The Internal Consultant - Travel Retail
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International tourism to continue robust growth in 2013, after a +4% growth in 2012 to reach 1.035 billion

International tourism to continue robust growth in 2013, after a +4% growth in 2012 to reach 1.035 billion | The Internal Consultant - Travel Retail | Scoop.it

With an additional 39 million international tourists, up from 996 million in 2011, international tourist arrivals surpassed 1 billion (1.035 billion) for the first time in history in 2012. Demand held well throughout the year, with a stronger than expected fourth quarter.

By region, Asia and the Pacific (+7%) was the best performer, while by sub-region South-East Asia, North Africa (both at +9%) and Central and Eastern Europe (+8%) topped the ranking.

UNWTO forecasts international tourist arrivals to increase by 3% to 4% in 2013, much in line with its long term forecast for 2030: +3.8% a year on average between 2010 and 2020.

By region, prospects for 2013 are stronger for Asia and the Pacific (+5% to +6%), followed by Africa (+4% to +6%), the Americas (+3% to +4%), Europe (+2% to +3%) and the Middle East (0% to +5%)


Via Jerome Goldberg (JMG-Research / ForwardKeys)
Vimal Rai's insight:

Interesting numbers. Should we be looking closer at Africa already?

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uktravelroom's curator insight, January 30, 2013 5:18 AM

Interesting growth for Eastern Europe

Anne Bosworth's curator insight, January 30, 2013 7:57 AM

I wonder if anyone feels as I do...like maybe they should hurry & get their traveling in before the world starts becoming more difficult & dangerous.

The Internal Consultant - Travel Retail
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China remains the world's most expensive luxury market

China remains the world's most expensive luxury market | The Internal Consultant - Travel Retail | Scoop.it
Average luxury goods prices in China are 20 percent higher than the global average, according to new research.
Vimal Rai's insight:
Clearly, the Chinese traveller aims and is able to find significant value in shopping overseas, particularly in Europe or other countries where not only are the prices cheaper, but they also refund VAT/GST etc. 
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British Airways: Turbulence With ‘Buy On Board’ | PYMNTS.com

British Airways: Turbulence With ‘Buy On Board’ | PYMNTS.com | The Internal Consultant - Travel Retail | Scoop.it
British Airways (BA) is now charging for food and drinks aboard its European flights.
Vimal Rai's insight:
My belief is this will come to pass, eventually. Sure there will be more turbulence and unhappiness to come, but surely this has to be expected? No one *wants* or *is happy to* pay for food and drink on top of the airfare, and particularly when it used to be free/included-in-the-price. And you add to that mix cash not being accepted, payment systems not working, and crews insufficiently trained (when will they ever learn?) you've had to have seen this coming.
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Fraport and Gebr Heinemann strike 50:50 joint venture to manage Frankfurt Airport retail operations - The Moodie Davitt Report

Fraport and Gebr Heinemann strike 50:50 joint venture to manage Frankfurt Airport retail operations - The Moodie Davitt Report | The Internal Consultant - Travel Retail | Scoop.it
In big breaking news, Fraport and Gebr Heinemann have struck a deal to manage Frankfurt Airport's duty free business through a new joint venture, with each taking a 50% share. The deal will help deliver closer collaboration, say the partners, notably in the key area of e-commerce.
Vimal Rai's insight:
So now it's clear why there was a clear willingness for them to collaborate on the AOE tech platform. Surely a sign of the times to come in Travel Retail?
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How Those Kids Will Save Your Company

How Those Kids Will Save Your Company | The Internal Consultant - Travel Retail | Scoop.it
Vimal Rai's insight:
The RM idea is a brilliant one, if only it is taken seriously and implemented. It will take guts and may be seen as a "challenge" by the more established and experienced members of a team. On another note, I believe "digital" is not well-defined enough in terms of an actual strategy, tactic and execution on a "real" basis. It's one of those things that we all know when we see it, but can't quite define where it begins and just how far it should go or where it stops.
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Internet of Things in Retail

Internet of Things in Retail | The Internal Consultant - Travel Retail | Scoop.it
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Vimal Rai's insight:
The Internet of Things (IoT) in Retail; examples of how and where it comes into play and what some of the obvious benefits are.
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The four most innovative ideas that will shape the future of Retail.

The four most innovative ideas that will shape the future of Retail. | The Internal Consultant - Travel Retail | Scoop.it
Curate - Innovate - Elevate - Congregate. Read about the 4 ways to improve the retail experience in the future.
Vimal Rai's insight:
Curate - Innovate - Elevate - Congregate. Read about the 4 ways to improve the retail experience in the future. 
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What makes a Chinese millennial tick? CiR research reveals key insights | Counter Intelligence Retail

What makes a Chinese millennial tick? CiR research reveals key insights | Counter Intelligence Retail | The Internal Consultant - Travel Retail | Scoop.it
Vimal Rai's insight:
Important insights about Chinese consumers particularly for travel retail.
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Exclusive Interview: Dufry’s Julián Díaz (Part II) | Travel Retail Business

Exclusive Interview: Dufry’s Julián Díaz (Part II) | Travel Retail Business | The Internal Consultant - Travel Retail | Scoop.it
In part two of an exclusive video interview with TRBusiness, Dufry CEO Julián Díaz says an $8bn sales forecast for 2016 could be realistic for the company,
Vimal Rai's insight:
Always interesting to listen to the leadership of the world's largest Travel Retailer! What I took away was the fact that the industry seems to be coming to a consensus on how much more cooperation is needed to fully leverage the growth in pax numbers.
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Philippe Schaus weighs in on concession model debate | Travel Retail Business

Philippe Schaus weighs in on concession model debate | Travel Retail Business | The Internal Consultant - Travel Retail | Scoop.it
“The excitement costs money,” he said. “If you want to create excitement, it costs money and you have to invest. But if you have to pay crazy rents you’re not going to invest. So that’s where it’s going to reach a limit.”
Vimal Rai's insight:
“The excitement costs money,” he said. “If you want to create excitement, it costs money and you have to invest. But if you have to pay crazy rents you’re not going to invest. So that’s where it’s going to reach a limit.” Well said.
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Frankfurt Airport Omnichannel E-Commerce Launch

Watch how AOE & Magento turned Frankfurt Airport, Europe's largest travel hub and one of the largest shopping malls on the planet, into the mos
Vimal Rai's insight:
Travel retailers out there - particularly inflight - this is true disruption of our traditional model. This is what "travel retail" really needs to look like, with the traveller front and centre of the entire experience. Ignore at our own peril.
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Exclusive: Dufry’s Julián Díaz video interview | Travel Retail Business

Exclusive: Dufry’s Julián Díaz video interview | Travel Retail Business | The Internal Consultant - Travel Retail | Scoop.it
In an exclusive two-part video interview the CEO of Dufry, Julián Díaz told TRBusiness that he believes industry consolidation is inevitable, but this doesn’t
Vimal Rai's insight:
We are overdue for a more integrated, value-based business model in travel retail. Putting the customer front and centre means: a new strategy for governance, customer engagement, and alignment of interests between all the stakeholders (including airlines, suppliers, travel agencies etc.) We need to adapt to new type of consumer AND new technology.And a realisation that we need to up our game in the delivery of "value" to the customer which has to come not only from price savings but from other areas as well (the shop, the offer, the service etc.). Timely!
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Terminal Turbulence (in Travel Retail)? - Inside the Cask

Terminal Turbulence (in Travel Retail)? - Inside the Cask | The Internal Consultant - Travel Retail | Scoop.it
The latest issue of The Spirits Business magazine, reviews the recent up-and-down journey in the travel retail world this past year, whilst also revealing some sunny patches among the clouds, by Kristiane Sherry. The latest printed edition of the magazine is now
Vimal Rai's insight:
An interesting perspective on the impact of the last 18months or so, on alcohol  in GTR.
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Are low spending Chinese shoppers a new normal? | Travel Retail Business

Are low spending Chinese shoppers a new normal? | Travel Retail Business | The Internal Consultant - Travel Retail | Scoop.it
There are stark differences in August tax-free sales, largely because of the beneficial 'MERS effect' in Korea. August shopping data from tax refund
Vimal Rai's insight:
Passenger numbers up but average ticket size is down. Aside from blaming this on the Chinese spending less, is GTR over-discounting? Are retailers not communicating relevant value? A deeper dive is warranted.
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How can airlines and airports integrate their retail business in the future?

How can airlines and airports integrate their retail business in the future? | The Internal Consultant - Travel Retail | Scoop.it
Jarkko Konttinen, former VP Marketing, CX and Ancillary, Finnair, explores how a new airline/airport retail model could transform ancillary revenues.
Vimal Rai's insight:
An expansive write-up on the retailing opportunity IF airlines and airports learn to collaborate. Good read. 
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Imagine a Duty Free shopping world without any shops. Will the day come when an online Travel Retail Marketplace will capture the Customer?

Imagine a Duty Free shopping world without any shops. Will the day come when an online Travel Retail Marketplace will capture the Customer? | The Internal Consultant - Travel Retail | Scoop.it
Nice one IM Smith! This is out of the box and upon first reading should scare the daylights out of airports and retailers. Trouble is, last-mile fulfillment remains an issue. For now. Custody and ownership of goods is yet retained by the retailers. Fulfillment is likely to take place on the land lorded by the airports (or in-flight on an airline) so they will insist on their pound of flesh. A conundrum for now. But this is interesting nonetheless!
Vimal Rai's insight:
This is out of the box and upon first reading should scare the daylights out of airports and retailers. Trouble is, last-mile fulfillment remains an issue. For now. Custody and ownership of goods is yet retained by the retailers. Fulfillment is likely to take place on the land lorded by the airports (or in-flight on an airline) so they will insist on their pound of flesh. A conundrum for now. But this is interesting nonetheless!
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The end of the captive audience: why airports need to develop their value chain.

The end of the captive audience: why airports need to develop their value chain. | The Internal Consultant - Travel Retail | Scoop.it
Thank you for a well-written article Martijn. The core issue around the challenges posed to travel retail by the constantly connected customer has suddenly become a hot topic for discussion across multiple forums, particularly since the webinar by AOE (who powered the Fraport/LH/Heinemann solution in the video).

Clearly, the fact that it's the first time that an airport, airline and retailer have decided to collaborate rather than compete, has made a huge impact - huge enough to represent hope for the industry that is otherwise struggling for profitability. It does surprise me however, when I recently learnt of the ambivalence of some airports and retailers (and undoubtedly airlines too) in Asia towards this "solution". Many remain skeptical, and some even want to exercise a form of control or exclusivity on such a collaboration.

It is the same fear and distrust that drives the suggestion that free airport wifi will be cut back; the idea that adopting a walled-garden approach is the safest way to move ahead and prevent competition (particularly e-tailers) from eroding the already thin margins.

My opinion is that this is a mistake. Business success in the new world economy is not going to be driven by trying to exclude competition (nor obviously by enhancing it). It will be driven by *collaboration*. All the efforts and resources spent in trying to create walled gardens in airports will be a waste of time eventually; time, that will meanwhile be spent by consumers developing greater affinity for off-airport shopping. It would be a lot more fruitful to have collaboration between technology providers, airports, airlines, retailers and other service providers to transform the travel experience as a whole into a significantly more personalised one. Travellers will "thank you" with their wallets.
Vimal Rai's insight:
The core issue around the challenges posed to travel retail by the constantly connected customer has suddenly become a hot topic for discussion across multiple forums, particularly since the webinar by AOE (who powered the Fraport/LH/Heinemann solution in the video). 

Clearly, the fact that it's the first time that an airport, airline and retailer have decided to collaborate rather than compete, has made a huge impact - huge enough to represent hope for the industry that is otherwise struggling for profitability. It does surprise me however, when I recently learnt of the ambivalence of some airports and retailers (and undoubtedly airlines too) in Asia towards this "solution". Many remain skeptical, and some even want to exercise a form of control or exclusivity on such a collaboration. 

It is the same fear and distrust that drives the suggestion that free airport wifi will be cut back; the idea that adopting a walled-garden approach is the safest way to move ahead and prevent competition (particularly e-tailers) from eroding the already thin margins. 

My opinion is that this is a mistake. Business success in the new world economy is not going to be driven by trying to exclude competition (nor obviously by enhancing it). It will be driven by *collaboration*. All the efforts and resources spent in trying to create walled gardens in airports will be a waste of time eventually; time, that will meanwhile be spent by consumers developing greater affinity for off-airport shopping. 

It would be a lot more fruitful to have collaboration between technology providers, airports, airlines, retailers and other service providers to transform the travel experience as a whole into a significantly more personalised one. 

Travellers will "thank you" with their wallets.
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L’Oréal: ‘Digital is the only future for travel retail’ | Travel Retail Business

L’Oréal: ‘Digital is the only future for travel retail’ | Travel Retail Business | The Internal Consultant - Travel Retail | Scoop.it
Laroia: 'We believe that digital will be a game-changer but this can only become a reality if we as an industry manage to unite'. L’Oréal Travel Retail has
Vimal Rai's insight:
Love this - 20% sales through e-comm, 50% enabled by direct contact, 100% digitally-influenced.And this mentality can only help us more through collaboration across the entire travel journey amongst stakeholders.
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Duty free gets a reality check at Hamburg GSF event | Travel Retail Business

Duty free gets a reality check at Hamburg GSF event | Travel Retail Business | The Internal Consultant - Travel Retail | Scoop.it
“Airports are not an experience, they’re an annoyance. They used to see other airports as competitors but now everyone is looking for a piece of the pie. Disruption is so fast. There is little incentive to buy anywhere except online.”
Vimal Rai's insight:
Love this bit: "Airports are not an experience, they’re an annoyance. They used to see other airports as competitors but now everyone is looking for a piece of the pie. Disruption is so fast. There is little incentive to buy anywhere except online.” The message is clear - cooperate because someone's stolen your cheese.
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Digitalization: Six Wins for The Future of Airline Duty Free Ancillary Sales

Digitalization: Six Wins for The Future of Airline Duty Free Ancillary Sales | The Internal Consultant - Travel Retail | Scoop.it
Have questions? Want to Stay tuned to our news? Sign up through the link here — http://eepurl.com/cl3mb1
Vimal Rai's insight:
Another technology solution that aims to promote cooperation between airports, airlines and retailers towards achieving higher ancillary revenues all around in Travel Retail.
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Is passenger data gathered through WiFi qualitative? | Travel Retail Business

Is passenger data gathered through WiFi qualitative? | Travel Retail Business | The Internal Consultant - Travel Retail | Scoop.it
It is a hard fact that many airports could increase revenue through better and more timely communication with passengers – before and after their trips – and
Vimal Rai's insight:
Some interesting perspectives around understanding and engaging the customer, albeit through the lens of "loyalty" schemes at airports (or the lack of them). I can't help but feel we need to strike a balance between narrowing the focus to the core problem, and widening it just enough to remain relevant to the overall issue. So, it needs to be narrow enough to implement specific solutions aimed at traveller tribes (business, leisure, family, groups, first-timers etc.) but it also has to be wide enough to understand the importance of technology in enabling all this. Tech has to provide the platform and there absolutely has to be collaboration between airport, airline and all other stakeholders in the travel chain. 
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‘Focus on Millennials but plan for Gen Z’ says CiR | Travel Retail Business

‘Focus on Millennials but plan for Gen Z’ says CiR | Travel Retail Business | The Internal Consultant - Travel Retail | Scoop.it
Can the industry handle rapid change? At TFWA’s second Research Workshop in Cannes earlier this month, travel retail analyst, Counter Intelligence Retail,
Vimal Rai's insight:
Pax numbers have been on the up for the last couple of years and they look to be accelerating in terms of growth, in tandem with GDP growth especially in Asia. The trouble is this is not translating into spend per pax in TR, which is declining. 

So the underlying basis is there, and clearly TR needs to up its game in terms of engagement and conversion.
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Luxury brands turn to in-store tech to boost fashion retail

Luxury brands turn to in-store tech to boost fashion retail | The Internal Consultant - Travel Retail | Scoop.it
Data-collecting displays and smartphone signals help Parisian outlets track what tempts customers
Vimal Rai's insight:
We are just now scratching the surface of using digital to bridge the physical and online worlds, particularly in the area of analytics and understanding customer behaviour and preferences. The IOT is going to enable so much more. Watch this space.
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What Samsung needs to do next to restore trust in its customers after the Galaxy Note 7 debacle

What Samsung needs to do next to restore trust in its customers after the Galaxy Note 7 debacle | The Internal Consultant - Travel Retail | Scoop.it
Vimal Rai's insight:
"Samsung needs to make sure the problem doesn’t cascade to its other product lines. " Too late in my opinion. I've had a bit of a history personally disliking Samsung. Mind you, it was never always that way. Things were fine (even when I didn't particularly enjoy using the Note series phones or the Tab) until the time came when my TV started "clicking" and one day clicked-to-death and never came back on. Multiple calls and some thorough research and multiple product reviews later, I came to understand the following: (a) Samsung's design thinking and ability to build electronics is well, less than spectacular, and I'm being really nice; (b) their customer service is neither about service nor about the customer; (c) unless required by law, they will do all in their power to ignore or deflect responsibility for design or build issues. In HKG, unlike in the UK, there is no consumer law compelling manufacturers to fix design and build defects beyond the warranty period. So while people in the UK received new TVs or refunds from Samsung when they had the exact problem I had here in Hong Kong, I spent multiple hours and effort trying to get something, anything from Samsung for my GBP3k TV that clicked to death 3 months after the 2 year warranty. It's only when I threatened to bring them to Consumer Court that they offered to refund me the cost of getting a serviceman to my house just to check the TV (GBP80). BY that time I had had it, and decided I would make it my mission (for some of my life) to dissuade everyone possible to stay away from the brand. Funny now, so many people who hear this can recount similar experiences with their refrigerators, laptops, TVs etc. It just goes to show how deep the rot is in the company, across its product lines.
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Why Brands Like Chanel Aren’t Touching e-Commerce - Power Retail

Why Brands Like Chanel Aren’t Touching e-Commerce - Power Retail | The Internal Consultant - Travel Retail | Scoop.it
While the world of retail is transmuting into the digital era and more and more brands uptake or launch e-Commerce platforms, Chanel is taking a stance.
Vimal Rai's insight:
The headline is almost misleading. Almost because short of the "transaction" Chanel is enacting a careful strategy leveraging the power of the internet. Clearly they believe in webrooming as a means of building brand engagement, and they have embraced uniform pricing, thereby getting around the pesky problem of "price comparison" that the internet so loves to democratise. The question in my mind is - how many other brands are iconic enough to follow such a strategy?
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What can Travel Retailers learn from Discounters? - Inside the Cask

What can Travel Retailers learn from Discounters? - Inside the Cask | The Internal Consultant - Travel Retail | Scoop.it
Discounters, especially hard discounters such as Aldi and Lidl, have a very different business model to retailers in the Global Travel Retail (GTR) channel. However what can travel retailers learn from Discounters? This was one
Vimal Rai's insight:
Fabulous application of discount-store-thinking to GTR. An essential read if you're serious about changing the game and dealing with the current challenges facing all of us in the GTR industry. It's not difficult to do - you just need the will to execute.
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