The Internal Cons...
Follow
Find
497 views | +0 today
 
Rescooped by Vimal Rai from Travel Retail
onto The Internal Consultant - Travel Retail
Scoop.it!

Paris CdG Duty Free sales per PAX reached 31€ (+12.2%) in 2012

Duty Free shops over all terminals at Paris-Charles de Gaulle airport saw sales per passenger sharp increase (+12.2 % to 31.0€) driven by the strong traffic growth of highly contributive destinations such as China (14.4 %) or Russia (12.5 %)...


Via Jerome Goldberg (JMG-Research)
Vimal Rai's insight:

Not too bad, in a region where the economy isn't that bright. But that's also what's attracting the Asians, esp the Chinese. And of course, Paris is Paris, after all!

more...
No comment yet.

From around the web

The Internal Consultant - Travel Retail
Your new post is loading...
Your new post is loading...
Scooped by Vimal Rai
Scoop.it!

What passengers read in inflight magazines

What passengers read in inflight magazines | The Internal Consultant - Travel Retail | Scoop.it
The Global Passenger Survey, the world's largest airline passenger survey of over 40 airlines, uncovered insights into a range of passenger behaviour and opinion, including how passengers engage with their inflight magazine.  Given the size and range of the survey, these media insights make GPS effectively the largest inflight media survey of its kind.Within the media section of the survey, airline passengers were asked to score the editorial content that they like to read in inflight magazines.
Vimal Rai's insight:

Who says magazines have gone the way of the dinosaur? I think we should be careful to distinguish between myth and reality, an idea and fact. And just because most things - including content consumption - is going digital, it does not mean we throw out the baby with the bathwater. 

more...
No comment yet.
Scooped by Vimal Rai
Scoop.it!

Is Airline Retail the future of Duty Free? Reflections from #ARC15LON

Is Airline Retail the future of Duty Free? Reflections from #ARC15LON | The Internal Consultant - Travel Retail | Scoop.it
I have been attending the Airline Retail Conference (ARC) in London for the past two days and reflecting on the future of Airline Retail, especially in comparison to the wider Global Travel Retail/ Duty Free market which includes Airport shops, Ferries and other shops and sales. The total market is worth c. $60 billion globally and has grown at 9% CAGR (2010-15). Airline retail in comparison has lagged behind growing at 3% and with a small share despite the dependence on airlines and their netwo
Vimal Rai's insight:

Nice to see someone sparing a thought for inflight retail. Some good observations about the state of the industry today and about where it could go to, if only some effort and strategy was effectively applied. I'm leading a company that is heading there, slowly but surely. If you're an airline - get in touch! 

more...
No comment yet.
Scooped by Vimal Rai
Scoop.it!

AirAsia targets +50% growth in onboard duty free revenues | TheMoodieReport.com

AirAsia targets +50% growth in onboard duty free revenues | TheMoodieReport.com | The Internal Consultant - Travel Retail | Scoop.it
AirAsia targets +50% growth in onboard duty free revenues
Vimal Rai's insight:

Nice to see a strong statement of intent. ISG is looking forward to partnering with Airasia to achieve your ancillary revenue goals!

more...
No comment yet.
Scooped by Vimal Rai
Scoop.it!

Can Your Sales Reps Handle these Four Key Buying Objections?

Can Your Sales Reps Handle these Four Key Buying Objections? | The Internal Consultant - Travel Retail | Scoop.it
The ability for your reps to “handle objections” is a key to achieving 2015 sales success, this according to a recent interview of Jim Ninivaggi, Sales Enablement Practice Director for SiriusDecisions.Too often companies are lumping objection handling into one big bucket, but it is important to distinctly arm sales reps and channel partners to handle each of the four common objections no matter where / when they occur.Originally outlined in Xerox’s training program from Jim’s experience back in
Vimal Rai's insight:

How many travel retailers are thinking about this and training airline crew about overcoming these buying objections?

more...
No comment yet.
Scooped by Vimal Rai
Scoop.it!

The opportunity in online luxury fashion

The opportunity in online luxury fashion | The Internal Consultant - Travel Retail | Scoop.it
After a slow start, luxury fashion has earned its place in the digital universe. Most brands now interact with consumers both through their own branded online store and on multi-brand e-tailers. And e
Vimal Rai's insight:

This is a treasure trove of useful information about luxury retailing online. Bear in mind the survey was asking respondents for what they "would like" from their online retail experience (as opposed to demonstrated online purchasing behaviour). Nonetheless, there are some very clear observations that we would do well to incorporate into our online strategies, not the least of which is that "...e-tailers must offer consumers an exceptionally well-designed site and superior customer experience".

more...
No comment yet.
Scooped by Vimal Rai
Scoop.it!

Crew Engagement vs Technology | Airline Retail Conference (ARC)

Crew Engagement vs Technology | Airline Retail Conference (ARC) | The Internal Consultant - Travel Retail | Scoop.it
Why airlines should incentivise their cabin crew to sell onboard by Annebeth Wijtenburg @abwijtenburg With technology taking over many phases of the
Vimal Rai's insight:

Good discussion on the role of crew in inflight retail. This is actually far more complex than most would imagine, especially if - as the article does - you consider the role of technology and the ever-changing expectations of your customers based on what is happening online and on-ground in regular retail. 

more...
No comment yet.
Scooped by Vimal Rai
Scoop.it!

airlinetrends.com » Heathrow Airport launches ‘onboard picnic’ service

airlinetrends.com » Heathrow Airport launches ‘onboard picnic’ service | The Internal Consultant - Travel Retail | Scoop.it
London Heathrow Airport has introduced a buy-before-you board initiative that looks to take a (small) piece of the revenues that airlines generated with their buy-on-board F&B offerings. Passengers departing from the airport can take ‘onboard picnic’ meal boxes prepared by any of the 118 different Heathrow restaurants on their flight.
Vimal Rai's insight:

The Empire Strikes Back! Seriously though, this is a brilliant initiative and I'm tempted to try it the next time I fly through LHR. For sure it is something else for the airlines to compete against (perhaps they will "ban" food from the airports to be brought onboard?!) and up their game as far as inflight catering and service is concerned.

more...
No comment yet.
Scooped by Vimal Rai
Scoop.it!

You priced this milkshake

You priced this milkshake | The Internal Consultant - Travel Retail | Scoop.it
How do you price a bottle of milkshake? Everyone from Ayn Rand to Karl Marx will give you a slightly different answer, but the majority of solutions boil down to some combination of cost,...
Vimal Rai's insight:

This is frightening. 

more...
No comment yet.
Rescooped by Vimal Rai from Travel Retail
Scoop.it!

For Shoppers, Next Level of Instant Gratification

For Shoppers, Next Level of Instant Gratification | The Internal Consultant - Travel Retail | Scoop.it

A wave of experiments at various companies could take consumer convenience (and impulsiveness) to new heights. The ultimate vision is a form of shopping nirvana, where consumers can buy what they covet on the spot — straight from an attention-grabbing magazine ad, for instance, or off a television screen, or even from a refrigerator.

 

 


Via Jerome Goldberg (JMG-Research)
more...
Jerome Goldberg (JMG-Research)'s curator insight, October 8, 2013 6:10 PM

Instead of pushing Shop Penetration, time to play on grabbing Consumer Attention...

Scooped by Vimal Rai
Scoop.it!

Airlines promise a return to civility, for a fee

Airlines promise a return to civility, for a fee | The Internal Consultant - Travel Retail | Scoop.it
Airlines are introducing a new bevy of fees, but this time passengers might actually like them. Unlike the first generation of charges which dinged fliers for once-free services like checking a bag, these ...
Vimal Rai's insight:

So we've been talking about these things for years, but it's finally becoming a reality. Good show. This would redefine the way we travel.

more...
No comment yet.
Scooped by Vimal Rai
Scoop.it!

Now Arriving at Your Seat: The In-Flight Storefront

Now Arriving at Your Seat: The In-Flight Storefront | The Internal Consultant - Travel Retail | Scoop.it
Airlines are looking to expand in-flight sales beyond food and drinks, to such things as hotels, rental cars and package trips.
more...
No comment yet.
Scooped by Vimal Rai
Scoop.it!

Increasing onboard ancillary revenues through data and connectivity

Increasing onboard ancillary revenues through data and connectivity | The Internal Consultant - Travel Retail | Scoop.it
We explore how airlines are utilising new tech to increase onboard ancillary revenue, creating a momentum of innovation focusing on digital developments
Vimal Rai's insight:

A good overview of what some airlines ar doing today to push the traditional borders of inflight retail. A sign of so many interesting things to come!

more...
No comment yet.
Scooped by Vimal Rai
Scoop.it!

Top Spenders in International Tourism | .TR

Top Spenders in International Tourism | .TR | The Internal Consultant - Travel Retail | Scoop.it
Among the biggest spenders in tourism is China and Germany.
Vimal Rai's insight:

Some interesting statistics.

more...
No comment yet.
Scooped by Vimal Rai
Scoop.it!

Turning Luxury Shoppers into Luxury Buyers

Turning Luxury Shoppers into Luxury Buyers | The Internal Consultant - Travel Retail | Scoop.it
A new report from the Boston Consulting Group suggests that global luxury goods and services will continue to grow at around 7 percent annually — handily outpacing the GDP of many countries.Such growth is attributed to more brands reaching luxury status, higher disposable income and a larger number of buyers being able to afford luxury products. In the United States, the largest luxury market, about 46 million Americans (roughly the population of Spain), bought at least one luxury item in the pa
Vimal Rai's insight:

This is what "big data" ought to be used for...to understand in much finer detail who your customer is and why they are buying. Then to use this knowledge to tailor products, offers and pricing accordingly.

more...
No comment yet.
Suggested by Ek Je Ache Blog
Scoop.it!

Few Tricks to Travel Cheap

Few Tricks to Travel Cheap | The Internal Consultant - Travel Retail | Scoop.it
One of the greatest pleasures of life is undoubtedly to travel. No matter how you travel or where you go, you get the chance to interact with other cultures so it’s an experience that opens up your mi
Vimal Rai's insight:
Some good advice to follow that may not only save some money but give you a different - more "local" - experience!
more...
No comment yet.
Scooped by Vimal Rai
Scoop.it!

Travelers shell out worldwide - over 5m Chinese travelled overseas during the recent Spring Festival

Travelers shell out worldwide - over 5m Chinese travelled overseas during the recent Spring Festival | The Internal Consultant - Travel Retail | Scoop.it
Travelers shell out worldwide
Vimal Rai's insight:

Some interesting stats about Chinese travellers recently. Worrying to note HKG does not feature in the Top 10 list? Maybe the devil is in the detail somewhere...

more...
No comment yet.
Scooped by Vimal Rai
Scoop.it!

Flight departure screens can be personal too

Flight departure screens can be personal too | The Internal Consultant - Travel Retail | Scoop.it
Watch passengers closely as they stand around airport departure screens trying to pinpoint which gate their flight leaves from. They will stare for at least 30 seconds before they find what they need to know, and if the airport did its job well they’ll walk away (hopefully) in the right direction.But the right direction for passengers is not necessarily the right direction for airports.
Send a passenger to their boarding gate too soon and they won’t spend in stores.

Send them too late and they
Vimal Rai's insight:

An interesting idea to help airports and travel retailers!

more...
No comment yet.
Scooped by Vimal Rai
Scoop.it!

Shopping Made Easy: How Retailers Can Simplify Item-Hunting for People

Shopping Made Easy: How Retailers Can Simplify Item-Hunting for People | The Internal Consultant - Travel Retail | Scoop.it
For customers, there’s nothing worse than having to hunt down an item. Sure, looking around and discovering new products can part of the fun of shopping, but the experience becomes very frustrating when people can’t find the product, size, or color they need.Back in the day, retailers had no good way to address this issue. If a particular item is unavailable, pretty much the only thing they can do is tell the customer to come back or give them a call when the item goes back in stock. As a result
Vimal Rai's insight:

Lots of talk about omni-channel retailing these days. Watch the video to see the best of it in action from Macy's.

more...
No comment yet.
Scooped by Vimal Rai
Scoop.it!

Men's Fashion e-Commerce Entrepreneurs Thriving | LinkedIn

Men's Fashion e-Commerce Entrepreneurs Thriving | LinkedIn | The Internal Consultant - Travel Retail | Scoop.it
Vimal Rai's insight:

The power of the combination of Content and Commerce in Context.

more...
No comment yet.
Scooped by Vimal Rai
Scoop.it!

Newseum: Retail of the Future | LinkedIn

Newseum: Retail of the Future | LinkedIn | The Internal Consultant - Travel Retail | Scoop.it
Vimal Rai's insight:

I had to read this twice before I got it. It's an interesting take on retail in the future. I wonder if it will happen! 

more...
No comment yet.
Scooped by Vimal Rai
Scoop.it!

Dramatic falls for duty free tobacco in Australia

Dramatic falls for duty free tobacco in Australia | The Internal Consultant - Travel Retail | Scoop.it
Evidence of the negative effect of the slashing of the Australian duty free allowance at the tail end of 2012 has come to light from research undertaken by DKMA. Data from the Switzerland-based airport market analyst, focused on international traffic to Australia, show that passenger behaviour has changed significantly on these routes.
Vimal Rai's insight:

This is interesting data. However, I wonder if "trends" or "reactions" are somehow being mis-interpreted as correlations or causality.

more...
No comment yet.
Rescooped by Vimal Rai from Travel Retail
Scoop.it!

Stand Clear of Closing Doors! L'Oréal new vending machines...

Stand Clear of Closing Doors! L'Oréal new vending machines... | The Internal Consultant - Travel Retail | Scoop.it

The beauty company L’Oreal is testing a kind of virtual vending machine inside a New York City subway station, which will offer advice and sell cosmetics to passers-by.

 

Passers-by will see screens and a mirror that use cameras and sensors to recommend women’s cosmetics bearing the L’Oréal Paris brand name, which can then be purchased.

 

The project, called the L’Oréal Paris Intelligent Color Experience, is being described by the participants as an entry in the realm of interactive shopping outside of traditional stores. It is another example of a trend known as experiential marketing, which seeks to give brands more tangible form beyond retail shelves.


Via Jerome Goldberg (JMG-Research)
more...
Scooped by Vimal Rai
Scoop.it!

Measuring the ROI of a Good Customer Experience

Measuring the ROI of a Good Customer Experience | The Internal Consultant - Travel Retail | Scoop.it
A man was visiting his farmer friend one weekend, and as the two of them sat in rocking chairs on the front porch the visitor couldn’t help but notice a pig hobbling around the barnyard with a
Vimal Rai's insight:

The idea is of course great; the execution quite difficult!

more...
No comment yet.
Scooped by Vimal Rai
Scoop.it!

How One Company Makes No-Brand Sexy to Consumers

How One Company Makes No-Brand Sexy to Consumers | The Internal Consultant - Travel Retail | Scoop.it
Innovative companies, such as Apple, make their brand sexy by creating genius products that attract cult-like consumers. If this is the western approach to innovation, how does the Japanese approach it differently?
Vimal Rai's insight:

Nice analysis on Muji - not very common to see such stores or brands being analysed as they tend to fly under the radar. 

more...
No comment yet.
Scooped by Vimal Rai
Scoop.it!

The travel marketing funnel is broken

The travel marketing funnel is broken | The Internal Consultant - Travel Retail | Scoop.it
Brian Solis, an Altimeter Group analyst, says that marketing departments need to think more in an ellipsis model for planning their campaigns to reach socially connected consumers.
Vimal Rai's insight:

Some very pertinent ideas about socialising the travel marketing process. A couple of hidden gems on what to do if you're in travel marketing.

more...
No comment yet.