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About Travel Retail, Duty Free, International Tourism & Passenger Shopping Behavior, new technology, etc. A selection of interesting news, brought to you by JMG-Research (More about us here: http://www.JMG-Research.com)...
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Scooped by Jerome Goldberg (JMG-Research / ForwardKeys)
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Five New Trends of Chinese Consumers

Five New Trends of Chinese Consumers | Travel Retail | Scoop.it

Chinese consumers have always been a mystery to many Western companies. Little is known about their spending behavior and buying habits. As they come of age, certain characteristics are starting to emerge. Here are five new trends of Chinese consumers:

   1/ Value Seekers

   2/ Sophisticated High Earners

   3/ Loyal Brand Enjoyers

   4/ Pragmatic Masses

   5/ Self-indulging Youths

 

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Chiara Kirschner (EXNOVO)'s comment, January 8, 2013 3:47 PM
Almost the same here ;) they aren't that mysterious anymore...
Jerome Goldberg (JMG-Research / ForwardKeys)'s comment, January 8, 2013 3:57 PM
A few more weeks before our 'Chinese PAX Focus' research available... Can't wait!
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At Disney Parks, a Bracelet Meant to Build Loyalty (and Sales)

At Disney Parks, a Bracelet Meant to Build Loyalty (and Sales) | Travel Retail | Scoop.it

 

Disney’s coming electronic bracelets will allow its theme park visitors to pay for things as well as guide them to attractions, but the company will gain access to valuable information on its customers.

Disney in the coming months plans to begin introducing a vacation management system called MyMagic+ that will drastically change the way Disney World visitors — some 30 million people a year — do just about everything.

Visitors would wear rubber bracelets encoded with credit card information, snapping up corn dogs and Mickey Mouse ears with a tap of the wrist. Smartphone alerts would signal when it is time to ride Space Mountainwithout standing in line.

If visitors fully use MyMagic+, databases will be watching, allowing Disney to refine its offerings and customize its marketing messages.

 

Jerome Goldberg (JMG-Research / ForwardKeys)'s insight:

Anytime soon something similar at airports for Frequent Travellers?

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Scooped by Jerome Goldberg (JMG-Research / ForwardKeys)
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Euclid launches Google Analytics style measurement for brick and mortar stores via WiFi

Euclid launches Google Analytics style measurement for brick and mortar stores via WiFi | Travel Retail | Scoop.it

Analytics provider Euclid is launching no-hardware solution Euclid Zero for brick and mortar shops to monitor customer behaviour and make better decisions about things like window displays and store layout. The new service allows retailers, shopping centres and venues to measure behaviour inside establishments using the existing wireless infrastructure.

 

Euclid is providing a solution that has long been a problem for real-world businesses. Euclid tells retailers things like how frequently people visit their stores, how many people come in for five minutes and leave because the lines are too long...

Jerome Goldberg (JMG-Research / ForwardKeys)'s insight:

Anytime soon used by Airport Landlords or Operators?

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Scooped by Jerome Goldberg (JMG-Research / ForwardKeys)
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What Travelers Can Expect in 2013

What Travelers Can Expect in 2013 | Travel Retail | Scoop.it

When you arrive at the airport and board your flights next year, you'll likely see more Wi-Fi, more seats with extra legroom, more lie-flat beds, a more speedy security process and, of course, more fees.

 

Also coming in 2013 are more new aircraft and major airport overhauls, as most airlines are now making profits and raising their capital spending. United Airlines, for example, says it will spruce up neglected airport facilities, such as Washington Dulles International, and add new seats and bigger overhead storage bins to aircraft. New procedures aimed at speeding up boarding are in the works at United, too.

 

 

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Scooped by Jerome Goldberg (JMG-Research / ForwardKeys)
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Shanghai City to be 2nd Chinese Duty-Free region

Shanghai is to become the second region on the mainland to allow duty-free shopping for individuals traveling domestically, part of the city's efforts to become an international trade center, according to a guideline that takes effect on January 1.

Shanghai currently has duty-free shops at airports and one in Jing'an District that allows individuals to buy duty-free products within 6 months of their last return from overseas.
The proposed new duty-free shops will extend tax benefits to travelers without the need to leave the country.

 

 

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Scooped by Jerome Goldberg (JMG-Research / ForwardKeys)
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This is How Luxury Brands Do Awesome Social Media Marketing in China in 2012

This is How Luxury Brands Do Awesome Social Media Marketing in China in 2012 | Travel Retail | Scoop.it
China’s online market is vast and growing at an insane rate – Chinese e-commerce sales are projected to triple from now to 2015 – which makes it a draw for all luxury brands. But it’s also so very different from western markets that it demands a whole new approach. That’s where the annual Digital IQ Index comes in, a detailed report by the L2 Think Tank that grades brands on their carefully crafted approach to social marketing and web presences for Chinese consumers.

Last year this Digital IQ report ranked three global companies as having “genius”-level marketing chops: Audi, Burberry, and BMW. This time around, four luxury brands get this accolade, led by cosmetics firm Estée Lauder.
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Luxury without borders: The 2012 Chinese luxury consumer survey

Glowing with optimism about their futures, Chinese consumers have leapt into first place among the world’s spenders on luxury goods.

A rapidly growing share of Chinese luxury shoppers are doing their purchasing abroad where good are often less expensive. This raises the danger that a brand may lose consumers’ trust if its stores or products fail to present a consistent image in both China and elsewhere around the world.

Chinese consumers’ tastes in luxury products are maturing with surprising speed. Shoppers with just a few years’ experience as buyers of such products increasingly prefer low-key and understated goods to ones that are emblazoned with popular logos. Yet the market is splintering, because the fast-growing numbers of new entrants still favor widely-recognizable brands that show off their status. As tempting as it may be for firms to try satisfying all kinds of consumers, doing so risks diluting their brands’ cachet.

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Instant Gratification: China Luxury Buyers Getting More Impulsive

Instant Gratification: China Luxury Buyers Getting More Impulsive | Travel Retail | Scoop.it
China’s upscale shoppers are increasingly impulsive. When asked how long they deliberated buying luxury bags, purses or wallets this year, 37% said less than a single day, up from 24% in 2010. For luxury watch buyers, 19% bought on impulse, pondering their purchases in less than a day, compared to 11% two years earlier.
Chinese travelers, while accounting for nearly half of luxury items bought overseas, plan their shopping sprees, with only 15% spending spontaneously. Nearly 40% of shoppers on the home front are buying spur-of-the-moment indulgences...
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Beijing street to be duty-free haven

Beijing street to be duty-free haven | Travel Retail | Scoop.it
Beijing is considering making a city neighborhood often called "Russia Town" its first downtown duty-free shopping area, following the announcement last week of a 72-hour visa exemption policy for foreign tourists from Jan 1.

The city authorities have revealed plans are afoot to turn Yabao Road - a retail hub that attracts many foreign traders, especially Russians - into a pilot area for outlets offering tax refunds and duty-free shopping.

The city authority signed a strategic cooperation letter with China Duty Free Group in May during the China Beijing International Fair for Trade in Services, which mapped out joint plans to set up duty-free shops in the capital's CBD area.
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Air rage: Chinese screaming mad over delays

Air rage: Chinese screaming mad over delays | Travel Retail | Scoop.it
Airline crews and ground staff are assaulted, passengers storm a runway, and a person yanks open an emergency exit door on a plane.

In China, angry passengers are resorting to extreme measures to protest delays as the country's restricted air corridors are becoming clogged with millions of new fliers each year -- a fact attributed to the fast rise of the middle class and cheap flights.

There have been dozens of incidents involving irate travelers on both domestic and international flights this year, as airlines struggle to stick to their schedules.
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Chiara Kirschner (EXNOVO)'s comment, December 12, 2012 12:07 AM
scaring...;-)
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Airlines to Welcome 3.6 Billion Passengers in 2016

Airlines to Welcome 3.6 Billion Passengers in 2016 | Travel Retail | Scoop.it
The International Air Transport Association (IATA) released an industry traffic forecast showing that airlines expect to welcome some 3.6 billion passengers in 2016. That’s about 800 million more than the 2.8 billion passengers carried by airlines in 2011.

These figures are revealed in the IATA Airline Industry Forecast 2012-2016. This industry consensus outlook for system-wide passenger growth sees passenger numbers expanding by an average of 5.3% per annum between 2012 and 2016. The 28.5% increase in passenger numbers over the forecast period will see almost 500 million new passengers traveling on domestic routes and 331 million new passengers on international services.

The emerging economies of Asia-Pacific, Latin America and the Middle East will see the strongest passenger growth. This will be led by routes within or connected to China, which are expected to account for 193 million of the 831 million new passengers over the forecast period (159 million on domestic routes and 34 million traveling internationally). Passenger growth within the Asia-Pacific region (domestic and international) is expected to add around 380 million passengers over the forecast period.
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How Google Now is getting it right for travellers

How Google Now is getting it right for travellers | Travel Retail | Scoop.it
The introduction of Apple’s Passbook application has created waves throughout the travel industry. A highly touted feature in the iOS 6 keynote speech, Passbook is, quite simply, poised to change the way airlines and passengers interact.

Google Now is a new feature in the Android platform, and was introduced in Android 4.0. Google Now goes beyond the capabilities of Passbook, which simply aggregates data and information from existing applications on a user’s smart phone.

Google Now is able to gather information such as itineraries from email accounts, flight statuses, and location information, all without any interaction from the user. The information is displayed in the notification bar, and can be fully accessed by opening the application.
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Chinese travellers on tour: don't forget the guide. Copenhagen Retailers Face Chinese Tour Guide “Kickback Culture”

Chinese travellers on tour: don't forget the guide. Copenhagen Retailers Face Chinese Tour Guide “Kickback Culture” | Travel Retail | Scoop.it
In exchange for bringing busloads of tourist-shoppers, store owners have reported Chinese tour guides demanding a cut of five to ten percent of sales.
The guides asked for cash in exchange for bringing the tourists.
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How Men and Women Fly Differently

How Men and Women Fly Differently | Travel Retail | Scoop.it
As more women join the ranks of road warriors, gender differences are becoming more noticeable, according to airline data, interviews with airlines crews, frequent travelers—and years of fielding traveler questions and complaints. And those differences are increasingly gaining attention of airlines and hotels...
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Airport adds personal touch to woo big-spending Chinese

Airport adds personal touch to woo big-spending Chinese | Travel Retail | Scoop.it

In the gleaming open spaces of a duty free store at Frankfurt airport, 32 year old Benny from China is ticking off items on his shopping list with the aid of the airport's new Mandarin-speaking personal shopper.

The Chinese spent $73 billion on overseas travel in 2011, according to the UN World Tourism Organization, up 32 percent on 2010, and with growth running at a similar rate they could overtake Germans as the world's biggest spenders on foreign travel this year.

In the third quarter alone, tax-free shopping by Chinese citizens leapt 58 percent, data from tourist shopping specialist Global Blue show, and in August they accounted for almost 30 percent of all global tax-free sales.

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Understanding passenger profiles can play a key role in an airport’s success (we agree at JMG-Research!)

Understanding passenger profiles can play a key role in an airport’s success (we agree at JMG-Research!) | Travel Retail | Scoop.it

Understanding passenger profiles can play a key role in an airport’s success.

Airport marketing can be described as the function by which airports interact with their target groups and identify and address each group's needs in order to stimulate and accelerate their growth, resulting in more aviation and non-aviation revenues.

By adopting this role, airport marketing becomes a key source for providing vital information to airports, supporting the decision-making process across an airport company, while at the same time contributing to revenue generation.

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Top 10 Trends for In-flight Retail

Top 10 Trends for In-flight Retail | Travel Retail | Scoop.it

As ancillary revenues gain importance in-flight retail is poised to grow on the back of a creative application of improved technology.

With space a major constraint, in-flight retail needs to rely on creative solutions to be profitable. Technology and innovative products are set to change the way in-flight selling operate...

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Will Chinese consumers lead the world?

Will Chinese consumers lead the world? | Travel Retail | Scoop.it

Much has been made of China's growing group of super rich which has spurred record sales for luxury goods makers such as Chanel, Louis Vuitton and Prada. The nation has an estimated one million people with a net worth of $1 million or more, and that is expected to grow 2.5 times in the next three years.

But much of the hope of the rising domestic spending rests with China's growing middle class. There are an estimated 350 million people in China's middle class, which are households that earn between $6,000 and $15,000. A government think tank predicted last week that by 2020 there will be 600 million Chinese earning middle-class incomes.

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Beauté : les canons de la mondialisation

Beauté : les canons de la mondialisation | Travel Retail | Scoop.it

 

Concevoir une crème antitaches qui fasse le bonheur d'une Chinoise, d'une Brésilienne et d'une Française ? Sur un marché de la beauté devenu global, le business de la cosmétique veut relever le défi.

Pour la philosophe Françoise Gaillard, "jamais le monde n'aura connu pareille migration humaine par images interposées. Venues de l'Est, du Sud, du Moyen-Orient ou de l'Extrême-Orient, les représentations de soi et des autres circulent, s'interpénètrent et avec elles, les usages culturels de soi, à commencer par les pratiques de beauté". La "peau comme vêtement de prestige et de résidence secondaire" (Jean Baudrillard) se mondialise. Un paradoxe dans ce secteur particulier de la beauté, qui doit composer avec le rapport si complexe des femmes à leur corps.

 

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The Top 5 Chinese Social Networks

The Top 5 Chinese Social Networks | Travel Retail | Scoop.it

The Chinese consumer has always had a voracious appetite for technology and innovation. More than a decade ago, every teenager on a city bus could be seen furiously texting on a mobile phone. It’s no surprise that well over 550M Chinese are online, over 400M are connecting via mobile, and over 300M of those are now on social media.

The world of social media in China is a complicated web, with several platforms that seemingly do the exact same thing. But for luxury marketers, being able to tell a story is as crucial as being able to reach their target demographics. From that perspective, here are five networks to keep an eye on...

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Hong Kong ranked number one shopping city in Globe Shopper Index from Global Blue Global Blue

Hong Kong ranked number one shopping city in Globe Shopper Index from Global Blue Global Blue | Travel Retail | Scoop.it

Hong Kong was named Asia Pacific’s top shopping city as Global Blue revealed the results of their expanded Globe Shopper Index. Hong Kong headed twenty-five other Asia Pacific cities in the rankings, which measures how cities successfully attract international travellers to shop. The rankings are based on five categories covering shops, affordability, convenience, hotels & transport and culture & climate. Hong Kong came top of the index beating Kuala Lumpur into second place. The top five was completed by Shanghai, Beijing and Singapore.

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China Luxury Sales to Get Boost After Leadership Change

China Luxury Sales to Get Boost After Leadership Change | Travel Retail | Scoop.it
Luxury companies are betting that Chinese shoppers who are buying fewer gold bars and lavish gifts for their business dealings will loosen the purse strings after a once-a-decade government change in Beijing.
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Air New Zealand new 'Hobbit'-Themed Video... with some precious!

Air New Zealand new 'Hobbit'-Themed Video... with some precious! | Travel Retail | Scoop.it

In preparation for the release of Peter Jackson’s The Hobbit: An Unexpected Journey Air New Zealand has something up its sleeve once again.

Elvin crew members instruct hobbits, dwarves, wizards and other creatures on in-flight safety in their new video, An Unexpected Briefing, which will run leading up to the worldwide release of The Hobbit beginning Wednesday.

Peter Jackson makes a cameo, as well as the digitally animated character Gollum — created by Weta Digital, Jackson’s digital effects company behind The Hobbit trilogy. Dean O’Gorman, who plays Fili the Dwarf in The Hobbit, and J.R.R. Tolkien’s great grandson, Royd, also make cameos in the video.

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Understanding the Chinese traveller thanks to JMG-Research

Understanding the Chinese traveller thanks to JMG-Research | Travel Retail | Scoop.it

Check page 48 and 50 of Duty Free Magazine, an article on JMG-Research PAX studies, the one published earlier this year on 20 nationalities, and the project we are about to start on the Chinese PAX Focus, including a quantitative part and a qualitative part...

 

As written, "Our goal is to help airport authorities, operators and brandowners develope well considered solutions based on careful research and, if need be, offer ad-hoc intelligence that lets them convert travelers into consumers."

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Rescooped by Jerome Goldberg (JMG-Research / ForwardKeys) from ALBERTO CORRERA - QUADRI E DIRIGENTI TURISMO IN ITALIA
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Chinese Social Media 101 ~ A Glimpse Beyond the Great Wall

Chinese Social Media 101 ~ A Glimpse Beyond the Great Wall | Travel Retail | Scoop.it

Chinese internet users can’t all be lumped together; their culture is diverse in history, location and language. Aside from Mainland China, Hong Kong and Taiwan, there are large Chinese speaking populations around the world. There’s tons of social networks for Chinese speakers, but we’re focusing on the largest and most popular.

Many people in the West know that China filters the internet. As such, social media sites we use heavily like Facebook, Twitter and even YouTube, are blocked. What’s surprising though is the usage of social media among Chinese internet users.

There are 514 million internet users in China and an estimated 54% use social media. This means that China leads the world in total amount of social media users – these users are spending their time on a few massive sites.


Via ALBERTO CORRERA
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Curated by Jerome Goldberg (JMG-Research / ForwardKeys)
Founder of JMG-Research; Director at ForwardKeys. Consulting & Competitive Intelligence in Duty Free / Travel Retail, Global Shopper, Consumer & Passenger Behaviors. Future travel trends.
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