The Introverts So...
Follow
Find
226 views | +0 today
 
Rescooped by Sunday Jones from New Customer - Passenger Experience
onto The Introverts Social Network
Scoop.it!

Can You Guarantee Your #Customer #Experience?

Can You Guarantee Your #Customer #Experience? | The Introverts Social Network | Scoop.it

SShould companies offer brand guarantees for their products and services - instead of brand promises? Or is the better question, why don't they?


Via Eric_Determined / Eric Silverstein
Sunday Jones's insight:

Ah, yes, the guarantee. Whether it's for a resume company that promises you'll get a job in 45 days or your money back, or that you'll CRUSH your competition by being an aggressive nuisance pestering potential interviewers, the idea of a guarantee is...shall I say annoying?

 

The problem is, we know better. We know that we can't lose 10 pounds in 3 days unless there's a serious illness involved. We know that buying tons of real estate for free is as unlikely as finding a big bag of money on the street.

 

I'm not sure what the solution is, but I do know that the charms of the snake oil salesmen should be challenged.

more...
Eric_Determined / Eric Silverstein's curator insight, August 2, 6:33 PM

The difference between #brand promise and brand guarantee



"If you commit to a flawless customer experience, with consequences for falling short, will you be more apt to deliver said experience?


Will customers be more inclined to interact with you?"


My answer Annette is Yes and Yes. How about you?


P.S. What do you think of this Pet Store ad from the U.K.?

From around the web

Your new post is loading...
Your new post is loading...
Scooped by Sunday Jones
Scoop.it!

Five Simple Steps to Learning More in Less Time

Accelerated Learning expert, author, and physics professor Joe McCullough shares 5 simple steps to learn more in less time, 3 memory principles all students must know to cement their learning,...
more...
No comment yet.
Rescooped by Sunday Jones from Excel How To
Scoop.it!

Complete List of Excel 2010 Keyboard Shortcuts - Excel How To

Note: The complete list of Excel 2010 keyboard shortcuts are for U.S. keyboard layout and Windows Operation system. 


Via Fox eBook
more...
No comment yet.
Rescooped by Sunday Jones from Excel How To
Scoop.it!

How to Quickly Combine the Contents of Multiple Cells Into One Cell in Excel - Excel How To

How to Quickly Combine the Contents of Multiple Cells Into One Cell in Excel - Excel How To | The Introverts Social Network | Scoop.it

You can use the ampersand (&) operator in a formula to combine text from multiple cells into one cell, such as a first name and a last name. You can also use the CONCATENATE function to combine text from multiple cells into one cell, as shown in this post. But, if you have many cells need to quickly combine, how to do it?


Via Fox eBook
more...
No comment yet.
Rescooped by Sunday Jones from Digital-News on Scoop.it today
Scoop.it!

How to Make Your Marketing Message Pop With Neuro-Linguistic Programming (NLP)

How to Make Your Marketing Message Pop With Neuro-Linguistic Programming (NLP) | The Introverts Social Network | Scoop.it
Learn how neuro-linguistic programming can boost marketing content engagement.

Via Thomas Faltin
more...
No comment yet.
Scooped by Sunday Jones
Scoop.it!

One worker's story: A layoff, a lesser job, a long wait for training - Charlotte Observer

One worker's story: A layoff, a lesser job, a long wait for training - Charlotte Observer | The Introverts Social Network | Scoop.it
Charlotte Observer One worker's story: A layoff, a lesser job, a long wait for training Charlotte Observer To stay on top of companies' evolving needs, CPCC runs analytical studies on labor data, said Mary Vickers-Koch, dean of Business & Industry...
more...
No comment yet.
Rescooped by Sunday Jones from IT Books Free Share
Scoop.it!

The AMA Handbook of Project Management, 4th Edition - PDF Free Download - Fox eBook

The AMA Handbook of Project Management, 4th Edition - PDF Free Download - Fox eBook | The Introverts Social Network | Scoop.it
The AMA Handbook of Project Management, 4th Edition PDF Free Download, Reviews, Read Online, ISBN: 0814433391, By Jeannette Cabanis-Brewin, Paul C. Dinsmore

Via Fox eBook
more...
Fox eBook's curator insight, September 13, 9:42 PM

Projects are the life blood of any organization. Revised to reflect the latest changes to A Guide to the Project Management Body of Knowledge and the Project Management Professional Exam, the fourth edition of The AMA Handbook of Project Management provides readers with a clear overview of a complex discipline. Covering everything from individual projects to programs and strategic alignment, it addresses: project initiation and planning; communication and interpersonal skills; scheduling, budgeting and meeting business objectives; managing political and resource issues; implementing a PMO; and measuring value and competencies. The book compiles essays and advice from the field’s top professionals and features new chapters on stakeholder management, agile project management, program management, project governance, knowledge management, and more. Updated with fresh examples, case studies and solutions to specific project management dilemmas, it remains an essential reference to the critical concepts and theories all project managers must master.

Scooped by Sunday Jones
Scoop.it!

Global Smart Pills Diagnostics Market

The use of smart pills, which seemed futuristic and improbable maybe 100 years ago, is now becoming a reality.

more...
No comment yet.
Rescooped by Sunday Jones from Business Support for the CEO
Scoop.it!

Introduction to Neuro Linguistic Programming

Introduction to Neuro Linguistic Programming | The Introverts Social Network | Scoop.it
Introduction to Neuro Linguistic Programming (NLP for short) is all about bringing your unconscious thoughts to the surface, so that you can have real choice over how you interact with and respond to the world.

Via Michael John Freestone
more...
Michael John Freestone's curator insight, September 10, 2:24 AM
Once you have a grasp on NLP’s basic principles,  you might be interested in learning about some tools that can help you do more with NLP. This course will give you some hands-on experience with important NLP techniques, including anchoring, establishing congruency, developing rapport, creating outcomes, interpreting and presenting information efficiently, and even some self-hypnosis techniques.
Scooped by Sunday Jones
Scoop.it!

If You Give a Mouse a Human Speech Gene, It Learns Faster - Popular Mechanics

If You Give a Mouse a Human Speech Gene, It Learns Faster - Popular Mechanics | The Introverts Social Network | Scoop.it
Popular Mechanics
If You Give a Mouse a Human Speech Gene, It Learns Faster
Popular Mechanics
Mice that receive a human version of a speech and language gene display accelerated learning, according to a new study.
more...
No comment yet.
Rescooped by Sunday Jones from IT Books Free Share
Scoop.it!

Social Media Design For Dummies - PDF Free Download - Fox eBook

Social Media Design For Dummies - PDF Free Download - Fox eBook | The Introverts Social Network | Scoop.it
Social Media Design For Dummies PDF Free Download, Reviews, Read Online, ISBN: 1118707818, By David LaFontaine, Janine Warner

Via Fox eBook
more...
Fox eBook's curator insight, September 12, 8:37 PM

Part I: Getting Started with Social Media Design
Chapter 1: Creating a Consistent Design for All Your Social Sites
Chapter 2: Checking Out Design Tools
Chapter 3: Advanced Design Concepts

 

Part II: Creating Designs on the Top Social Sites
Chapter 4: Fashioning a Fantastic Facebook Profile
Chapter 5: Polishing Your Look on a Facebook Page
Chapter 6: Tweaking Your Twitter Profile
Chapter 7: Channeling Your Look on YouTube

 

Part III: Extending Your Social Reach
Chapter 8: Upscaling Your LinkedIn Profile
Chapter 9: Generating a Google+ Profile
Chapter 10: Setting Up Pinterest Boards
Chapter 11: Creating a Flickr Presence

 

Part IV: Integrating Your Social Networks
Chapter 12: Compiling a Tumblr Page
Chapter 13: Aggregating Profiles with a RebelMouse Page

 

Part V: The Part of Tens
Chapter 14: Ten Social Media Management Tools
Chapter 15: Ten Social Media Analytics Tools
Chapter 16: Ten Ways to Build Social Media Engagement

Rescooped by Sunday Jones from The Ethos of Neuro-Linguistic-Programming
Scoop.it!

▶ Dale Carnegie How to Win Friends & Influence People >> Oldies ... Goldies <<

 

“Talk to someone about themselves and they'll listen for hours.”
― Dale Carnegie, How to Win Friends and Influence People 

 

 

How to Win Friends and Influence People is one of the first best-selling self-help books ever published. Written by Dale Carnegie and first published in 1936, it has sold 15 million copies world-wide.


Major sections and pointsTwelve Things This Book Will Do For You

This section was included in the original 1936 edition as a single page list, which preceded the main content of the book, showing a prospective reader what to expect from it.  The 1981 edition omits points 6 to 8 and 11.    Get you out of a mental rut, give you new thoughts, new visions, new ambitions.Enable you to make friends quickly and easily.Increase your popularity.Help you to win people to your way of thinking.Increase your influence, your prestige, your ability to get things done.Enable you to win new clients, new customers.Increase your earning power.Make you a better salesman, a better executive.Help you to handle complaints, avoid arguments, keep your human contacts smooth and pleasant.Make you a better speaker, a more entertaining conversationalist.Make the principles of psychology easy for you to apply in your daily contacts.Help you to arouse enthusiasm among your associates.

 

The book has six major sections. The core principles of each section are quoted below.

 

 

Fundamental Techniques in Handling People

Don't criticize, condemn, or complain.Give honest and sincere appreciation.Arouse in the other person an eager want.

 

 

Six Ways to Make People Like You

Become genuinely interested in other people.Smile.Remember that a person's name is, to that person, the sweetest and most important sound in any language.Be a good listener. Encourage others to talk about themselves.Talk in terms of the other person's interest.Make the other person feel important – and do it sincerely.

 

 

Twelve Ways to Win People to Your Way of Thinking

The only way to get the best of an argument is to avoid it.Show respect for the other person's opinions. Never say "You're Wrong."If you're wrong, admit it quickly and emphatically.Begin in a friendly way.Start with questions to which the other person will answer yes.Let the other person do a great deal of the talking.Let the other person feel the idea is his or hers.Try honestly to see things from the other person's point of view.Be sympathetic with the other person's ideas and desires.Appeal to the nobler motives.Dramatize your ideas.Throw down a challenge.

 

 

Be a Leader: How to Change People Without Giving Offense or Arousing Resentment

Begin with praise and honest appreciation.Call attention to people's mistakes indirectly.Talk about your own mistakes before criticizing the other person.Ask questions instead of giving direct orders.Let the other person save face.Praise every improvement.Give the other person a fine reputation to live up to.Use encouragement. Make the fault seem easy to correct.Make the other person happy about doing what you suggest.

 

 

Letters That Produced Miraculous Results

This section was included in the original 1936 edition but omitted from the revised 1981 edition.In this chapter, the shortest in the book, Carnegie analyzes two letters and describes how to appeal to someone's vanity with the term "do me a favor" as opposed to directly asking for something which does not offer the same feeling of importance to the recipient of the request.

Seven Rules For Making Your Home Life Happier

This section was included in the original 1936 edition but omitted from the revised 1981 edition.Don't nag.Don't try to make your partner over.Don't criticize.Give honest appreciation.Pay little attentions.Be courteous.Read a good book on the sexual side of marriage.

 

 

Happy Surprise in PDF:

http://bit.ly/Z8HBoz

 

 

"Actions speak louder than words, and a smile says, ‘I like you. You make me happy. I am glad to see you.”

― Dale Carnegie, How to Win Friends and Influence People

 

 

Supportive:

http://bit.ly/1be3AvC

http://bit.ly/1Be72CR

http://bit.ly/1fBa4pm

 

 

+ A Mindmap:

http://bit.ly/1Be71z0

 

 


Via Mhd.Shadi Khudr
more...
Mhd.Shadi Khudr's curator insight, September 4, 2:00 PM


“Don't be afraid of enemies who attack you. Be afraid of the friends who flatter you.”
― Dale Carnegie, How to Win Friends and Influence People


Rescooped by Sunday Jones from 21st Century Marketing
Scoop.it!

Make Your Marketing Message Pop With Neuro-Linguistic Programming (NLP)

Make Your Marketing Message Pop With Neuro-Linguistic Programming (NLP) | The Introverts Social Network | Scoop.it
Learn how neuro-linguistic programming can boost marketing content engagement.

Via Scott Hedrick
more...
No comment yet.
Rescooped by Sunday Jones from Interview Advice & Tips
Scoop.it!

What's the best way to leave work for a job interview? - New York Post

What's the best way to leave work for a job interview? - New York Post | The Introverts Social Network | Scoop.it
What's the best way to leave work for a job interview?
New York Post
I'm looking for a new job, and a prospective employer can only seem to schedule interviews during the workday.

Via Patricia D. Sadar - Career and Leadership Acceleration Coach
Sunday Jones's insight:

Pfft! You wouldn't have to worry about this if you didn't have that pesky thing called EMPLOYMENT to throw a monkey wrench into your job search plans.

more...
No comment yet.
Scooped by Sunday Jones
Scoop.it!

How This Rapid Learning Technique Helped Produce Some Of The World's Best ... - Business Insider

How This Rapid Learning Technique Helped Produce Some Of The World's Best ... - Business Insider | The Introverts Social Network | Scoop.it
The Second City has a learning process that's produced the likes of Steve Carrell, Tina Fey, and Bill Murray.
more...
No comment yet.
Rescooped by Sunday Jones from Excel How To
Scoop.it!

Move or Copy Worksheets VBA - Excel Macros

In Excel, you can manually move or copy a worksheet to another workbook by right-clicking the selected sheet and selecting the Move or Copy option, but, if

Via Fox eBook
Sunday Jones's insight:

You will ALWAYS be asked about macros, even if you use them every other leap year. So just brush up on them every once in a while, and you'll look like a super duper expert!

more...
No comment yet.
Scooped by Sunday Jones
Scoop.it!

I want to be your neuroscience experiment - Al Jazeera America

I want to be your neuroscience experiment - Al Jazeera America | The Introverts Social Network | Scoop.it
Al Jazeera America
I want to be your neuroscience experiment
Al Jazeera America
We'd decided to try the “accelerated learning” montage that had been developed and tested by DARPA.
more...
No comment yet.
Rescooped by Sunday Jones from Business Support for the CEO
Scoop.it!

Introduction to Neuro Linguistic Programming

Introduction to Neuro Linguistic Programming | The Introverts Social Network | Scoop.it
Introduction to Neuro Linguistic Programming (NLP for short) is all about bringing your unconscious thoughts to the surface, so that you can have real choice over how you interact with and respond to the world.

Via Michael John Freestone
more...
Michael John Freestone's curator insight, August 24, 7:57 AM

Once you have a grasp on NLP’s basic principles,  you might be interested in learning about some tools that can help you do more with NLP. This course will give you some hands-on experience with important NLP techniques, including anchoring, establishing congruency, developing rapport, creating outcomes, interpreting and presenting information efficiently, and even some self-hypnosis techniques.

Scooped by Sunday Jones
Scoop.it!

Human brain gene turns mice into fast-learners - ABC Science Online

Human brain gene turns mice into fast-learners - ABC Science Online | The Introverts Social Network | Scoop.it
ABC Science Online
Human brain gene turns mice into fast-learners
ABC Science Online
Neuroscience Scientists have spliced a key human brain gene into mice, that demonstrated accelerated learning as a result.
more...
No comment yet.
Rescooped by Sunday Jones from Office Environments Of The Future
Scoop.it!

15 Steps to a Paperlight Workspace

15 Steps to a Paperlight Workspace | The Introverts Social Network | Scoop.it
The brain knows to overshoot. Knows the fully paperless office is a long way off yet.

Via Color-Art
more...
No comment yet.
Scooped by Sunday Jones
Scoop.it!

Does holding kids back a year help them academically? No. But schools still do it. - Washington Post (blog)

Does holding kids back a year help them academically? No. But schools still do it. - Washington Post (blog) | The Introverts Social Network | Scoop.it
Does holding kids back a year help them academically? No. But schools still do it.
Washington Post (blog)
Punishment and rewards shift students' focus away from learning and toward avoiding one or seeking the other.
Sunday Jones's insight:

Have we learned nothing from "Outliers"? Yes, I know the author mentioned that being the oldest on a hockey team made better players, but does being the oldest in your class make better students? Obviously not.

more...
No comment yet.
Scooped by Sunday Jones
Scoop.it!

Accelerated Learning Techniques: Online Tools and Resources - Legal Talk Network

Accelerated Learning Techniques: Online Tools and Resources - Legal Talk Network | The Introverts Social Network | Scoop.it
Accelerated Learning Techniques: Online Tools and Resources Legal Talk Network Because lawyers often need to get up to speed on a topic quickly, most find that they can learn almost anything on the Internet, provided they can find the appropriate...
Sunday Jones's insight:

Maybe this can be my "in" with learning a new "respectable" career...

more...
No comment yet.
Rescooped by Sunday Jones from Professional Development and Teaching Ideas for English Language Teachers
Scoop.it!

Non-verbal communication

Non-verbal communication | The Introverts Social Network | Scoop.it
Relatively little attention, however, has been given in language teaching to non-verbal communication as a complement to spoken language, though recent trends in neuro linguistic programming regard

Via Shanthi Cumaraswamy Streat
more...
Scooped by Sunday Jones
Scoop.it!

Global Smart Pills Drug Delivery Market

The use of smart pills, which seemed futuristic and improbable maybe 100 years ago, is now becoming a reality.

more...
No comment yet.
Scooped by Sunday Jones
Scoop.it!

Accelerated learning catching on at high school - Dearborn Press and Guide

Accelerated learning catching on at high school - Dearborn Press and Guide | The Introverts Social Network | Scoop.it
Accelerated learning catching on at high school
Dearborn Press and Guide
Leaders at Crestwood High School are urging their students to strive to be their best. To challenge themselves and to work hard.
more...
No comment yet.
Rescooped by Sunday Jones from Interview Advice & Tips
Scoop.it!

#Interviewing - don't throw in the towel!

#Interviewing  - don't throw in the towel! | The Introverts Social Network | Scoop.it

Via Patricia D. Sadar - Career and Leadership Acceleration Coach
Sunday Jones's insight:

Sometimes, it's good to know when to quit...and go another direction. You're not quitting for good--you're quitting because what you've been doing isn't working.  There's a huge difference, and continuing to beat your head against a brick wall isn't going to help at all.

more...
Patricia D. Sadar - Career and Leadership Acceleration Coach's curator insight, August 27, 11:17 AM

I can't say that I have met many people who said that they love interviewing.  As a matter of fact, most people have found it to be hard work and a bit stressful.

 

While you may not have much choice about the resume, application, and interview process...you always have a choice of how you approach it.  Remember why you are interviewing, and keep your goals in sight. 

 

Do your best to surround yourself with people who will lift and support you.  Don't ever think that you are alone -- that is what this community is all about -- helping eachother reach our goals!

 

Until next time...Hoping these articles, tips, and quotes help you accelerate your success and live on Purpose!