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Valuable insight from Jeannie Walters clearly defining the different areas that will impact the #customer #experience.
The end goal is the last point:
"There will be several times in 2014 when you’ll shake your head in disbelief at how wonderful something is. You’ll post images on social media about the best ones, and rave to friends about the corner store/the customer service rep/the bank who showed you they care."
We are all looking forward to such positive experiences.
Any additional trends you would anticipate?