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About Travel Retail, Duty Free, International Tourism & Passenger Shopping Behavior, new technology, etc. A selection of interesting news, brought to you by JMG-Research (More about us here: http://www.JMG-Research.com)...
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Chinese Airline Says It’s Preparing to Sell Cars Aboard Flights!

Passengers aboard China’s Spring Airlines Co., the nation’s biggest privately-owned carrier, may soon be able to buy cosmetics, jewelry...and cars.
Jerome Goldberg (JMG-Research)'s insight:

From "Fasten your seatbelt" to "Buckle up"...

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China Travel Retail and JMG-Research to publish consumer insights

China Travel Retail and JMG-Research to publish consumer insights | Travel Retail | Scoop.it
China Travel Retail and JMG-Research to publish consumer insights
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Paris CdG Duty Free sales per PAX reached 31€ (+12.2%) in 2012

Duty Free shops over all terminals at Paris-Charles de Gaulle airport saw sales per passenger sharp increase (+12.2 % to 31.0€) driven by the strong traffic growth of highly contributive destinations such as China (14.4 %) or Russia (12.5 %)...

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Vimal Rai's curator insight, February 28, 2013 9:44 PM

Not too bad, in a region where the economy isn't that bright. But that's also what's attracting the Asians, esp the Chinese. And of course, Paris is Paris, after all!

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Chinese Luxury Spending Reportedly Plummets At Home, Skyrockets Abroad

Chinese Luxury Spending Reportedly Plummets At Home, Skyrockets Abroad | Travel Retail | Scoop.it

Chinese consumers spent a relatively spare US$830 million on luxury items domestically from January 20 – February 20, a 53 percent drop from last year’s spending spree, but a whopping $8.5 billion overseas, an 18 percent increase year-on-year.

Price considerations remain the key driver of overseas luxury spending, with 93 percent of mainland Chinese consumers surveyed saying they were motivated primarily by lower prices abroad...

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China Gets Angry at Overseas Luxury Shopping Trips

China Gets Angry at Overseas Luxury Shopping Trips | Travel Retail | Scoop.it

China’s consumers are coming under fire for doing their shopping overseas at a time when the country is trying to build up consumption on its home turf.

China’s state broadcaster ran a storyon Monday highlighting the vast amount of money consumers are spending overseas to buy luxury goods abroad, evading mainland tariffs that increase prices on goods by 30% to 50%. The broadcast came shortly after a commentaryfrom China’s official Xinhua news agency that criticized luxury consumers, saying that they are avoiding tariffs that would benefit the nation.

Chinese people bought 25% of the world’s luxury goods in 2012, spending a total of 306 billion yuan ($49 billion), CCTV said, adding that of that money, 60% was spent abroad.

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Vimal Rai's curator insight, February 19, 2013 9:03 PM

This is interesting. Have a high import tax on your consumers and then scold them for not buying!

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Chinese Travellers Make Nearly 25% Of Luxury Purchases At Heathrow

Chinese Travellers Make Nearly 25% Of Luxury Purchases At Heathrow | Travel Retail | Scoop.it

Despite making up less than one percent of the total travelers who pass through Heathrow, mainland Chinese currently account for around 25 percent of overall luxury spending at the airport, a statistic that has given retailers there even greater impetus to target this big-spending demographic in the run-up to Chinese New Year.

Jerome Goldberg (JMG-Research)'s insight:

... and they are more and more to travel!

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Stanfords Travel's comment, February 11, 2013 7:35 AM
I imagine this figure will increase once the simplified visa system takes effect.
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Le luxe, monnaie d'échange de Pékin

Le luxe, monnaie d'échange de Pékin | Travel Retail | Scoop.it

Quand ils voyagent - ils sont déjà plus de 75 millions à fairedu tourisme -, les Chinois dépensent des fortunes en sacs à main, parfums, montres et autres vêtements griffés... qui sont vendus jusqu'à 40 % moins cher en France que dans leur pays.

 

A Paris, depuis belle lurette, ces grands amateurs de marques de luxe sont les clients les plus dépensiers du Printemps ou des Galeries Lafayette.

 

Des sacs à main griffés - vendus 4 000 euros - peuvent être achetés par des jeunes femmes qui ne gagnent que 1 000 euros par mois et économisent en se privant de tout, pendant des mois, pour s'offrircet objet de luxe. Non pas tant parce qu'il est le symbole d'une réussite sociale mais parce qu'il est devenu un accessoire nécessaire pour décrocher un autre emploi, mieux payé. Au point où certaines jeunes femmes préfèrent louer ou acheterà plusieurs un sac griffé - en lui attribuant les vertus d'un sésame efficace - pour passerun entretien d'embauche.

 

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Shaping the future of travel in Asia Pacific: the big four travel effects

Shaping the future of travel in Asia Pacific: the big four travel effects | Travel Retail | Scoop.it

Amadeus-commissioned study ‘Shaping the future of travel in Asia Pacific: The big FOUR travel effects’ explores the geopolitical, social and technological trends that will impact business and leisure travel in the Asia Pacific region over the period to 2030; Barriers to travel in the Asia Pacific region will break down, even as the travel market fragments into niches; Technology, infrastructure and behaviors in Asia will leapfrog ahead of those elsewhere, creating new opportunities for travel players and travellers in the region.

Key themes included:

- The Me Effect: The fragmentation of the travel market into ever-increasing niches.

- The Red Tape Effect: The breaking down of barriers to travel within the Asia Pacific region.

- The Leapfrog Effect: Technology, infrastructure and behaviors in the Asia Pacific region will leapfrog ahead of those elsewhere.

- The Barbell Effect: Growth will occur particularly at the upper and lower ends of the travel market.

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International tourism to continue robust growth in 2013, after a +4% growth in 2012 to reach 1.035 billion

International tourism to continue robust growth in 2013, after a +4% growth in 2012 to reach 1.035 billion | Travel Retail | Scoop.it

With an additional 39 million international tourists, up from 996 million in 2011, international tourist arrivals surpassed 1 billion (1.035 billion) for the first time in history in 2012. Demand held well throughout the year, with a stronger than expected fourth quarter.

By region, Asia and the Pacific (+7%) was the best performer, while by sub-region South-East Asia, North Africa (both at +9%) and Central and Eastern Europe (+8%) topped the ranking.

UNWTO forecasts international tourist arrivals to increase by 3% to 4% in 2013, much in line with its long term forecast for 2030: +3.8% a year on average between 2010 and 2020.

By region, prospects for 2013 are stronger for Asia and the Pacific (+5% to +6%), followed by Africa (+4% to +6%), the Americas (+3% to +4%), Europe (+2% to +3%) and the Middle East (0% to +5%)

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Vimal Rai's curator insight, January 29, 2013 8:29 PM

Interesting numbers. Should we be looking closer at Africa already?

uktravelroom's curator insight, January 30, 2013 5:18 AM

Interesting growth for Eastern Europe

Anne Bosworth's curator insight, January 30, 2013 7:57 AM

I wonder if anyone feels as I do...like maybe they should hurry & get their traveling in before the world starts becoming more difficult & dangerous.

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China Takes On Cruise Market With First Luxury Liner

China Takes On Cruise Market With First Luxury Liner | Travel Retail | Scoop.it

International cruise lines looking to tap demand for all-inclusive vacations among China’s growing ranks of outbound tourists are set to face new domestic competition from China’s first home-made luxury liner.

Boasting a traveler capacity of 1,965, the Henna has 739 guest rooms, including nine suites, 432 ocean-view staterooms and 298 interior cabins, as well as the usual amenities, such as a casino, spa, recreational area and swimming pool.

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Global Reach of China Luxury 2013 KPMG study

KPMG has launched its sixth annual report on China’s luxury market, conducting a survey of 1,200+ Chinese middle class consumers on their luxury spending patterns and additionally interviewed CEOs and other senior executives for their views on current opportunities and challenges for the luxury sector.

Some key findings are:
• A key highlight of this year’s survey is the increased impact of the travelling Chinese consumer. Our survey notes the number of Mainland Chinese respondents travelling overseas has increased to 71 percent in 2012, from 53 percent in 2008, a significant change.

• A majority of survey respondents (72 percent) said they purchase luxury items during overseas trips, with cosmetics, watches and bags winning the top spots.

• For purchases of cosmetics and perfumes, a majority (60 percent) of respondents said Hong Kong, Taiwan and Macau were their top locations; this is a significant increase from 43 percent in 2009. Mainland China was voted their second choice,whilst Europe also saw a marked increase due to the rising number of travelling Chinese, up from 3 percent in 2009, to 20 percent in 2012.

• Chinese consumers are increasingly engaging via online forums in discussions around luxury brands; our data shows that around 70 percent of potential consumers search for luxury brands on the internet at least once a month. Additionally, it also notes a surge in online shopping intentions, with 40 percent of respondents indicating they are interested in purchasing luxury goods on the internet, a substantial increase from 22 percent in 2011.

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Digital Viscosity's curator insight, January 22, 2013 11:07 PM

Prrrrrr, Hello Kitty. Welcome to modern Luxury!

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A Comprehensive Exploration of China's Online Ecosystem

A Comprehensive Exploration of China's Online Ecosystem | Travel Retail | Scoop.it

We Are Social brings together all the latest stats on China's Social, Digital and Mobile media, offering in-depth perspective on the ways in which the world's largest population uses online services.

 

A full flavour of online behaviour and trends across China, so alongside the usual Social, Internet and Mobile stats, you’ll also find some amazing data on e-Commerce, m-Commerce and Location-Based Services.

 

Here are the headlines:

- China has 564 million internet users, and the country’s online population continues to grow at a rate of more than 4 million new users every month;

- There are at least 597 million active Social Media users in China, with Tencent’s QZone continuing to lead, both in terms of registered and active users;

- More than 1.1 billion mobile subscriptions have been activated in China, and China’s citizens activate 4 new subscriptions every second, driving growth of 10 million new subscriptions every month;

- Mobile internet continues to dominate in China, with more than 400 million people across the country accessing internet services from their phones.

Jerome Goldberg (JMG-Research)'s insight:

An impressive report... with impressive data!

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Le Chinese tour de luxe: Chinese tourists shun museums and make a beeline for the shops

Le Chinese tour de luxe: Chinese tourists shun museums and make a beeline for the shops | Travel Retail | Scoop.it

Europe will be among the top destinations for the 94 million mainland Chinese who are expected to travel abroad by 2015, according to McKinsey & Co. Their tour-group itineraries are showing day-long trips to luxury outlets - squeezing short visits to the Eiffel Tower and Louvre museum in between.

By turning their holidays into lengthy shopping excursions, the Chinese are propping up European sales and aiding the outlook for brands from Prada to Gucci, even as the euro zone faces a second year of economic contraction. Close to a third of Chinese luxury buyers will shop in Europe in 2013, McKinsey estimates, up from a fifth last year.

Helping drive the overseas purchases are China's import taxes on luxury items and added rebates on European taxes available to non-residents. The cost of 20 luxury items in China, including bags and watches, was 72 per cent higher than in France and 45 per cent higher than in Hong Kong, according to a 2011 survey by the Ministry of Commerce. Chinese from richer cities are also picking Europe and the US over nearby Hong Kong as they seek out new experiences, according to UBS Securities.

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New Beijing airport cleared for takeoff

New Beijing airport cleared for takeoff | Travel Retail | Scoop.it

Approval of the airport, to be located in the south of the capital, was announced on Sunday.

Beijing Capital International Airport has been ranked as the world's second-busiest airport for three consecutive years.

It handled 81.8 million passenger trips last year, a 4.2 percent increase from the previous year, second only to Atlanta's Hartsfield-Jackson International Airport in the United States.

Shanghai's two airports handled more than 78 million passenger trips in 2012.

Large-scale construction will commence next year, and the airport is scheduled to open before the end of 2018.

The airport will be able to handle 70 million passenger trips annually by 2025.

 

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Everyone wants a Chinese tourist in 2013: How 30+ countries plan to lure them in

Everyone wants a Chinese tourist in 2013: How 30+ countries plan to lure them in | Travel Retail | Scoop.it

A record 1 billion tourists crossed international borders in 2012, and Chinese travelers are becoming a bigger and bigger part of it. Outbound tourists rose from 16.6 million in 2002 to 70.3 million in 2011, and are expected to rise to 82 million this year, up 17 percent. Those numbers are expected to rise to a whopping 200 million by 2020, and the world needs to get ready to absorb that many extra tourists. And especially tourists spending money: UNWTO figures show that year on year, Chinese tourists spent 30 percent more when travelling abroad in 2012 than previous year.

From hotels, airports, malls and retailers hiring Manadarin speaking concierge services, to countries easing visa norms and doing joint marketing agreements with China, everyone wants the hordes of Chinese travelers spending money, especially the recession and debt crisis beset European and North American countries: U.S., UK and Australia are banking on Chinese visitors to shore up their sputtering economies.

Neighboring destinations like Hong Kong, Macau, Taiwan, Korea, Japan, Singpore, already very popular with Chinese, are re-architecting their tourism policies wholesale to accomodate these big numbers. Even countries like Gambia, Kazakhstan and Pakistan, not on any mainstream tourism map, are stepping up their marketing efforts to lure the mainland travelers.

If you’re in travel anywhere in the world and don’t have an evolved and nuanced China strategy, you aren’t a serious player in 2013.

What follows is a list of 32 countries that are actively strategizing and employing methods to increase Chinese visitor arrivals in 2013 to build a more lucrative tourism market.

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Five New Trends of Chinese Consumers

Five New Trends of Chinese Consumers | Travel Retail | Scoop.it

Chinese consumers have always been a mystery to many Western companies. Little is known about their spending behavior and buying habits. As they come of age, certain characteristics are starting to emerge. Here are five new trends of Chinese consumers:

   1/ Value Seekers

   2/ Sophisticated High Earners

   3/ Loyal Brand Enjoyers

   4/ Pragmatic Masses

   5/ Self-indulging Youths

 

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Chiara Kirschner (EXNOVO)'s comment, January 8, 2013 3:47 PM
Almost the same here ;) they aren't that mysterious anymore...
Jerome Goldberg (JMG-Research)'s comment, January 8, 2013 3:57 PM
A few more weeks before our 'Chinese PAX Focus' research available... Can't wait!
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At Disney Parks, a Bracelet Meant to Build Loyalty (and Sales)

At Disney Parks, a Bracelet Meant to Build Loyalty (and Sales) | Travel Retail | Scoop.it

 

Disney’s coming electronic bracelets will allow its theme park visitors to pay for things as well as guide them to attractions, but the company will gain access to valuable information on its customers.

Disney in the coming months plans to begin introducing a vacation management system called MyMagic+ that will drastically change the way Disney World visitors — some 30 million people a year — do just about everything.

Visitors would wear rubber bracelets encoded with credit card information, snapping up corn dogs and Mickey Mouse ears with a tap of the wrist. Smartphone alerts would signal when it is time to ride Space Mountainwithout standing in line.

If visitors fully use MyMagic+, databases will be watching, allowing Disney to refine its offerings and customize its marketing messages.

 

Jerome Goldberg (JMG-Research)'s insight:

Anytime soon something similar at airports for Frequent Travellers?

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Euclid launches Google Analytics style measurement for brick and mortar stores via WiFi

Euclid launches Google Analytics style measurement for brick and mortar stores via WiFi | Travel Retail | Scoop.it

Analytics provider Euclid is launching no-hardware solution Euclid Zero for brick and mortar shops to monitor customer behaviour and make better decisions about things like window displays and store layout. The new service allows retailers, shopping centres and venues to measure behaviour inside establishments using the existing wireless infrastructure.

 

Euclid is providing a solution that has long been a problem for real-world businesses. Euclid tells retailers things like how frequently people visit their stores, how many people come in for five minutes and leave because the lines are too long...

Jerome Goldberg (JMG-Research)'s insight:

Anytime soon used by Airport Landlords or Operators?

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What Travelers Can Expect in 2013

What Travelers Can Expect in 2013 | Travel Retail | Scoop.it

When you arrive at the airport and board your flights next year, you'll likely see more Wi-Fi, more seats with extra legroom, more lie-flat beds, a more speedy security process and, of course, more fees.

 

Also coming in 2013 are more new aircraft and major airport overhauls, as most airlines are now making profits and raising their capital spending. United Airlines, for example, says it will spruce up neglected airport facilities, such as Washington Dulles International, and add new seats and bigger overhead storage bins to aircraft. New procedures aimed at speeding up boarding are in the works at United, too.

 

 

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Shanghai City to be 2nd Chinese Duty-Free region

Shanghai is to become the second region on the mainland to allow duty-free shopping for individuals traveling domestically, part of the city's efforts to become an international trade center, according to a guideline that takes effect on January 1.

Shanghai currently has duty-free shops at airports and one in Jing'an District that allows individuals to buy duty-free products within 6 months of their last return from overseas.
The proposed new duty-free shops will extend tax benefits to travelers without the need to leave the country.

 

 

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This is How Luxury Brands Do Awesome Social Media Marketing in China in 2012

This is How Luxury Brands Do Awesome Social Media Marketing in China in 2012 | Travel Retail | Scoop.it
China’s online market is vast and growing at an insane rate – Chinese e-commerce sales are projected to triple from now to 2015 – which makes it a draw for all luxury brands. But it’s also so very different from western markets that it demands a whole new approach. That’s where the annual Digital IQ Index comes in, a detailed report by the L2 Think Tank that grades brands on their carefully crafted approach to social marketing and web presences for Chinese consumers.

Last year this Digital IQ report ranked three global companies as having “genius”-level marketing chops: Audi, Burberry, and BMW. This time around, four luxury brands get this accolade, led by cosmetics firm Estée Lauder.
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Luxury without borders: The 2012 Chinese luxury consumer survey

Glowing with optimism about their futures, Chinese consumers have leapt into first place among the world’s spenders on luxury goods.

A rapidly growing share of Chinese luxury shoppers are doing their purchasing abroad where good are often less expensive. This raises the danger that a brand may lose consumers’ trust if its stores or products fail to present a consistent image in both China and elsewhere around the world.

Chinese consumers’ tastes in luxury products are maturing with surprising speed. Shoppers with just a few years’ experience as buyers of such products increasingly prefer low-key and understated goods to ones that are emblazoned with popular logos. Yet the market is splintering, because the fast-growing numbers of new entrants still favor widely-recognizable brands that show off their status. As tempting as it may be for firms to try satisfying all kinds of consumers, doing so risks diluting their brands’ cachet.

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Instant Gratification: China Luxury Buyers Getting More Impulsive

Instant Gratification: China Luxury Buyers Getting More Impulsive | Travel Retail | Scoop.it
China’s upscale shoppers are increasingly impulsive. When asked how long they deliberated buying luxury bags, purses or wallets this year, 37% said less than a single day, up from 24% in 2010. For luxury watch buyers, 19% bought on impulse, pondering their purchases in less than a day, compared to 11% two years earlier.
Chinese travelers, while accounting for nearly half of luxury items bought overseas, plan their shopping sprees, with only 15% spending spontaneously. Nearly 40% of shoppers on the home front are buying spur-of-the-moment indulgences...
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Beijing street to be duty-free haven

Beijing street to be duty-free haven | Travel Retail | Scoop.it
Beijing is considering making a city neighborhood often called "Russia Town" its first downtown duty-free shopping area, following the announcement last week of a 72-hour visa exemption policy for foreign tourists from Jan 1.

The city authorities have revealed plans are afoot to turn Yabao Road - a retail hub that attracts many foreign traders, especially Russians - into a pilot area for outlets offering tax refunds and duty-free shopping.

The city authority signed a strategic cooperation letter with China Duty Free Group in May during the China Beijing International Fair for Trade in Services, which mapped out joint plans to set up duty-free shops in the capital's CBD area.
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Air rage: Chinese screaming mad over delays

Air rage: Chinese screaming mad over delays | Travel Retail | Scoop.it
Airline crews and ground staff are assaulted, passengers storm a runway, and a person yanks open an emergency exit door on a plane.

In China, angry passengers are resorting to extreme measures to protest delays as the country's restricted air corridors are becoming clogged with millions of new fliers each year -- a fact attributed to the fast rise of the middle class and cheap flights.

There have been dozens of incidents involving irate travelers on both domestic and international flights this year, as airlines struggle to stick to their schedules.
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Chiara Kirschner (EXNOVO)'s comment, December 12, 2012 12:07 AM
scaring...;-)
Curated by Jerome Goldberg (JMG-Research)
Founder of JMG-Research. Consulting & Competitive Intelligence in Duty Free / Travel Retail, Global Shopper, Consumer & Passenger Behaviors.