Do We Need Evolutionary Or Revolutionary Change in Management?
It is my pleasure to share a nugget or two from this provocative thought-piece on the role of management (read leadership decisions) in change. Any post that talks about "real vs. sham" has a good chance of, as the writer says, separating the "chalk from the cheese." ~ D
In the new paradigm, the role of managers is to enable self-organizing teams that are tightly focused on delighting the customer.
...between two ways of organizing a society, dictatorship vs democracy, there is a very simple and very basic difference—who holds power?
One could spend a lot of time and energy putting the components of democracy in place with little to show for the effort, if the question of who holds power is not resolved at the outset.
[There's a} a simple basic difference between two very different models of how the world works.
On the one hand, we have the existing firm-centric paradigm in which the firm’s purpose is to make money for its shareholders and the firm revolves around the C-suite to achieve that goal.
On the other hand we have a customer-centric paradigm in which the firm’s purpose is to add value to the customer and the firm revolves around the customer.
....[what will be needed to form a] management paradigm that is externally focused, agile and totally focused on providing value to customers.
In the new paradigm, the role of managers is to enable self-organizing teams that are tightly focused on delighting the customer. Work is coordinated through dynamic linking with short iterative cycles and feedback from customers at the end of each cycle. The dominant values are continuous improvement, transparency and sustainability
Communications are interactive and horizontal.
Read the full post here - Evolution, Revolution
Read similar articles by Deb, here:
Strategic Agility: Adapting to Now & NextChange, Innovators, Creativity and Community, Will it Blend?
Via Deb Nystrom, REVELN