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Guide de la e-reputation [Tourisme]

Guide de la e-reputation [Tourisme] | Tourism industry & development | Scoop.it

Les avis sur internet ont aujourd’hui une importance capitale dans le choix d’une destination ou d’un établissement. Découvrez les règles et les astuces de la gestion de l’e-réputation.


Via Frédéric DEBAILLEUL
Isabelle Niclot's insight:

gérer son e réputation...individu ou établissement..un must à l'heure actuelle

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Label Tourisme Sud de France's curator insight, April 8, 2014 6:21 AM

Merci à nos amis vendéens pour ce livret sur la e-réputation.

Vincent_Pittard's curator insight, April 8, 2014 7:37 AM

Voilà un guide simple mais très didactique à destination des professionnels du tourisme de la Rochelle.

Il ne faut pas avoir peur de sa réputation en ligne, il faut la comprendre pour la prendre en main.

Tourism industry & development
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Rescooped by Isabelle Niclot from Time to Learn
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16 Things You Didn't Know Your Android Could Do

16 Things You Didn't Know Your Android Could Do | Tourism industry & development | Scoop.it

Never lifting my fingers to type again.


Via Frédéric DEBAILLEUL
Isabelle Niclot's insight:

have a look...

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Rescooped by Isabelle Niclot from New Customer - Passenger Experience
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5 Reasons Brand Strategy & #SocialMedia Should Work Together

5 Reasons Brand Strategy & #SocialMedia Should Work Together | Tourism industry & development | Scoop.it

Via Eric_Determined / Eric Silverstein
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Eric_Determined / Eric Silverstein's curator insight, March 25, 2014 3:00 AM

With everyone focused on leveraging technology, connecting with their customers, you can understand the challenge when every 24hours 2 million blog posts are published.


You need to review your data and offer customized experiences to your targeted audience.


How do you stand out in this noisy environment?

Professional Search Engine Optimization's curator insight, April 13, 2015 11:33 AM

Striving for Triangulation: Social media, search marketing and PR

Rescooped by Isabelle Niclot from New Customer - Passenger Experience
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14 Reasons To Do Social Customer Service [Infographic] | News | eZanga.com

14 Reasons To Do Social Customer Service [Infographic] | News | eZanga.com | Tourism industry & development | Scoop.it
14 statistics that will have you rethinking your decision to ignore social media as a customer service channel, plus tips for doing it right.

Via Eric_Determined / Eric Silverstein
Isabelle Niclot's insight:

It's time to do it if not done before

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Eric_Determined / Eric Silverstein's curator insight, September 16, 2013 6:27 PM

Valuable stats that highlight where there are opportunities for your business to capitalize.

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What Makes a 21st Century Leader?

What Makes a 21st Century Leader? | Tourism industry & development | Scoop.it
There are more than 10,000 books in Amazon on the topic of leadership.  I've read many of them. But even leadership development experts can't possibly read them all.

 

So this article gives you the result of a research at 700 top leaders in companies and what they think are the 21st century Leadership Competencies.

 

Isabelle Niclot's insight:

simple, easy, straight...

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Don Martin's curator insight, June 7, 2013 8:59 AM

Good stuff !!

Don Martin's curator insight, July 12, 2013 9:26 AM

Great insite into what really makes a difference in today's Leaders.

Dr. Keith Ingram's curator insight, August 12, 2013 10:46 AM

Reading about Leadership is important but "doing" it is better.

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How to write a speech - Ginger Public Speaking

How to write a speech - Ginger Public Speaking | Tourism industry & development | Scoop.it
Writing a speech is easier than you think using the five steps of speech writing. Best-selling author Sarah Lloyd-Hughes shares her wisdom on speech writing.
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Heather Daugherty's curator insight, April 18, 2013 3:51 PM

Speech writing made simple.

Margje Van Der Lei's curator insight, October 10, 2013 6:02 PM

Normally I speak from my heart, and trust that the words that comming that is needed to say for the people who are in the room.

Every lecture is different, and maybe a speech is different too. Great tips here.

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Guide de la e-reputation [Tourisme]

Guide de la e-reputation [Tourisme] | Tourism industry & development | Scoop.it

Les avis sur internet ont aujourd’hui une importance capitale dans le choix d’une destination ou d’un établissement. Découvrez les règles et les astuces de la gestion de l’e-réputation.


Via Frédéric DEBAILLEUL
Isabelle Niclot's insight:

gérer son e réputation...individu ou établissement..un must à l'heure actuelle

more...
Label Tourisme Sud de France's curator insight, April 8, 2014 6:21 AM

Merci à nos amis vendéens pour ce livret sur la e-réputation.

Vincent_Pittard's curator insight, April 8, 2014 7:37 AM

Voilà un guide simple mais très didactique à destination des professionnels du tourisme de la Rochelle.

Il ne faut pas avoir peur de sa réputation en ligne, il faut la comprendre pour la prendre en main.

Rescooped by Isabelle Niclot from New Customer - Passenger Experience
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What is Great Customer Experience? - Business 2 Community

What is Great Customer Experience? - Business 2 Community | Tourism industry & development | Scoop.it

Via Eric_Determined / Eric Silverstein
Isabelle Niclot's insight:

Marketing is the promise, service is the delivery.... isnt' it ?

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Eric_Determined / Eric Silverstein's curator insight, September 6, 2013 3:52 PM

After identifying your Customer Journey Map, it's important to offer engagement and solutions at every touchpoint.

 

It's not only elements which your customer can see, your entire organization needs to be part of the engagement and solutions.

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Toastmasters International - 10 Biggest Public Speaking Mistakes

Toastmasters International - 10 Biggest Public Speaking Mistakes | Tourism industry & development | Scoop.it

Top executives often fall flat on their faces as speakers. How come intelligent, business-savvy people end up boring their audiences? They fail to recognize that public speaking is an acquired skill that improves with practice and honest feedback.

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The Bid Coach's curator insight, May 29, 2013 6:06 AM

Where Toastmaster go so do we as professional business presenters. We should be aware of the same "opportunities" to mistakes!

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Overcoming the Fear of Public Speaking | Quality Life Resources

Overcoming the Fear of Public Speaking | Quality Life Resources | Tourism industry & development | Scoop.it
Tips on how to combat the fear of public speaking and prepare a successful public speech using mind mapping techniques.
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Ventes sur internet : la croissance se maintient dans un contexte économique difficile - FEVAD

Ventes sur internet : la croissance se maintient dans un contexte économique difficile - FEVAD | Tourism industry & development | Scoop.it

e-tourisme progresse de 9 % au premier semestre 2012.


Via Philippe Fabry, Jean-Claude Morand
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