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Paris CdG Duty Free sales per PAX reached 31€ (+12.2%) in 2012

Duty Free shops over all terminals at Paris-Charles de Gaulle airport saw sales per passenger sharp increase (+12.2 % to 31.0€) driven by the strong traffic growth of highly contributive destinations such as China (14.4 %) or Russia (12.5 %)...


Via Jerome Goldberg (JMG-Research)
Vimal Rai's insight:

Not too bad, in a region where the economy isn't that bright. But that's also what's attracting the Asians, esp the Chinese. And of course, Paris is Paris, after all!

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You priced this milkshake

You priced this milkshake | The Internal Consultant - Travel Retail | Scoop.it
How do you price a bottle of milkshake? Everyone from Ayn Rand to Karl Marx will give you a slightly different answer, but the majority of solutions boil down to some combination of cost,...
Vimal Rai's insight:

This is frightening. 

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For Shoppers, Next Level of Instant Gratification

For Shoppers, Next Level of Instant Gratification | The Internal Consultant - Travel Retail | Scoop.it

A wave of experiments at various companies could take consumer convenience (and impulsiveness) to new heights. The ultimate vision is a form of shopping nirvana, where consumers can buy what they covet on the spot — straight from an attention-grabbing magazine ad, for instance, or off a television screen, or even from a refrigerator.

 

 


Via Jerome Goldberg (JMG-Research)
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Jerome Goldberg (JMG-Research)'s curator insight, October 8, 2013 6:10 PM

Instead of pushing Shop Penetration, time to play on grabbing Consumer Attention...

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Airlines promise a return to civility, for a fee

Airlines promise a return to civility, for a fee | The Internal Consultant - Travel Retail | Scoop.it
Airlines are introducing a new bevy of fees, but this time passengers might actually like them. Unlike the first generation of charges which dinged fliers for once-free services like checking a bag, these ...
Vimal Rai's insight:

So we've been talking about these things for years, but it's finally becoming a reality. Good show. This would redefine the way we travel.

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Now Arriving at Your Seat: The In-Flight Storefront

Now Arriving at Your Seat: The In-Flight Storefront | The Internal Consultant - Travel Retail | Scoop.it
Airlines are looking to expand in-flight sales beyond food and drinks, to such things as hotels, rental cars and package trips.
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Increasing onboard ancillary revenues through data and connectivity

Increasing onboard ancillary revenues through data and connectivity | The Internal Consultant - Travel Retail | Scoop.it
We explore how airlines are utilising new tech to increase onboard ancillary revenue, creating a momentum of innovation focusing on digital developments
Vimal Rai's insight:

A good overview of what some airlines ar doing today to push the traditional borders of inflight retail. A sign of so many interesting things to come!

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Top Spenders in International Tourism | .TR

Top Spenders in International Tourism | .TR | The Internal Consultant - Travel Retail | Scoop.it
Among the biggest spenders in tourism is China and Germany.
Vimal Rai's insight:

Some interesting statistics.

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Differentiating Chinese Luxury Travelers and Their Preferences « Red Luxury

Differentiating Chinese Luxury Travelers and Their Preferences « Red Luxury | The Internal Consultant - Travel Retail | Scoop.it
Vimal Rai's insight:

Some interesting insights on the Chinese HNWIs who travel.

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Eric_Determined / Eric Silverstein's curator insight, June 26, 2013 5:20 PM

The Chinese luxury traveler is playing an important role in the international consumer good and service industry.

 

Interesting facts revealed for your business consideration.

 

 

Eric_Determined / Eric Silverstein's comment, June 26, 2013 5:21 PM
Thanks Vimal for sharing this informative article.
Vimal Rai's comment, June 26, 2013 10:24 PM
Happy to share Eric!
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Six top trends to influence SE Asia retail scene for next 12 months | Retail in Asia

Six top trends to influence SE Asia retail scene for next 12 months | Retail in Asia | The Internal Consultant - Travel Retail | Scoop.it
Vimal Rai's insight:

E-commerce, m-commerce, showrooming etc. all making their way to SEAsia. Brace yourselves.

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Eric_Determined / Eric Silverstein's curator insight, June 26, 2013 5:35 PM

It's important for Global retail businesses to factor these trends, if they want to remain viable for the long term. 

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Chinese travellers leave frugality at passport control

Chinese travellers leave frugality at passport control | The Internal Consultant - Travel Retail | Scoop.it
By James Kynge, principal of FT China Confidential Frugality may be the new watchword of incoming President Xi Jinping, but while wealthy Chinese consumers may be cutting conspicuous consumption at home, they are spending ever-larger sums in...
Vimal Rai's insight:

Price, availability but most importantly trust in the origin of the item makes them buy overseas as opposed to buying in China. Some good insight into the behaviour of Chinese travel shoppers.

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Paris CdG Duty Free sales per PAX reached 31€ (+12.2%) in 2012

Duty Free shops over all terminals at Paris-Charles de Gaulle airport saw sales per passenger sharp increase (+12.2 % to 31.0€) driven by the strong traffic growth of highly contributive destinations such as China (14.4 %) or Russia (12.5 %)...


Via Jerome Goldberg (JMG-Research)
Vimal Rai's insight:

Not too bad, in a region where the economy isn't that bright. But that's also what's attracting the Asians, esp the Chinese. And of course, Paris is Paris, after all!

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China Gets Angry at Overseas Luxury Shopping Trips

China Gets Angry at Overseas Luxury Shopping Trips | The Internal Consultant - Travel Retail | Scoop.it

China’s consumers are coming under fire for doing their shopping overseas at a time when the country is trying to build up consumption on its home turf.

China’s state broadcaster ran a storyon Monday highlighting the vast amount of money consumers are spending overseas to buy luxury goods abroad, evading mainland tariffs that increase prices on goods by 30% to 50%. The broadcast came shortly after a commentaryfrom China’s official Xinhua news agency that criticized luxury consumers, saying that they are avoiding tariffs that would benefit the nation.

Chinese people bought 25% of the world’s luxury goods in 2012, spending a total of 306 billion yuan ($49 billion), CCTV said, adding that of that money, 60% was spent abroad.


Via Jerome Goldberg (JMG-Research)
Vimal Rai's insight:

This is interesting. Have a high import tax on your consumers and then scold them for not buying!

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Heathrow Braces For Chinese New Year Rush

Heathrow Braces For Chinese New Year Rush | The Internal Consultant - Travel Retail | Scoop.it
Vimal Rai's insight:

Another statistic about Chinese spending on luxury goods, this time in Heathrow. 

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International tourism to continue robust growth in 2013, after a +4% growth in 2012 to reach 1.035 billion

International tourism to continue robust growth in 2013, after a +4% growth in 2012 to reach 1.035 billion | The Internal Consultant - Travel Retail | Scoop.it

With an additional 39 million international tourists, up from 996 million in 2011, international tourist arrivals surpassed 1 billion (1.035 billion) for the first time in history in 2012. Demand held well throughout the year, with a stronger than expected fourth quarter.

By region, Asia and the Pacific (+7%) was the best performer, while by sub-region South-East Asia, North Africa (both at +9%) and Central and Eastern Europe (+8%) topped the ranking.

UNWTO forecasts international tourist arrivals to increase by 3% to 4% in 2013, much in line with its long term forecast for 2030: +3.8% a year on average between 2010 and 2020.

By region, prospects for 2013 are stronger for Asia and the Pacific (+5% to +6%), followed by Africa (+4% to +6%), the Americas (+3% to +4%), Europe (+2% to +3%) and the Middle East (0% to +5%)


Via Jerome Goldberg (JMG-Research)
Vimal Rai's insight:

Interesting numbers. Should we be looking closer at Africa already?

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uktravelroom's curator insight, January 30, 2013 5:18 AM

Interesting growth for Eastern Europe

Anne Bosworth's curator insight, January 30, 2013 7:57 AM

I wonder if anyone feels as I do...like maybe they should hurry & get their traveling in before the world starts becoming more difficult & dangerous.

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Dramatic falls for duty free tobacco in Australia

Dramatic falls for duty free tobacco in Australia | The Internal Consultant - Travel Retail | Scoop.it
Evidence of the negative effect of the slashing of the Australian duty free allowance at the tail end of 2012 has come to light from research undertaken by DKMA. Data from the Switzerland-based airport market analyst, focused on international traffic to Australia, show that passenger behaviour has changed significantly on these routes.
Vimal Rai's insight:

This is interesting data. However, I wonder if "trends" or "reactions" are somehow being mis-interpreted as correlations or causality.

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Stand Clear of Closing Doors! L'Oréal new vending machines...

Stand Clear of Closing Doors! L'Oréal new vending machines... | The Internal Consultant - Travel Retail | Scoop.it

The beauty company L’Oreal is testing a kind of virtual vending machine inside a New York City subway station, which will offer advice and sell cosmetics to passers-by.

 

Passers-by will see screens and a mirror that use cameras and sensors to recommend women’s cosmetics bearing the L’Oréal Paris brand name, which can then be purchased.

 

The project, called the L’Oréal Paris Intelligent Color Experience, is being described by the participants as an entry in the realm of interactive shopping outside of traditional stores. It is another example of a trend known as experiential marketing, which seeks to give brands more tangible form beyond retail shelves.


Via Jerome Goldberg (JMG-Research)
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Measuring the ROI of a Good Customer Experience

Measuring the ROI of a Good Customer Experience | The Internal Consultant - Travel Retail | Scoop.it
A man was visiting his farmer friend one weekend, and as the two of them sat in rocking chairs on the front porch the visitor couldn’t help but notice a pig hobbling around the barnyard with a
Vimal Rai's insight:

The idea is of course great; the execution quite difficult!

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How One Company Makes No-Brand Sexy to Consumers

How One Company Makes No-Brand Sexy to Consumers | The Internal Consultant - Travel Retail | Scoop.it
Innovative companies, such as Apple, make their brand sexy by creating genius products that attract cult-like consumers. If this is the western approach to innovation, how does the Japanese approach it differently?
Vimal Rai's insight:

Nice analysis on Muji - not very common to see such stores or brands being analysed as they tend to fly under the radar. 

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The travel marketing funnel is broken

The travel marketing funnel is broken | The Internal Consultant - Travel Retail | Scoop.it
Brian Solis, an Altimeter Group analyst, says that marketing departments need to think more in an ellipsis model for planning their campaigns to reach socially connected consumers.
Vimal Rai's insight:

Some very pertinent ideas about socialising the travel marketing process. A couple of hidden gems on what to do if you're in travel marketing.

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Demand for personal shopper service at airports

Demand for personal shopper service at airports | The Internal Consultant - Travel Retail | Scoop.it
More than 10% of women and 8% of men said they wanted a personal shopper service at airports, according to Skyscanner’s global survey of more than 10,000 travellers.
Vimal Rai's insight:

Some interesting findings, but the numbers are underwhelming. Tome it just shows that airports have to provide beyond the basic and instead have a range of facilities for the different segments of travellers - families with children, business person, holiday goer, world-weary traveller etc.

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Online shoppers spending twice what they did 10 years ago as report warns a fifth of UK shops could go in 'High Street Armageddon'

Online shoppers spending twice what they did 10 years ago as report warns a fifth of UK shops could go in 'High Street Armageddon' | The Internal Consultant - Travel Retail | Scoop.it
The average monthly spend on internet shopping has gone up from up from £56 to £113 per month, a survey by comparison website broadbandchoices.co.uk showed.
Vimal Rai's insight:

This is only in the UK. Given the rate of adoption of m- and e-commerce, by the time wifi in the air becomes ubiquitous, chances are the travel retail industry is going to face very fundamental challenges.

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For Penney, a Tough Lesson in Shopper Psychology

For Penney, a Tough Lesson in Shopper Psychology | The Internal Consultant - Travel Retail | Scoop.it
Because of the quirks of human psychology, simplifying pricing isn’t so simple. J.C. Penney learned that lesson the hard way.
Vimal Rai's insight:

Some lessons here for Travel Retail?

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Next Item for Sale Aboard China’s Spring Airlines: Cars

Next Item for Sale Aboard China’s Spring Airlines: Cars | The Internal Consultant - Travel Retail | Scoop.it
Passengers aboard China’s Spring Airlines Co., the nation’s biggest privately-owned carrier, may soon be able to buy cosmetics, jewelry...and cars.
Vimal Rai's insight:

Really?! Perhaps - like at least 1 other airline I recently found out does - they can sell non-refundable coupons for test-drives too :)

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E-commerce In China – Statistics and Trends [Infographic]

E-commerce In China – Statistics and Trends [Infographic] | The Internal Consultant - Travel Retail | Scoop.it
In this infographic from GO-Globe.com, you will learn more about latest e-commerce statistics and trends of China, the country with highest online population.
Vimal Rai's insight:

Wow. The numbers are mind-boggling.

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MediaPost Publications Shopping Anytime, Anywhere; The App & Mortar Economy 02/14/2013

MediaPost Publications Shopping Anytime, Anywhere; The App & Mortar Economy 02/14/2013 | The Internal Consultant - Travel Retail | Scoop.it
Shopping Anytime, Anywhere; The App & Mortar Economy - 02/14/2013
Vimal Rai's insight:

When is the TR industry going to realise this and do something about it? Or are we going to continue lagging...

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Stop Listening to Your Customers

Stop Listening to Your Customers | The Internal Consultant - Travel Retail | Scoop.it
Their desire to keep up with the Joneses is probably skewing your market research.
Vimal Rai's insight:

This article makes an excellent point about needing to understand when to ignore what your customer is telling you, or when NOT TO ASK your customer for justifications of future, and therefore theoretical behaviour. The context of behaviour is sometimes more important than the cognition behind it and it can be a more powerful instigator than we think. The problem is knowing how to tell the difference. Powerful lessons for retailers, by the way.

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