powerful Learning Practice

Aggregate, Curate and Create Your Own Textbook | Powerful Learning Practice | Usability matters | Scoop.it

"Here are some guiding questions for creating your digital textbook:
How are the learners going to use the information?
How will they demonstrate their learning?
Are they completing a document, creating an outline or answering a set of questions?
What are the assessments associated with the material?"

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Nancy's comment, January 25, 2012 1:02 PM
Thanks for sharing! Very interesting site!
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Infrequently Asked Questions of FAQs

Infrequently Asked Questions of FAQs | Usability matters | Scoop.it
Avoid having a FAQ for FAQ’s sake. If your FAQ page is answering questions that the rest of the website should answer, then you have a problem with your site content.
Janet Burstall's insight:

FAQs CAN be usable if they are carefully chosen as REAL questions, crafted for simplicity, and chunked.

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