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A Comprehensive Exploration of China's Online Ecosystem

A Comprehensive Exploration of China's Online Ecosystem | Travel Retail | Scoop.it

We Are Social brings together all the latest stats on China's Social, Digital and Mobile media, offering in-depth perspective on the ways in which the world's largest population uses online services.

 

A full flavour of online behaviour and trends across China, so alongside the usual Social, Internet and Mobile stats, you’ll also find some amazing data on e-Commerce, m-Commerce and Location-Based Services.

 

Here are the headlines:

- China has 564 million internet users, and the country’s online population continues to grow at a rate of more than 4 million new users every month;

- There are at least 597 million active Social Media users in China, with Tencent’s QZone continuing to lead, both in terms of registered and active users;

- More than 1.1 billion mobile subscriptions have been activated in China, and China’s citizens activate 4 new subscriptions every second, driving growth of 10 million new subscriptions every month;

- Mobile internet continues to dominate in China, with more than 400 million people across the country accessing internet services from their phones.

Jerome Goldberg (JMG-Research)'s insight:

An impressive report... with impressive data!

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Travel Retail
About Travel Retail, Duty Free, International Tourism & Passenger Shopping Behavior, new technology, etc. A selection of interesting news, brought to you by JMG-Research (More about us here: http://www.JMG-Research.com)...
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Couch before Coach: IKEA Lures Sleepers With Showroom in Beijing Airport

Couch before Coach: IKEA Lures Sleepers With Showroom in Beijing Airport | Travel Retail | Scoop.it
Chinese shoppers have long enjoyed sleeping in IKEA’s stores. So the Swedish furniture giant is giving them a new place to rest their heads: Terminal Three, Beijing International Airport.


IKEA launched a sleeping zone with two bedrooms, two living rooms and a children’s room in the Chinese capital’s main airport, enabling weary travelers to catch a few z’s between connections or while waiting out one of the country’s infamous flight delays.

Jerome Goldberg (JMG-Research)'s insight:

Clever offer from IKEA in China...

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Shazam coming to 200 shopping malls

Shazam coming to 200 shopping malls | Travel Retail | Scoop.it

The Shazam mobile app will bring shoppers and advertisers even closer together at ground zero for the retail experience, the shopping mall, via digital signage.


The music-recognition app and Adspace Networks Inc. announced a partnership to bring Shazamable advertisements to more than 200 shopping malls in the US. The partnership will enable Adspace Networks to enhance video campaigns with a fully customizable second-screen content experience through the Shazam app, changing the way users interact with the retail environment,


Shoppers will now be able to Shazam advertisements for more information and engagement, allowing for exclusive offers and added content. Shazam's ultrasonic watermark technology will be available on both the network's floor-mounted and aerial screens, within a range of up to 40 feet.


The inaudible-to-human-ears Shazam ultrasonic signal is active whether a commercial is airing or not, so the mobile experience is always available to a mall shopper.


For retailers, a coupon can be delivered immediately. Shazam can even execute purchases.

Jerome Goldberg (JMG-Research)'s insight:

Shazam the way you speak with the shoppers! Should be interesting for operators & brands to try that in airports (but free WiFi needed to be really effective).

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Mark Muller's curator insight, November 27, 6:28 PM

I think this technology can definitely replace Q-codes. You don;t need to point your phone camera...just activate "Shazam" to listen.

Alicia Popescu's curator insight, December 9, 4:51 PM

This is a great way to bridge the gap between advertisement and buying behavior. In terms of music in advertisements, consumers would be able to Shazam the ad, find out more about the product, but also learn about the artist featured in the ad. They may download the song and keep listening to it, simultaneously building brand equity for the product. 

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Apple Pay now at Sephora West Coast And Manhattan Locations

Apple Pay now at Sephora West Coast And Manhattan Locations | Travel Retail | Scoop.it

Sephora has announced the adoption of Apple Pay for all Bay Area stores, starting today. It will also be in the Lexington store in Manhattan.


Over 70 percent of Sephora’s in-store customers are also iPhone owners, according to internal company research.


Sephora plans to test the market in the two major tech metropolises, but says it will roll out Apple Pay in stores nationwide in the very near future.

Jerome Goldberg (JMG-Research)'s insight:

Will DFS follow soon? Other operators in 2015 when Apple Pay will be launched outside of the USA?

Any technology making the purchasing process easier for the consumer is welcome...

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Dreaming 2074 with the Comité Colbert

Dreaming 2074 with the Comité Colbert | Travel Retail | Scoop.it

Created in 1954, the Comité Colbert is celebrating its 60th anniversary in 2014.

For this occasion, its members—78 firms from the French luxury sector and 14 cultural institutions, which have joined together through common values—wanted to follow the paths taken by their visionary creators with an incursion into 2074.


Confident in the power of the imagination to model reality, the Comité Colbert has chosen to dream 2074. Thus, throughout 2013, it conducted The Utopia Factory through which each firm first expressed its dream in the form of a short text, an image and five words.


This material, both rich and inventive, was then shaped through ten workshops giving rise to a collective utopia incarnating the overall vision of French luxury.

Jerome Goldberg (JMG-Research)'s insight:

A nice journey to a possible future of Luxury 60 years from now.

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Chinese Fashionistas' Favorite Luxury Brands in 4 Chinese Cities

Chinese Fashionistas' Favorite Luxury Brands in 4 Chinese Cities | Travel Retail | Scoop.it

The most popular luxury brands vary from cities to cities in China.


For example, in sophisticated luxury markets like Shanghai or Beijing, consumers have been exploring commonly known and lesser known brands over the past 5-6 years. However, this will not be the case in some entry level luxury markets like Xi'an.


This infographic made by Smithstreet China is illustrating Chinese fashionistas' favorite luxury brands in different cities in China, based on interview results of 300 luxury consumers throughout China .

Jerome Goldberg (JMG-Research)'s insight:

Interesting to see a kinda "First-in First-out" pattern, from one market to another...

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The Future of Travel 2024

The Future of Travel 2024 | Travel Retail | Scoop.it

Skyscanner's report on the Future of Travel #FutureofTravel

Part 1 "Planning & Booking" and Part 2 "Travel Journeys" are already available, Part 3 "Destinations & Hotels" and the Conclusion should be soon...

Jerome Goldberg (JMG-Research)'s insight:

Not ground-breaking, but an interesting extrapolation from today's emerging technologies or services, including at Airports and during the flights...

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More Airports Adopt Free Wi-Fi

More Airports Adopt Free Wi-Fi | Travel Retail | Scoop.it

Of the nation’s 30 busiest airports, 12 offer all-free Internet, up from nine in 2007, according to Boingo Wireless, a leading provider of airport wireless services. A dozen others opt for a tiered plan, with some free access. The shift is also playing out at smaller locations, where the financial and operational challenges are less daunting.


The roll call of free arrangements — entirely at some airports, in combination with premium-paid levels at others — is growing, both domestically and abroad. As airlines tack on fees for ever-fading courtesies, from checked baggage to advance seat selection, airports are headed in the opposite philosophical direction when it comes to Wi-Fi.


For much of society, free Wi-Fi has evolved into a something of a right, and the trend at airports is to treat it as an amenity no different from water fountains, trams and Muzak.


Jerome Goldberg (JMG-Research)'s insight:

A new basic need among passengers... and a possible access to location-based services and information, when retailers will wake-up...


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UnionPay International gives special discount in Duty Free Shops across 60 Major International Airports

UnionPay International gives special discount in Duty Free Shops across 60 Major International Airports | Travel Retail | Scoop.it

From April 1 to June 30, 2014, UnionPay cardholders, when shopping in Duty Free shops with their card in UnionPay partner airports, will be provided with an extended discount of 5-10%, in addition to the standard waive of the currency conversion fee equivalent to 1-2% of the total transaction value.


The airports selected to participate are those with the highest international passenger flows, such as Hong Kong International Airport, Seoul Incheon Airport and Singapore Changi Airport. The program will also cover popular tourist destinations including Taiwan, Japan, Southeast Asia, Europe, North America, Australia, New Zealand and the Middle East.


While offering discount offers and other preferential services to their customers, the retail duty free shops will also be committed to raising the quality of their services, improving POS system functionality, and making more UnionPay information readily available in-store to UnionPay cardholders in order to meet their varying needs.

Jerome Goldberg (JMG-Research)'s insight:

Offering Chinese PAX a better shopping experience and a better price... What else?

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Travel Retail: from ‘Country Managers’ to ‘Nationality Managers’?

Travel Retail: from ‘Country Managers’ to ‘Nationality Managers’? | Travel Retail | Scoop.it

Some views on the opportunities for luxury and premium brands to reach their consumers in this inspiring, upscale environment, as well as discussing which markets were the most promising...

Jerome Goldberg (JMG-Research)'s insight:

Aiming the Global Shopper, wherever he buys, when will we see a structural change among the brands, with ‘Nationality Managers’ instead of ‘Country Managers’?

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Geek Girl Travel's curator insight, April 8, 10:20 AM

Which markets are the best for retail travel changes?

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Want to sell luxury handbags to Chinese tourists? Open more stores in Paris

Want to sell luxury handbags to Chinese tourists? Open more stores in Paris | Travel Retail | Scoop.it

The average Chinese traveler spent 48,000 yuan ($8,000) in France last year, up nearly 11% from 2012. That compares with a 3% overall decline in Chinese tourists’ per-capita spending. Driving that increase is a Chinese love of luxury. The average tourist spent 23,800 yuan ($3,923) in French stores last year—a 20% increase on 2012.


The nearly $4,000 Chinese tourists are dropping in French stores is 45% more than in the UK.


Brands such as LV have become almost too ubiquitous, meaning that shoppers, especially those heading overseas and looking to make a prestige purchase, are opting for alternatives.

Jerome Goldberg (JMG-Research)'s insight:

Good to know for the French retailers, both downtown and at the airport, when you also know that Chinese were the 5th nationality for Paris/Ile-de-France visitors in 2013, after Brits, Americans, Germans and Italians. They are now the first Asian group with 881,000 hotel nights (+52.6%), before the Japanese...

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Comment les aéroports deviennent des supermarchés du luxe

Comment les aéroports deviennent des supermarchés du luxe | Travel Retail | Scoop.it

En infographie, ces aéroports qui deviennent des zones commerciales orientant les passagers vers leurs boutiques haut de gamme...

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Pop-up airport shops for more sense of place

Pop-up airport shops for more sense of place | Travel Retail | Scoop.it

They've worked well in malls and on upscale shopping streets. Now pop-up retail shops and restaurants are becoming more common in airports.


For London's Heathrow Airport, pop-ups offer the ability to provide "seasonality and variety to passengers and the opportunity to test new concepts and brands," said Hazel Catterall, Heathrow's head of fashion.


In addition to frozen yogurt in the summer, artisan chocolate at Easter, flip-flops and sandals during the summer and specialty gifts in the spring, "we introduce relevant popups to match the travel theme such as 'BBC Doctor Who' products during the program anniversary to coincide with the summer holidays," said Iona Harper, Heathrow's experience delivery manager.


Copenhagen Airport has hosted pop-up restaurants, where top Danish chefs took turns serving special tasting menus from an open kitchen. And every few months a different company creates a pop-up in the "Brand Box" in the airport's main tax-free shop. Right now outdoor clothing and gear company, Yeti, is in the CPH brand box with a special fitting room offering customers a place to try on down jackets at icy cold winter temperatures.


Jerome Goldberg (JMG-Research)'s insight:

A very interesting way to catch back the bored shoppers... More sense of place please...

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The Chinese, shoppers without frontiers...

The Chinese, shoppers without frontiers... | Travel Retail | Scoop.it

Purveyors of European luxury brands, anticipating the arrival of this important clientele, stand ready to embrace it, whether by offering guided tours, in Mandarin, of flagship showrooms; providing backstage access to couture runway shows; or engaging in a variety of other flourishes tailored for the Chinese tourist-shopper.


In catering to the Chinese shopper, some European makers of luxury goods seek to leverage their brands’ heritage and savoir-faire by conducting tours of their landmark European stores — or even setting up museums in them, as Vuitton has done with its “Espace Culturel” on the Champs-Élysées in Paris. Others organize invitation-only demonstrations of the craftsmanship that goes into the products, which companies and analysts say holds a particular appeal for Chinese visitors.


A Chinese tourist who returns home with a memorable experience to share can be a powerful ambassador for a brand.


We are dealing with a demographic, not a geography, so we need to think in nongeographic terms. Some brands have 150 store locations in China alone, but their cash registers are in Europe and the United States.


Chinese consumers’ embrace of the Internet and social media platforms like Sina Weibo has also increased access to information about luxury goods abroad, allowing them to comparison shop before they even board a plane. Applications like Weixin let people share their foreign shopping experiences in real time, check prices and send photos as they weigh their purchases — or even take orders on behalf of friends back home.

Armed with these digital tools, a growing number of Chinese travelers, particularly younger ones, are forgoing the classic group tours and venturing abroad independently. That trend, with the ban on commission-subsidized tours, is driving more tourists to explore beyond the big European flagship stores in the fanciest districts.


Jerome Goldberg (JMG-Research)'s insight:

Forget geography and focus on the Global Shopper based on their nationality, wherever he shops...

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simonetta marvaldi's curator insight, February 8, 6:36 AM

"A Chinese tourist who returns home with a memorable experience to share can be a powerful ambassador for a brand, said Philip Guarino, co-founder of the consulting firm Emerging Market Luxury Advisors.

“You are dealing with a demographic, not a geography, so you need to think in nongeographic terms,” Mr. Guarino said. “Some brands have 150 store locations in China alone,” he said. “But their cash registers are in Europe and the United States.”

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The Indian Traveller 2014

The Indian Traveller 2014 | Travel Retail | Scoop.it

An interesting Infographic released by eRevMax: 'The Indian Traveller 2014' highlighting the new age Indian travelers.


15 million Indians are planning for international travel, with Singapore and Dubai as favorite destinations.


The increase in disposable income along with a stable economy, easy access to credit and exposure to media have influenced Middle Class India’s mindset and choices. Indians are now more aspirational and confident - exploring new destinations and spending more on vacations. The outbound travellers are high spenders with average spending per trip crossing $1700.


The current size of Indian affluent middle class, 300 million, equals the size of the US population!

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BA engages 350,000 fans on WeChat for CNY

BA engages 350,000 fans on WeChat for CNY | Travel Retail | Scoop.it

Targeting BA’s 350,000-plus existing Sina Weibo followers and users on its newly launched WeChat account, the festive campaign is a social networking app featuring shared streaming content feeds and location-based social plug-ins to chat with other users, including brands.


Celebrating the new year, the airline will deliver 2014 custom-made red envelopes to the doorsteps of the first 2014 followers of its official WeChat account @英国航空(BritishAirwaysChina).

Inside each red envelope was a new year greeting from BA regional CEO Tracy Dedman and promotional coupon worth 300 RMB (US$50). Three randomly selected followers also won roundtrip BA tickets for travel between China and London in their gold-colored red envelopes.

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See where Chinese travelers are heading to, coming from, and which routes are most popular during Chinese New Year

See where Chinese travelers are heading to, coming from, and which routes are most popular during Chinese New Year | Travel Retail | Scoop.it

Baidu has launched a heat map of where Chinese travelers are heading to, coming from, and which routes are most popular during Chinese New Year, the country’s largest national holiday.


The largest annual mammalian migration on Earth: during the 40-day holiday period – which is called Spring Festival in Chinese - 3.6 billion passenger trips will be made across all modes of transportation!

Jerome Goldberg (JMG-Research)'s insight:

Amazing, and as always with China, impressive figures...

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International tourism ended 2013 with 1,087 million arrivals, up by 52 million

International tourism ended 2013 with 1,087 million arrivals, up by 52 million | Travel Retail | Scoop.it

International tourist arrivals grew by 5% in 2013, reaching a record 1,087 million arrivals, according to the latest UNWTO World Tourism Barometer.


Despite global economic challenges, international tourism results were well above expectations, with an additional 52 million international tourists travelling the world in 2013.


Demand for international tourism was strongest for destinations in Asia and the Pacific (+6%), Africa (+6%) and Europe (+5%). The leading sub-regions were South-East Asia (+10%), Central and Eastern Europe (+7%), Southern and Mediterranean Europe (+6%) and North Africa (+6%).


For 2014, UNWTO forecasts 4% to 4.5% growth. 2014 regional prospects are strongest for Asia and the Pacific (+5% to +6%) and Africa (+4% to +6%), followed by Europe and the Americas (both +3% to +4%). In the Middle East (0% to +5%) prospects are positive yet volatile.

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At 97m and growing, China has most outbound tourists

At 97m and growing, China has most outbound tourists | Travel Retail | Scoop.it

97 million Chinese traveled abroad in 2013, beating the 2012 mark by roughly 14 million, according to the China National Tourism Administration. The number is expected to surpass 100 million in 2014.

 

Most Chinese tourists traveled to Asian and European countries, the report said, accounting for 75 percent of overseas tourists in those countries.

 

Song Rui, director of the center, said the 2013 figures for overseas spending have yet to be released, but there will "definitely" be a new record by Chinese tourists. "Chinese tourists spend so much abroad that some foreigners are calling us the 'walking wallets', " Song said, who added that Chinese travelers who purchased luxury products during the 2012 London Olympics led Britons to coin the term "Peking Pound" for Chinese spending power.

 

Tourism within China has also grown over the past year. The country hosted 3.2 billion tourists in 2013, according to the Tourist Research Center report, beating 2012's mark by 300 million.

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The wandering customer

The wandering customer | Travel Retail | Scoop.it
Luxury brands are stepping up the battle for traveling shoppers with more outlets at airports and on cruise ships, tapping into one of the fastest growing sections of the market that looks set to keep booming thanks to soaring numbers of Asian tourists.
Jerome Goldberg (JMG-Research)'s insight:

An interesting article to start 2014.

However, DFS Galleria is not really a 'new retail concept'...

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iBeacons arrive to 200 grocery stores, including Safeway and Giant Eagle

iBeacons arrive to 200 grocery stores, including Safeway and Giant Eagle | Travel Retail | Scoop.it

The advantages of iBeacons are many, here are just a few:

 

Firstly, the technology has been conceived to enable precise micro-positioning inside buildings, retail stores and shopping walls where power-hungry GPS is either unavailable or too inaccurate. This is a feat of Bluetooth 4.0, which can locate target devices within just a few feet.

 

Secondly, because tiny iBeacon transmitters use low-power Bluetooth 4.0 technology, they consume very little power and can typically last anywhere between a couple weeks to a few months between charges.

This power efficiency is Godsent on mobile devices: an iBeacon actually wakes up your iPhone and iPad’s Bluetooth versus the previous-generation Bluetooth networking that would constantly maintain connection and therefore would add up quickly to the overall battery drain.

 

And thirdly, iBeacons won’t spam people’s devices with notification alerts unless they have an app installed which can interpret and show merchants’ offers on the Lock screen, so it’s completely user customizable and optional.

 

Simply put, it’s in-store location-based marketing done right.

 

Jerome Goldberg (JMG-Research)'s insight:

How long before someone starts using iBeacons in Travel Retail?

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iBeacons Used To Deliver Location-Based Access To iOS Newsstand Publications

iBeacons Used To Deliver Location-Based Access To iOS Newsstand Publications | Travel Retail | Scoop.it

iBeacon, Apple’s hyperlocal trigger tech in iOS 7, is an innovation that holds a lot of promise, and that will probably continue to make waves in the retail industry for a long time to come. One London-based company is using it in a slightly more novel way, employing them to help sell subscriptions to digital magazines.

 

The tech is very handy in a number of scenarios, as in a coffee shop for instance, where the establishment could subscribe and enable access to full magazines to patrons who come in. It’s made even more convenient with the addition of iBeacons on iOS, as the whole digital handshake can happen automatically, providing the user with the best possible and most frictionless experience. Another possible use is in modernizing the doctor’s office, offering up publications in the waiting room that are more useful and more current than five-year old issues of Good Housekeeping.

 

This is a novel, intelligent use of iBeacons, and a perfect example of how we’ve only just begun to see the benefits of this new Apple tech...

Jerome Goldberg (JMG-Research)'s insight:

Yes, iBeacons again... but I'm convinced such technology has a bright future in Airport Shops.

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JMG-Research to focus on passenger behaviour with new Global Shopper Survey

JMG-Research to focus on passenger behaviour with new Global Shopper Survey | Travel Retail | Scoop.it

JMG-Research has launched its fourth Pax Gloss (Global Shopper Survey), which will focus on the behaviour of passengers from 15 countries across Asia Pacific, Europe and the Americas.

The survey will investigate both outbound and inbound trips, at the airports and during the flights, covering the three key groups of international passengers: shop non-visitors, shop visitors and buyers.

 

Added this year are some very interesting new questions, particularly on the reasons to switch brands when buying for yourself, new services, social media or advertising impact...

 

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JMG-Research launches its fourth PAX GLOSS (GLObal Shopper Survey)

JMG-Research launches its fourth PAX GLOSS (GLObal Shopper Survey) | Travel Retail | Scoop.it

JMG-Research is launching its fourth ‘PAX GLOSS’ (Global Shopper Survey), which will focus on passenger behaviour from 15 countries, and investigate both outbound and inbound trips, at airports and during flights.

 

"After the huge 'Chinese Pax Focus' released earlier this year, it was time to refresh our global database of international travellers’ actions and expectations when in a travel retail environment," says Jérôme Goldberg, JMG-Research Managing Director.

 

There are 15 nationalities, from Asia Pacific, Europe and the Americas included in the latest Pax Gloss survey from JMG-Research. The company says it will cover ‘every step of passengers’ moves’, from penetration for each different product category; to transformation rates; reasons to buy; planification; attitude vs duty free price and exclusive products.

Jerome Goldberg (JMG-Research)'s insight:

Feel free to contact me for more information...

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Macy’s testing iBeacon Via Shopkick’s ShopBeacon

Macy’s testing iBeacon Via Shopkick’s ShopBeacon | Travel Retail | Scoop.it

 

Shopkick, the shopping app that lets you flag items you want and then alerts you in store to offers on those products and others you might like, becomes the first company to implement the technology in a retail setting.

 

ShopBeacon, as the new iBeacon transmitter is called, begins trials today in Macy’s in Union Square, San Francisco and Herald Square, NYC, before Shopkick rolls it out to more of its retail partners across the U.S. Those retailers include American Eagle Outfitters, Best Buy, Crate and Barrel, JCPenney, Macy’s, Old Navy, The Sports Authority and Target, among a number of consumer brands that also promote product offers through the app.

 

For retailers, adding in services like this helps them in their bigger aim of making the physical shopping experience more useful, and particularly to lure back those who have shifted to buying online for reasons of choice, convenience and price.

 

Jerome Goldberg (JMG-Research)'s insight:

And here we go... Any operator around?

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iBeacon location technology, to improve service and boost sales, about to enter Apple Stores

iBeacon location technology, to improve service and boost sales, about to enter Apple Stores | Travel Retail | Scoop.it

The technology will serve as a way to both improve the Apple shopping experience, and in-turn, boost product sales.

The technology could be used for locating customers waiting for upcoming Genius Bar appointments, could be used for presenting advertisements or deals relative to nearby products, or even for purchasing products with enhanced security via the Apple Store application.

Another feature in testing is the ability for a customer to be notified of a repair being ready to pickup if they are in or near the Apple Store. The Apple Store app is already capable of knowing if a customer is in an Apple Store, but the iBeacon geofence technology will greatly improve location accuracy.

In addition to the upcoming uses for Apple Stores, sources say that Apple is actively developing a new indoor mapping feature, which will also include public transportation information, could assist users in navigating through stores and buildings.

Jerome Goldberg (JMG-Research)'s insight:

Improving service, boosting sales, presenting ads or deals, assisting the consumers, etc.

Brands & operators should follow closely the development of this new technology...

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Curated by Jerome Goldberg (JMG-Research)
Founder of JMG-Research. Consulting & Competitive Intelligence in Duty Free / Travel Retail, Global Shopper, Consumer & Passenger Behaviors.