To think that my children are growing up in an age where the Internet was always here is quite amazing. The fact that we’ve moved from simple dial-up to having dozens of devices in our homes that are connected, recording, and helping us navigate daily is incredible. Thinking 100 years from now is well-beyond my vision. With the explosion of mobile and our devices getting more and more powerful, I can only guess that displays will be everywhere and our mobile devices will be all we have aside from the cloud.
No doubt everything will be connected and optimized. Our refrigerators will automatically toss our food and get everything delivered, by recipe, for our planned meals. Our cars will be driving themselves. I can only imagine some of us will even have volunteered to be wired full times – perhaps with devices implanted for recording our visual and audio as needed. We’ll have some kind of projection device to bring up our applications or messaging wherever we are – with audio and video streaming without issue. Perhaps fold-up or rolled-up displays will be in our backpacks.
I suppose we’ll also have the bad, too. A black Internet that’s the very scariest of anonymous humanity waiting to provide you anything you need at the literal blink of an eye. Ok… I don’t want to think about this anymore.
Check out our new infographic “The importance of providing a great customer experience" to understand what constitutes good customer experience, how providing good customer experience can help you to retain your customers and increase...
Wearable technology is incredibly exciting for educators and students of all ages. In the past few years, mobile devices have found an essential place in the classroom. If you've used smartphones and tablets as instructional tools, you know how powerful these devices can be in the hands of students. Will this also be true for wearable technology?
When we think of wearable technology, products like the Apple Watch and Google Glass might pop into your mind. Although there are teachers who have done exciting things with Google Glass -- and I'm sure many will find ways to bring the Apple Watch into the equation -- teachers are examining their options as they explore how wearables can transform their classroom.
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Can you think of any business topic that’s been hotter for longer than innovation? Trouble is, it’s hard to think of any business challenge where real progress has been harder to come by. By now, your company probably has a new business incubator, an idea wiki, a disciplined process for mining customer insights, an awards program for successful innovators, and maybe even an outpost in Silicon Valley—all fine ideas—and yet, most likely, it still struggles to meet its growth goals and seldom thrills its customers. And it’s not just your company. In a McKinsey poll, 94% of the managers surveyed said they were dissatisfied with their company’s innovation performance.
By comparison, think of the long strides many businesses have made in reengineering their supply chains, boosting product quality, and rolling out lean six sigma. These efforts have paid huge dividends. And yet when it comes to innovation, the gap between aspiration and accomplishment seems as big as ever. What’s the problem?
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This is why research like The Customer Experience Management Benchmark Study (CEMBS) that sheds light on reaching and engaging connected consumers is so valuable. While the full findings of the CEMBS will be ...
NRF 2014 opener: Retail stores 'meet a human need, not just a commercial one' Retail Customer Experience "But now more than ever, we need to focus on what has always been and will always be essential to our customer: creating an experience that is...
SAN FRANCISCO (Reuters) - Wearable computers like Google Glass and the Samsung Galaxy Gear watch may not have caught fire yet, but that hasn't stopped mobile game developers from rushing to create apps...
As I mentioned above, 90 percent of buyers trust a network referral. Leaving us as businesses to ask, who represents the network and how do I gain the support of those influencers to evangelize my business.
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