The concept of the smart city emerged during the last decade as a fusion of ideas about how information and communications technologies might improve the functioning of cities, enhancing their efficiency, improving their competitiveness, and providing new ways in which problems of poverty, social deprivation, and poor envi- ronment might be addressed . The essence of the idea revolves around the need to coordinate and integrate technologies that have hitherto been developed separately from one another but have clear synergies in their operation and need to be coupled so that many new opportunities which will improve the quality of life can be realized. The term smart city in fact has many faces . Intelligent cities, virtual cities, digital cities, information cities are all perspectives on the idea that ICT is central to the operation of the future city . Our research will embrace this challenge in the belief that coupling, coordination and integration are required so that future and emerging technologies can best be exploited in the interests of the community at large. An essential strand in our approach is to use ICT to engage the community through diverse instruments and initiatives that build upon online engagement in solving the key problems of cities, using the kinds of computer-based tools, techniques, methods and organisational structures that we will research here. To focus our research, we define seven goals.