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Here are Some Vital Customer Service Stats to Boost Your Biz | The Magellan Solutions Blog

Here are Some Vital Customer Service Stats to Boost Your Biz | The Magellan Solutions Blog | Customer Service | Scoop.it
Seventy-eight percent of clients still prefer using the phone to reach their favorite company—this despite the growth of live chat, email and social media.
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Caring for Customers in Need—Even if They Aren’t Yours | The Magellan Solutions Blog

Caring for Customers in Need—Even if They Aren’t Yours | The Magellan Solutions Blog | Customer Service | Scoop.it
Accepting responsibility for any concerns shows that you will go above and beyond the call of duty to help out clients—even if they aren’t your own.
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After Hours Business Hours | Order Taking Philippines Blog

After Hours Business Hours | Order Taking Philippines Blog | Customer Service | Scoop.it
Simply put, After Hours hotlines open your business to a bigger customer base. You can take in clients who you thought would be impossible to reach.
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Why Outsource Order Processing? Here’s Why | The Magellan Solutions Blog

Why Outsource Order Processing? Here’s Why | The Magellan Solutions Blog | Customer Service | Scoop.it
Giving the order taking service that extra lift care of these guys might just be the way to making it big. And we mean BIG.
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Why Not Open Up That Customer Feedback Call Center? | The Magellan Solutions Blog

Why Not Open Up That Customer Feedback Call Center? | The Magellan Solutions Blog | Customer Service | Scoop.it
Avoid the paperwork and long lines—let your customers simply give you a call and tell you what’s on their mind.
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Outsourcing: The Way to Go for the New Year | The Magellan Solutions Blog

Outsourcing: The Way to Go for the New Year | The Magellan Solutions Blog | Customer Service | Scoop.it
Having an inbound call center partner to outsource some of your crucial business needs will allow you to reach new markets.
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Agents K.I.S.S. | Order Taking Philippines Blog

Agents K.I.S.S. | Order Taking Philippines Blog | Customer Service | Scoop.it
For SMEs, short calls bring more money. Short but sweet calls, however, bring in more satisfied clients—and true profit.
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Outsourcing in a Box: How BPO Makes It Easy to Grow Your Biz | The Magellan Solutions Blog

Outsourcing in a Box: How BPO Makes It Easy to Grow Your Biz | The Magellan Solutions Blog | Customer Service | Scoop.it
A lot of BPO or call center companies might just have adopted the good old Japanese efficiency when they rolled out packages that make outsourcing a breeze.
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Magellan Call Center Expands Space To Meet Offshoring Demand | The Magellan Solutions Blog

Magellan Call Center Expands Space To Meet Offshoring Demand | The Magellan Solutions Blog | Customer Service | Scoop.it
Magellan CEO Fred Chua is citing a need for more spaces to meet the demand of global businesses that look for offshore call center and BPO providers this year.
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The Call Center Cost Matrix: Is It Worth It To Outsource Offshore? (with image) · MagellanCall

The Call Center Cost Matrix: Is It Worth It To Outsource Offshore? (with image) · MagellanCall | Customer Service | Scoop.it
The cost involved in outsourcing is quite huge in such a way that only those large companies employ this model. Before outsourcing, it is important to plan carefully in order to make the right decision. After all, it is worthy to invest in this model as it can offer good ROI.
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BPO Vs. KPO: Know The Difference Before Investing | The Magellan Solutions Blog

BPO Vs. KPO: Know The Difference Before Investing | The Magellan Solutions Blog | Customer Service | Scoop.it
Written by: Jon Borillo Published by: Magellan Solutions In business, it is always important to know what you are jumping into. That is
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Raffling Off Treats on Valentine’s Day? Let Your Call Center Help You | The Magellan Solutions Blog

Raffling Off Treats on Valentine’s Day? Let Your Call Center Help You | The Magellan Solutions Blog | Customer Service | Scoop.it
Having a customer service call center can help you spread the word about the special prizes you’re set to give away on the day of hearts.
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In Order of Importance: The Importance of Order Taking | Order Taking Philippines Blog

In Order of Importance: The Importance of Order Taking | Order Taking Philippines Blog | Customer Service | Scoop.it

#Having order-taking forms to fill out—whether through an order taking call center hotline, or other channels—makes order taking for customers simple and easy.

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Looking at the Personal Side of Customer Service | The Magellan Solutions Blog

Looking at the Personal Side of Customer Service | The Magellan Solutions Blog | Customer Service | Scoop.it
Don't be shy to ask questions that allow you to get personal with your customers. How can you dish out excellent customer service if you don’t know them?
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Make Your Customers Your Number One | The Magellan Solutions Blog

Make Your Customers Your Number One | The Magellan Solutions Blog | Customer Service | Scoop.it
The customer is always number one. Show clients that they are your first priority. In the end, they just might make you their number one choice as well.
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In Order of Importance: The Importance of Order Taking | Order Taking Philippines Blog

In Order of Importance: The Importance of Order Taking | Order Taking Philippines Blog | Customer Service | Scoop.it
Having order-taking forms to fill out—whether through an order taking call center hotline, or other channels—makes order taking for customers simple and easy.
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Getting Your Customers’ Feedback Shows That You Care | The Magellan Solutions Blog

Getting Your Customers’ Feedback Shows That You Care | The Magellan Solutions Blog | Customer Service | Scoop.it
The customer feedback system gives customers a venue where they can “voice out” concerns. The information gathered can help you develop better products.
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Acting on Customer Feedback is the Best Kind of Service | The Magellan Solutions Blog

Acting on Customer Feedback is the Best Kind of Service | The Magellan Solutions Blog | Customer Service | Scoop.it
Showing your clients that their feedback did not fall on deaf ears is still the best way to giving them true customer service.
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Choosing a Good Outsourced Partner Can Make or Break You | The Magellan Solutions Blog

Choosing a Good Outsourced Partner Can Make or Break You | The Magellan Solutions Blog | Customer Service | Scoop.it
Choose that outsourced call center or BPO partner well. It can spell the difference between success and a smeared reputation.
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Outsourcing: It’s Easy As Tech | The Magellan Solutions Blog

Outsourcing: It’s Easy As Tech | The Magellan Solutions Blog | Customer Service | Scoop.it
Technology has not just made driving and making phone calls easier, it has made business process outsourcing a breeze.
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Want to Breathe New Life Into Your Business? Outsource | The Magellan Solutions Blog

Want to Breathe New Life Into Your Business? Outsource | The Magellan Solutions Blog | Customer Service | Scoop.it
Give your firm new life this New Year. Who knows? It might just be the shot in the arm you’re looking for as well.
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Answering The Call of the World in a Big Way | The Magellan Solutions Blog

Answering The Call of the World in a Big Way | The Magellan Solutions Blog | Customer Service | Scoop.it

#custoYou can apply certain business tools to your enterprise to give it the “big business” look and feel. One of the most effective tools is an answering service.

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The Significance Of Scalable Customer Service Support To Call Centers | The Magellan Solutions Blog

The Significance Of Scalable Customer Service Support To Call Centers | The Magellan Solutions Blog | Customer Service | Scoop.it
Written by: John Borillo Published by: Magellan Solutions Customer service is an integral part in running any kind of business.
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BPO Vs. KPO: Know The Difference Before Investing | The Magellan Solutions Blog

BPO Vs. KPO: Know The Difference Before Investing | The Magellan Solutions Blog | Customer Service | Scoop.it
Written by: Jon Borillo Published by: Magellan Solutions In business, it is always important to know what you are jumping into. That is
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About Us

About Us | Customer Service | Scoop.it
One of the leading call center in the Philippines for retailers, online merchants and fast food. Call us for more information
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