Teaching Listening Skills: Is It Time for a Change? | trainingmag.com | Metaglossia: The Translation World | Scoop.it
Effective communication is dependent upon one’s ability to listen openly with ears, eyes, and mind.ARTICLE | THU, 01/03/2013 - 00:00

By Ellen Freed

Listening looks easy, but it's not simple. Every head is a world.

—Cuban Proverb

Effective communication is at the heart of establishing the trust so necessary for developing and maintaining long-term business relationships. Whether you are a manager, professional sales representative, or account executive, it is crucial to continually strengthen your ability to accurately decipher and appropriately handle verbal and non-verbal signals received from a speaker.In particular, listening becomes even more important during those defining moments that may indicate subtle forms of resistance. Handling these moments successfully often can pay off in big dividends.