Combating VUCA
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Design Thinking for Knowledge Management!

Design Thinking for Knowledge Management! | Combating VUCA | Scoop.it

by Naguib:

"Design thinking is a process of integrative thinking, a process rooted in the ability to examine and exploit opposing ideas and constraints to create solutions"- Tim Brown, IDEO.

According to Brown, designthinking has 3 main attributes: it is

1.  human centered

2.  collaborative and participatory; and

3.  driven by experimentation

The process begins with a single query: “What is the question that we are trying to answer?”


Via Karen du Toit
Theron Kelso's insight:

Similar to The Learn Startup question, "What do we want to learn?" Next is defining measures - "How will we know if we are successful?" A question that we should all ask in KM.

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Karen du Toit's curator insight, December 19, 2013 3:47 AM

Process for KM!

Julie Ekner Koch's curator insight, February 3, 4:42 AM

I love the idea of working like a designer with knowledge and learning processes...get inspired.

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Theory of Constraints 3 Bottle Demo to improve Flow - YouTube

Theory of Constraints 3 Bottle Demo to improve Flow - YouTube | Combating VUCA | Scoop.it
This demonstration, by Arrie van Niekerk, one of the leading TOC Experts, shows the strategies for dramatically improving flow using Theory of Constraints, u...
Theron Kelso's insight:

A great physcal demonstration of flow. not only do you need to address the process of flow, by also the people aspects of your business. 

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Tim Stanley, SVP of Cloud Strategy, Salesforce.com, Instigating Innovation - YouTube

http://www.avatier.com/news/press-releases/2012-09-13/ Tim Stanley, SVP of Cloud Strategy, Salesforce.com, speaks at Avatier Corporation's inaugural 2012 Cus...
Theron Kelso's insight:

this is a fantastic example of providing your CAB members value - Without flogging your products.

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The Benefits of Pursuing Collaborative Innovation with Your Customer Advisory Board | Innovation Management

The Benefits of Pursuing Collaborative Innovation with Your Customer Advisory Board | Innovation Management | Combating VUCA | Scoop.it
Many organizations have committed to developing deeper intimacy with their most important clients by establishing customer advisory boards.
Theron Kelso's insight:

Love the concept of adding layers: Physical vs. Virtual members.  

 

I wonder how the concept of "bright spots" fit into this. How can you use your CAB to show off the members and have them lead others?

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Answer Customer Needs by Building a Customer Advisory Board

Answer Customer Needs by Building a Customer Advisory Board | Combating VUCA | Scoop.it
At Moz, we love feedback. One of our biggest contributors to feedback is our Customer Advisory Board (which we lovingly call CAB). These customers help make us awesome, turning our products and strategies from good to great.
Theron Kelso's insight:

Why do you need a CAB? Ask that question - "Why" - first before you start your Board. 

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Lessons Learned: A real Customer Advisory Board

Lessons Learned: A real Customer Advisory Board | Combating VUCA | Scoop.it
Theron Kelso's insight:

A general discussion of how Eric ran his CAB. Nothing specific.

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The Secret Life of Customer Advisory Boards, Part 2

The Secret Life of Customer Advisory Boards, Part 2 | Combating VUCA | Scoop.it
In our previous post we presented the common definition and traits of an effective CAB. If you have determined that a CAB is right for you these nine...
Theron Kelso's insight:

Found part 2 and 3! Yay.

 

One item that I would add is that you have to make sure that participation in the CAB has a benefit to the member, not just your organization.

 

What will they learn from other memebrs? How will participating make them better?

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The Secret Life of Customer Advisory Boards

The Secret Life of  Customer Advisory Boards | Combating VUCA | Scoop.it
Focus group meetings and customer recognition events provide transitory business value. Today deep dialog and collaboration are the most effective...
Theron Kelso's insight:

the beginning article. Obviously I'm doing something wrong because I can't navigate to the second or third article. 

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The Benefits of a Customer Advisory Board

The Benefits of a Customer Advisory Board | Combating VUCA | Scoop.it
Gathering feedback is crucial to moving a business forward at any stage. But with so many voices sharing their thoughts on your products and services, how do yo
Theron Kelso's insight:

Great thoughts on Customer Advisory Boards. I love the idea of having the CAB perform the role of beta testers since they are probably early adopters and more likely to accetp products with small issues.

 

Loyal influences... great idea!

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Three Sure Fire Ways to Guarantee Customer Advisory Board Success - Customer Program Best Practices | Geehan Group

Three Sure Fire Ways to Guarantee Customer Advisory Board Success - Customer Program Best Practices | Geehan Group | Combating VUCA | Scoop.it
Theron Kelso's insight:

A generally good discussion on CABs. Finding the right people seems to be key. In the past, we've focused on the usual suspects, generally those that were influential in the organization. Lately we've been thinking about looking for early adopters, folks that really want our tools.

 

In addition, we have a propensity to talk at them rather than asking deep questions... and listening. We need to listen better.

 

Follow up? Yeah, we need to do that a lot better, too.

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Making Sense Of Zappos And Holacracy

Making Sense Of Zappos And Holacracy | Combating VUCA | Scoop.it
The problem with holacracy, which is being adopted by Zappos, is not getting rid of managers or hierarchy: it's the absence of the customer.
Theron Kelso's insight:

Fantasict article; but an even better discussion. Take the time to read both!

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Kurt Vonnegut on the Secret of Happiness: An Homage to Joseph Heller’s Wisdom

Kurt Vonnegut on the Secret of Happiness: An Homage to Joseph Heller’s Wisdom | Combating VUCA | Scoop.it
The meaning of life, in a short verse.

"Don’t make stuff because you want to make money -- it will never make you enough money. And don
Theron Kelso's insight:

“Don’t make stuff because you want to make money — it will never make you enough money. And don’t make stuff because you want to get famous — because you will never feel famous enough,” John Green advised aspiring writers. “If you worship money and things … then you will never have enough. Never feel you have enough. It’s the truth,” David Foster Wallace admonished in histimeless commencement address on the meaning of life. But what does it really mean to “have enough?”



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The Power Of Seven Simple Questions | IA

The Power Of Seven Simple Questions | IA | Combating VUCA | Scoop.it
Theron Kelso's insight:

7 Questions, but none of them is Why? Bummer.

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Seth's Blog: The feedback you've been waiting for

Seth's Blog: The feedback you've been waiting for | Combating VUCA | Scoop.it
"You did a great job. This is exactly what I was hoping for. I wouldn't change a thing. You completely nailed it, it's fabulous." Of course, that's not feedback, really. It's applause. Applause is great.
Theron Kelso's insight:

You can't go seeking feedback just anywhere. Some people aren't ready to give you feedback, for what ever reason. They don't trust you, they don't care, what you're asking from them doesn't matter to them.

 

Some people, well, you shouldn't care about some people's feedback. Really. How many people's opinion of you really matter? 300? 3? I have a short list. Maybe 12.

 

But regardless, find people for feedback. Not applause.

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Which Type of Stonemason Are You?

Which Type of Stonemason Are You? | Combating VUCA | Scoop.it
Here's an old story about three different stonemasons from a bygone era. We'll call them Mario, Paladino and Antonio. They each are working on the construction of a new building. Technically they'r...
Theron Kelso's insight:

Am I writing code? Building software? or helping the organization actively manage our projects and be more accountable? Easly. I'm all three, the Why (organizational impact), the how (coding), the what (software). You need all three.

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A busy two days of business and networking herald a successful Customer Advisory Board Meeting | GCB German Convention Bureau

A busy two days of business and networking herald a successful Customer Advisory Board Meeting | GCB German Convention Bureau | Combating VUCA | Scoop.it
| GCB German Convention Bureau
Theron Kelso's insight:

"demand for new knowledge transfer, virtual parts of meetings and greater participation"


Sounds great for the right CAB meeting (even though the author was talking general meetings.

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Customer Advisory Board – Top 10 Takeaways from CAB Conference | Lattice Engines

Customer Advisory Board – Top 10 Takeaways from CAB Conference | Lattice Engines | Combating VUCA | Scoop.it
Customer advisory boards are a great way for companies to build and maintain meaningful relationships with their customers. In this blog, learn 10 best practices to setting up your customer advisory board.
Theron Kelso's insight:

Great hints: target a person, not just a company (function or department for internal CABs). Also brand it, give tee shirts.

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When planning your customer advisory board meeting don't forget to interview your customers

When planning your customer advisory board meeting don't forget to interview your customers | Combating VUCA | Scoop.it
Recently, a company decided to interview a few customers.  They were eager to include direct, candid customer input as part of its CAB preparation process.  They thought they would validate why the...
Theron Kelso's insight:

A good post on listening to members of your CB *before* the first meeting, to set the agenda. Too often our CAB meetings are about informing people, rather than listening to them.

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The Secret Life of Customer Advisory Boards, Part 3

The Secret Life of Customer Advisory Boards, Part 3 | Combating VUCA | Scoop.it
A Customer Advisory Board requires significant time and emotional commitment across your organization. What ongoing activities will nurture fiercely...
Theron Kelso's insight:

he key to CAB longevity is engaging your members in different and deeper ways over time.


Like: beta testing, indistry training, ?

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Dell Customer Advisory Panel Executive Summary

Dell Customer Advisory Panel Executive Summary | Combating VUCA | Scoop.it
Why did Dell invest in flying in 30 people a mix of raving fans and those with less-than-favorable experiences and put us up for 2 nights with great...
Theron Kelso's insight:

Important lesson: Quantitative measures alone don’t reflect the health of a company or an initiative. Great Point

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Don't Think You Have Enough Customers to Warrant a Customer Advisory Board? Think Again! - Customer Program Best Practices | Geehan Group

Theron Kelso's insight:

Holding a CAB meeting for the purpse of connecting your customers to each other? Sound awsome. And then your role is to listen, and help the conversatino continue after the meeting.

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Customer Advisory Board Certification Program Recap

Customer Advisory Board Certification Program Recap | Combating VUCA | Scoop.it
The industry’s first CAB (Customer Advisory Board) Manager Certification Program took place November 2013 in San Diego, CA. During two jam-packed day
Theron Kelso's insight:

Humm,  a certification program.

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The 4Ls, a Retrospective Technique | The Agile Management Blog

Want to improve your retrospective or have a team just standing up? Check out the 4Ls technique!
Theron Kelso's insight:

We've been using Sensei Tool (http://beta.senseitool.com/home) by LitheSpeed (https://twitter.com/lithespeed) for our retrospectives. We like the process that Sensei take us through, but I like the "Learn" aspect that the 4Ls has. I wonder how we can interject that into Sensei Tool?

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Understanding How Habits Rule Our Lives

Understanding How Habits Rule Our Lives | Combating VUCA | Scoop.it
In an excerpt from Charles Duhigg's The Power of Habit the journalist explains how habit is the foundation for the most sophisticated fighting...
Theron Kelso's insight:

Building the right habits is critical for success, and there are list and list of habits to have or habits to kill. 

 

To often though, the hard part is determining which habits you should have. Most job descriptions talk about skills or knowledge that a person must have. I have never seen one that identifies habits. We ignore those habitual activities. Daily stadup meetings? Updating status boards/reports? Retrospectve with learning opportunities? Coffee Breaks with coworkers? Habits. 

 

Which habits are imperitive for a Scrum Master? Which for a Product Owner?

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A Meeting Leadership Secret That Will Save You Time and Frustration

Posted in Leadership DevelopmentChaos It was a mess. The World Wide Widgets leadership team had gathered to decide how to use surplus funds.
Theron Kelso's insight:

I love the explicit nature of this. My organization use to have clarity that a decision needed to be made, but never how a decision was to be made. 

 

Option one, single person decides, seems a little stark, and may promote feifdom or decision based on opinion. I believe that it should explicity called out that consultation must occur: 1) Single person make informed decision.

 

Is ther one more type: Consent or "no objections."

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How to Make 2014 Your Best Year Ever

How to Make 2014 Your Best Year Ever | Combating VUCA | Scoop.it
A jar, a pen, and a pad of paper can transform a so-so year into a truly wonderful one.
Theron Kelso's insight:

I recently saw a YouTube video explaining how someone saved all their post-it notes from their personal kanban system by putting them in a jar. (http://www.youtube.com/watch?v=WvpBNRTgTAE) It seemed a little, well, hokie. Now I'm rethinking it. :)

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