Despite evidence that men are typically perceived as more appropriate and effective than women in leadership positions, a recent debate has emerged in the popular press and academic literature over the potential existence of a female leadership advantage. This meta-analysis addresses this debate by quantitatively summarizing gender differences in perceptions of leadership effectiveness across 99 independent samples from 95 studies. Results show that when all leadership contexts are considered, m
With 2012 still bright and full of hope for most of us, what are the key trends that customer service professionals need to pay attention to as you plan for success this year? Here are the top trends that I am tracking.
Here are a few posts, articles and videos that I've referred back to consistently over time: Top Posts Eric Ries on open board meetings Marc Andreesen on product market fit Dave McClure on startup metrics for pirates Sean Ellis on...
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