"Sentiment analysis" of social media could change the way you report potholes forever.
The challenge for cities is how they might parse social media sentiment about not just one dish detergent (or one frequently Googled query during flu season), but about numerous interlocking indexes of civic life. Are parents in Chicago supportive of the teachers’ strike? What are New York subway riders saying about that new trash program? Or Los Angelenos about the crackdown on pot dispensaries? Is there a flare-up of graffiti concern on the west side of the city? Or a collision on the east side about to erupt into an all-out traffic jam?
Via ddrrnt, Mark Jagdev