Travel companies no longer use Twitter just to plug deals and special offers. It’s now one of their main customer-service tools. And it’s your secret weapon for dealing with airlines, hotels, car rental companies, and more.
Why Hotels should avoid having Guest Feedback go viral on Social Media Customers has relied on trusted resources from their Network to make Hotel reservations long before both Internet and Social Media made Guest Feedback more available. The casual leisure traveler maybe shared their experience with ten of their closets friends. While the business traveler…
Mobile and self-service customer support aren’t yet a reality at the great luxury hotels of today. This is in spite of the expectations of today’s customers, and of the dominant customers of the very near future: the uniquely large millennial generation of customers: young people born 1980-2000 who will soon [...]
Earlier in 2014, Tourisme Montreal launched a six-part web series called Montreal Boy, some strings attached, just like you’d watch a television series on your home screen or Netflix. The novel aspect here is that the destination itself, Montreal, plays a second role to the main characters, which are a gay couple. This web series is a part of Montreal’s unique campaigns for the LGBT community, and it contributes to a brand positioning as gay-friendly travel destination.
It could almost be a writing workshop prompt: tell a story, do it in six words, go for the wow effect — and that’s exactly what the Ritz-Carlton wants. Recently, the hotel company launched a campaign inviting social media friends and followers to provide six-word stories about their Ritz-Carlton experiences with the hashtag #RCMemories.
The company calls these stories “Six Word Wows,” and the campaign, if one were to believe the corporate website’s press release tagline, is “Paying Homage To Classic Ernest Hemingway Line.” “Which classic Hemingway line?” we might ask. “If people bring so much courage to this world the world has to kill them to break them, so of course it kills them”?
No, Ritz-Carlton is referring to the probably apocryphal anecdote that when bet he couldn’t write a story in six words, Hemingway replied, “For sale: baby shoes, never worn.”....
One gets the impression that with some careful scheduling of their social media activity, a savvy social media user could stay in hotels for the rest of their lives and never have to pay -- provided they don’t mind turning over their social feeds to posts about hospitality providers. In recent weeks even more hospitality chains have jumped on the social media rewards bandwagon, offering customers free rooms and assorted perks in return for posting about their experience on social media.