Collaboration is the only way forward. If the pressure on marketing is intensified, then the IT/marketing collaboration should logically be intensified.
Pressure creates tension, and tension (managed poorly) can create drama, and the media and analysts love drama. Which is why we are treated to a steady flow of articles and reports and presentations about how marketing and IT are at war, and CMOs will take over the IT budget, and so on.
If it's a fight, both sides lose. I've said it before and plan to keep repeating it as long as the opposite point-of-view keeps bubbling up. The CIO does not succeed if the CMO fails, and vice versa. Ian Cox dissected this topic very clearly on The CIO Leader blog this week, as Peter Kretzman has also done on his CTO/CIO Perspectives blog.
Their overriding points and mine are the same, though they articulate it better. Collaboration is the only way forward. If the pressure on marketing is intensified, then the IT/marketing collaboration should logically be intensified. Together, you need to evaluate a ton of tools, find the best ones that most likely match your business goals, run pilot projects, capture and scrutinize results, work the winners into business processes, integrate with existing systems where necessary, rinse and repeat. Really fast.
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