The role of information technology (IT) is one of the most unappreciated, abused and misunderstood functions of the modern company.
In their recently released book The Heretics Guide to Best Practices, Paul Culmsee (@paulculmsee) and Kailash Awati (@kailashawati) define governance as having to answer four key questions:
WHAT is the desirable future state?
WHY is it desirable?
WHO will do what to get there (and who is accountable)?
HOW will we get there?
These are fundamentally business questions, not IT questions. Not to say that your IT team is incapable of understanding the business and doing the right things, but it is just simply not their focus to view all problems through holistic lens. Ask an IT person to solve a problem, get an IT answer. Nor should you expect your IT team to focus on business topics. Let them do what they do best, and get out of the way.