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About Travel Retail, Duty Free, International Tourism & Passenger Shopping Behavior, new technology, etc. A selection of interesting news, brought to you by JMG-Research (More about us here: http://www.JMG-Research.com)...
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Trail of Carnage for Tourism Industry in China-Japan Island Fight

Trail of Carnage for Tourism Industry in China-Japan Island Fight | Travel Retail | Scoop.it

Nothing like rising international tensions to cast a pall over tourism.

Travel companies say they are seeing slowing business between China and Japan as the two countries ratchet up the rhetoric in a territorial dispute over a group of East China Sea islands. That has led to occasionally violent protests in China with a definite anti-Japanese tone.

 

 

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Urban railways and airport projects: Massive investments in China’s transportation

Urban railways and airport projects: Massive investments in China’s transportation | Travel Retail | Scoop.it

China is putting its money into urban transportation and air travel. This week, China's top economic planning agency approved 25 urban rail projects with a total of almost $ US 127 billion. Earlier it was decided to dramatically speed up China’s airport investment programme.

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Travelers Want More Tech and Mobile Services From Airports and Airlines

Travelers Want More Tech and Mobile Services From Airports and Airlines | Travel Retail | Scoop.it

 

FlightView polled 2,600 travelers on the tech and mobile services they want on planes and at airports.

40% want coupons to terminal shops...

36% expect in the future to receive on their mobile coupons & specials for airport shops & restaurants...

 

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JMG-Research releases latest passenger shopping behaviour study, and works now on a major update concerning Chinese passengers

JMG-Research releases latest passenger shopping behaviour study, and works now on a major update concerning Chinese passengers | Travel Retail | Scoop.it

JMG-Research has released its annual PAX behaviour study, analysing what passengers do and don't, both at the airport and during their flights.

 

JMG-Research is now working on a major update concerning Chinese passengers.

The two-part study will feature a quantitative element, whereby JMG will question 4,500 Chinese international travellers (1,500 living in Shanghai, 1,500 in Beijing and 1,500 in second-tier cities), and a qualitative section involving face-to-face interviews with Chinese international travellers (also from Shanghai, Beijing and a second-tier city).

 

 

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The Airport Of The Future Is About More Than Takeoff And Landing (What's next: a cemetery?)

The Airport Of The Future Is About More Than Takeoff And Landing (What's next: a cemetery?) | Travel Retail | Scoop.it

 

More than 5 billion travelers passed through the airports of the world in 2011, according to Airports Council International. That’s an incredible number, considering the population of the entire planet is something like 7 billion.

To reconnect with irritated and discombobulated travelers, airports around the world are reinventing themselves as relaxing destinations--complete with pools, golf courses, and movie theaters--rather than just the awful place where they search your bags before you get on a plane.

Airport owners and developers around the globe are reinventing the airport as a place that people actually want to spend time. That includes the “forevermore” kind of time.

 

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Why are Chinese luxury consumers relatively young?

Why are Chinese luxury consumers relatively young? | Travel Retail | Scoop.it

Once-untouchable luxury goods are beginning to enter ordinary households in China as the country becomes the world's second largest consumer of luxury goods. More and more young Chinese people are becoming fans of luxury goods, making up an increasing share of China's luxury consumer group. On average, Chinese luxury consumers are 15 years younger than their European counterparts and 25 years younger than their U.S. counterparts, according to a study by the World Luxury Association (WLA).

 

 

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Apple Passbook: the first step towards the iTravel era

Apple Passbook: the first step towards the iTravel era | Travel Retail | Scoop.it

The new Passbook app in Apple's iOS 6 software for the iPhone and iPad, which provides digital versions of boarding passes, movie tickets and membership cards, could prove to be the first step towards Apple's all-encompassing iTravel ecosystem.

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Understanding the evolving Chinese consumer

Understanding the evolving Chinese consumer | Travel Retail | Scoop.it

 

Chinese consumers are complex, confident shoppers, who enjoy purchasing online, while having a strong desire for aspiration brands.

Within seven different geographical areas — south, east, north, northeast, central, southwest and northwest — there are varying types of consumers, with different needs and aspirations based on their region’s economic stage of development.

 

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The 2012 Traveler | Google's annual Traveler's Road to Decision study

The 2012 Traveler | Google's annual Traveler's Road to Decision study | Travel Retail | Scoop.it
This 2012 study combines findings from Google's annual Traveler's Road to Decision study and Google search data. Learn new insights about how leisure and business travelers research and book trips across different devices.
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Airbus Global Market Forecast 2012-2031

Airbus Global Market Forecast 2012-2031 | Travel Retail | Scoop.it

Brand new report: Airbus’ Global Market Forecast for 2012-2031 offers a forward-looking view of the air transport sector’s evolution – taking into account such drivers and factors as population growth, urbanization, emerging markets, innovation and environmental impact.

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The new generation of airports

The new generation of airports | Travel Retail | Scoop.it

Unlike the oft-apathetic airlines, the next generation of airports is growing more thoughtful, addressing the new travails of air travel. We’re spending more time in airports because of heightened security measures that require us to arrive earlier. We’re stranded more often because of airline mergers that have short-sheeted flight schedules. And once we’re settled in a terminal, we’re more desperate for food and drink, now that airlines charge for meals (or skip them altogether) and the Transportation Security Administration bans our beverages.

 

 

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Delta deploying 4500 Apple iPads at US airport restaurants

Delta deploying 4500 Apple iPads at US airport restaurants | Travel Retail | Scoop.it

 

Delta Air Lines announced on Wednesday that it has begun deploying iPads in restaurants at Minneapolis-St. Paul International Airport, joining New York's LaGuardia Airport in serving customers food in 15 minutes or less.

Wednesday's kick-off utilizes 250 iPads, but will quickly expand to a total of 2,500 over the next 18 months. In all, Delta will have more than 4,500 iPads in use at three of its airport hubs over the next year alone.

 

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Self-Service Airport (Ready to fly on DIY Airlines?)

Self-Service Airport (Ready to fly on DIY Airlines?) | Travel Retail | Scoop.it
Airlines are laying the groundwork for the next big step in the increasingly automated airport experience: a trip from the curb to the plane without interacting with a single airline employee.
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Norwegian tourist falls asleep on airport baggage belt

Norwegian tourist falls asleep on airport baggage belt | Travel Retail | Scoop.it
Rome's Fiumicino airport has defended its security procedures after a drunk Norwegian tourist fell asleep on a baggage belt and travelled 160 feet before being identified by an X-ray scanner.
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Chinese VIP Tourists’ High Expectation vs. Local Brands in Europe

The three brands which the VIP want to meet are always the same: they want to visit Hermes for an unlimited supply of Birkin bags, shop at Chanel and visit the mythical apartments of Coco Chanel in the rue Cambon, or go to Louis Vuitton and buy three bags of the same type, because “it’s not expensive and Vuitton bags make good gifts”

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Tesco launches UK's first virtual supermarket at Gatwick airport

Tesco launches UK's first virtual supermarket at Gatwick airport | Travel Retail | Scoop.it
Supermarket chain installs smartphone-friendly online shopping system to enable holidaymakers to place an order before they fly...
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The ASEAN Travel & Tourism Competitiveness Report 2012

The ASEAN Travel & Tourism Competitiveness Report 2012 | Travel Retail | Scoop.it

Travel and tourism (T&T) is an increasingly important driver of economic prosperity and social progress. It is estimated that the T&T sector accounts for about 9 percent of GDP and employment worldwide. For ASEAN, the sector has long been considered as critical for the creation of the ASEAN Economic Community. The potential of T&T in the region is indeed enormous. The region is blessed with a wealth of natural and cultural heritage. It possesses a long tradition of tourism, and is strategically located at the heart of Asia. The extraordinary diversity of ASEAN countries further enhances their attractiveness. Yet, despite the many benefits of T&T, numerous obstacles continue to hinder its development. Using a unique methodological framework, The ASEAN Travel & Tourism Competitiveness Report 2012 identifies the obstacles to address and the strengths to leverage for ASEAN to unleash the potential of T&T.

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Why luxury brands are dominating SoLoMo

Why luxury brands are dominating SoLoMo | Travel Retail | Scoop.it

Luxury is all about exclusivity, providing unique experiences, fostering deeper customer engagement, and creating emotion around a brand. Yet, while 40 percent of luxury customers access the internet daily through a smartphone, fewer than 4 percent of brands fully leverage the contextual mobile-social advantages to market these attributes.

While the general perception of mobile is that of a mass-marketing medium, its capability for social interaction and highly personalized content also lends itself well to providing targeted offerings to a high-demand audience that expects incomparable service. The integration of social networks with inherent mobile location features (now collectively coined "SoLoMo") is transforming customer engagement with brands and revolutionizing marketing.

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PHOTOS: The Top 10 Airports For Layovers

PHOTOS: The Top 10 Airports For Layovers | Travel Retail | Scoop.it
Fliers are spending more and more time in terminals, thanks to long layovers and recommendations that travelers arrive hours before their scheduled departure time.
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Facing the consumer challenge: China Travel Retail event concludes

Facing the consumer challenge: China Travel Retail event concludes | Travel Retail | Scoop.it

While retailing and the airport environment was improving at China’s domestic airports, there are still 110 million departing passengers per year who buy nothing. Making the offer more compelling, ensuring price promises are in place and are marketed heavily, giving customers more time to spend and improving service were among the keys to changing this.

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Airport ‘pod hotel’ pops up in China at Xi’an Xianyang Airport

Airport ‘pod hotel’ pops up in China at Xi’an Xianyang Airport | Travel Retail | Scoop.it

The three-terminal air hub recently put up 20 wooden cabins in Terminal 3 and in the connecting area to Terminal 2. According to Chinese media, this is the first airport in mainland China to set up such accommodation.

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China’s Outbound Travel Boom Shows No Sign Of Slowing

China’s Outbound Travel Boom Shows No Sign Of Slowing | Travel Retail | Scoop.it

38.6 million mainland Chinese citizens ventured outside the country’s borders in the first half of this year, a nearly 20 percent rise over the same period last year.

As the duty-free refund group Global Blue recently noted, Chinese tourists in Europe spend on average of €813 (US$1,011) on tax-free goods on each trip, accounting for 25 percent of untaxed purchases in France last year.

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IKEA Opens VIP Airport Lounge Complete With Beds For Napping

IKEA Opens VIP Airport Lounge Complete With Beds For Napping | Travel Retail | Scoop.it
The Swedish furniture brand helps weary travels relax by installing a modern and comfortable lounge in Roissy-Charles de Gaulle.
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China’s Chic and Wealthy Snubbing Popular Luxury Brands?

China’s Chic and Wealthy Snubbing Popular Luxury Brands? | Travel Retail | Scoop.it

“The truly wealthy, the real millionaires, they will not want to buy LV Louis Vuitton or Gucci because they are too commonplace. Rich people are getting richer and they want exclusiveness and more self-indulgence.”

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How China’s Emerging Airlines Will Change the Industry

How China’s Emerging Airlines Will Change the Industry | Travel Retail | Scoop.it

Chinese travelers have behaviors and preferences that distinguish them from their Western counterparts.

They tend to take longer trips and travel in larger groups, for instance. 41 percent of Chinese travelers go with friends or colleagues, compared with only 12 percent of U.S. travelers.

Shopping is very important to Chinese travelers. Although they spend less overall than most travelers from developed markets, the Chinese spend 40 percent of their travel budgets on shopping once they reach their destinations, compared with 19 percent for U.S. travelers and 14 percent for the French.

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Curated by Jerome Goldberg (JMG-Research)
Founder of JMG-Research. Consulting & Competitive Intelligence in Duty Free / Travel Retail, Global Shopper, Consumer & Passenger Behaviors.