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Dubai Airshow: 'Gulf Three' deals will strike fear into rival airlines

Dubai Airshow: 'Gulf Three' deals will strike fear into rival airlines | The Internal Consultant - Airlines & Aviation | Scoop.it
The fact that Emirates, Etihad and Qatar Airlines bought more than $150 billion worth of commercial planes on the first day of the Dubai Airshow has surprised no one, but at the same time worried just about everyone in the airline industry -- well,...
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Wow. Frightening for all industry watchers. 

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Study: Air rage is more common on flights with first-class cabins

Study: Air rage is more common on flights with first-class cabins | The Internal Consultant - Airlines & Aviation | Scoop.it
If you've ever been herded past people sipping champagne on your way to a cramped economy class and immediately wanted to punch something, you're probably not alone. A new organizational behavior study, published yesterday (May 2) in the Proceedings of the National Academy of Sciences, analyzes just how angry people get when they have to brush up agains
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And road rage is more common on roads with expensive cars being driven...*sigh*. Thankfully, there is (at least) the recognition that this is about correlation and not causation.
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People Hate Their Jobs

People Hate Their Jobs | The Internal Consultant - Airlines & Aviation | Scoop.it
(A lot of people asked for the English version, so here it is) Epidemic There’s a serious epidemic hitting us these days. Spreading mercilessly, extremely violent, and sometimes fatal. I’m willing to
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Wow. I can't help but feel he is on to something. And definitely anyone else saying this would come across as a dreamer. I'd like to meet Simon some day.
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The Top Passenger-Tech Trends Infiltrating Airspace

The Top Passenger-Tech Trends Infiltrating Airspace | The Internal Consultant - Airlines & Aviation | Scoop.it
As ‘passenger-tech’ innovations emerge, they’re beginning to change existing norms in airline marketing and customer acquisition.
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An interesting overview on how tech is infiltrating travel and aviation.
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Are Airlines in a Position to Become a Lifestyle Brand? - Boxever Customer Intelligence Cloud for Travel

Are Airlines in a Position to Become a Lifestyle Brand? - Boxever Customer Intelligence Cloud for Travel | The Internal Consultant - Airlines & Aviation | Scoop.it
Airlines most commonly differentiate from their competition based on price. By using data insights, they can become lifestyle brands and earn customer loyalty. Today’s travel marketers face immense pressure, constantly challenged by shareholders and management to increase capacity, grow sales and build customer loyalty in a highly-competitive marketplace. Unlike most industries, competition for airlines, hotels...Read More
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Your thoughts? I'm not clear how airlines will ever make this sort of a transition into becoming a lifestyle brand. Fundamentally they will be flying people between 2 places; yes along the way they have the opportunity to be many things to many people, but at their core, it's about aviation. And by definition, consumers are not going to engage with airlines until there is a need to fly somewhere. Can airlines break out of this need-want cycle to become more (i.e. a "lifestyle" brand)? Even with all the customer data they have, I think it will be tough.

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Tripadvisor airline reviews to change airline marketing

Tripadvisor airline reviews to change airline marketing | The Internal Consultant - Airlines & Aviation | Scoop.it
Tripadvisor airline reviews add a layer of authenticity to airline offerings that was not present before. This has the potential to change airline marketing
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Time will tell if this move by Tripadvisor is going to make a huge difference. Airlines are fundamentally different (in the eyes of the consumer) to hotels. Travellers generally have a larger range of hotels to choose from, than airlines to fly with. Customer demands are quite concentrated during a flight, unlike in a typical hotel stay. Your journey is very much influenced by those around you in-flight, whereas your stay in a hotel is really, mostly about you and your interaction with the hotel staff. A flight is a shorter, time-bound activity, whereas a hotel stay generally occurs over days. And then there's the whole pre-preparation stage: for a flight you come to the airport, go through security etc whereas for a hotel, you pretty much just show up. To come to the point - what are people going to rate an airline on in Tripadvisor? Quality of F&B, timeliness, crew service, product and seats etc.  If you don't have a choice - either in terms of budget or schedules - then it really isn't going to matter to you, the customer.

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Airline ancillary revenue projected to be $59.2 billion worldwide in 2015

Airline ancillary revenue projected to be           $59.2 billion worldwide in 2015 | The Internal Consultant - Airlines & Aviation | Scoop.it
IdeaWorksCompany and CarTrawler project airline ancillary revenue will reach $59.2 billion worldwide in 2015.  This represents a big 18.8% increase a
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An interesting piece of research courtesy of Ideaworks and CarTrawler. Good to know the size of the opportunity. Worthwhile reading the 5-page report too as it breaks down some of the numbers.

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What Airline Marketing can learn from "McWhopper"

What Airline Marketing can learn from "McWhopper" | The Internal Consultant - Airlines & Aviation | Scoop.it
About 6-7 weeks back, Burger King made international headlines when it offered “peace” to rival McDonald’s for a day on the 21st of September, on the
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Nice out of the box thinking. However I'm not quite clear of the tangible (or intangible) benefits some of these will actually bring. Great PR, but what else...?

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Uberisation of airlines

Uberisation of airlines | The Internal Consultant - Airlines & Aviation | Scoop.it
This week, I was invited by Terrapinn to deliver a presentation on the "Uberisation of airlines" at their World Aviation Festival in London. It wasn'
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Great presentation! I wish more airlines would approach this from such a perspective and re-design the engagement paradigm!

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Airlines and technology: The ‘unfair advantage’ of LCCs

Airlines and technology: The ‘unfair advantage’ of LCCs | The Internal Consultant - Airlines & Aviation | Scoop.it
KUALA LUMPUR, Sept 7 — Air travel has come a long way since the days when meals were served with silverware and smoking was legal.

Now that ‘everyone can fly,’ it is like the morning commute, with people crammed into the economy class.  

The
Vimal Rai's insight:

There are many good points discussed here. I do take issue however with the increasingly ubiquitous use of the word "personalisation". Let's be clear - less generalisation does not equal to personalisation. The best that even LCCs are doing is aggregating communications to ever-smaller groups of travellers. Again, this is far from what any lay person would expect when you throw the word "pesonalised" at him.

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Perception vs Reality - Airlines need to know what they're dealing with in a crisis

Perception vs Reality - Airlines need to know what they're dealing with in a crisis | The Internal Consultant - Airlines & Aviation | Scoop.it
In the age of social media, perceptions spread like wildfire – whether they are right or wrong. Airline executives today have the responsibility to bring the reality to fore, often taking to the same mediums that are being used by passengers.Three recent incidents highlight the vulnerability of airlines, as well as how the situations can be turned in their favour.A plane on fireJason Taylor was at the gate at Nashville airport early morning on August 7 this year, waiting to board his flight to S
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Great advice from Shashank for airlines!

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The Future of Flying Could Be More Like a Cruise

The Future of Flying Could Be More Like a Cruise | The Internal Consultant - Airlines & Aviation | Scoop.it
The future of commercial aviation may not be as bleak as previously imagined, and a new people-friendly flying experience could be closer than many think.
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The future of flying...how very innovative!

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TheDesignAir Exclusive Interview With Cathay's Toby Smith

TheDesignAir Exclusive Interview With Cathay's Toby Smith | The Internal Consultant - Airlines & Aviation | Scoop.it
We’re sat in the busy ‘Bridge’ lounge in Hong Kong airport, surrounded by the hustle & bustle of the café area and the sound of Illy espressos being perfectly ground and poured by barista staff...
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This article is a couple of weeks old now but it is a good account of the Cathay product, future and present. For the aviation and product buffs out there! (Now, if they wouldn't mind looking at their Economy class food, especially on regional routes...!)

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Carry-on chaos: The evil genius of airlines

Carry-on chaos: The evil genius of airlines | The Internal Consultant - Airlines & Aviation | Scoop.it
How checked bag fees have led to a carry-on luggage crisis, bogging down boarding times and tying up security screening lines
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Ancillaries - particularly baggage fees - are both a boon and a bane. Not very common in Asia or the ME. Will it happen soon?

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To Attract More Premium Passengers, Asian and Middle East Airlines Raise the Bar on In-Flight Meals

To Attract More Premium Passengers, Asian and Middle East Airlines Raise the Bar on In-Flight Meals | The Internal Consultant - Airlines & Aviation | Scoop.it
Ever since Count Ferdinand von Zeppelin served his guests turtle bouillon, lamb chops and champagne on the world’s first international passenger flight in
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Undoubtedly, most airlines are now able to re-afford the pampering of those in F & J. I just wish more of them paid attention to meal nutrition in EY too!
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This Is The Single Dumbest And Most Infuriating Fee That Airlines Charge - Forbes

This Is The Single Dumbest And Most Infuriating Fee That Airlines Charge - Forbes | The Internal Consultant - Airlines & Aviation | Scoop.it
The FAIR Act has little chance of being passed in a Republican Congress, but if airlines ever do end up being economically re-regulated in some respects due to consumer outrage over fees, they’ll only have themselves to blame. Of all the infuriating fees that airlines charge, none is as counterproductive as this one.
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Many airlines call this a "Change" fee and cloak it as a "fare" change. Any thoughts?
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‘Price still a deciding factor’ for air travel | Travel Retail Business

‘Price still a deciding factor’ for air travel | Travel Retail Business | The Internal Consultant - Airlines & Aviation | Scoop.it
The lowering of air fares, growth in technology-driven onboard services and the rise of premium economy are just some of the major trends influencing the global
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When is it not? I think the argument most forgotten is the one that dictates that your customer ultimately determines the value of your product or service. If you want to play the cheap game, you're sending the message that quality does not matter. And if you purport to deliver the highest quality and standards, many customers will be willing to fork out more than they would otherwise feel like. 

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OPINION: Diversity in airline leadership brings success

OPINION: Diversity in airline leadership brings success | The Internal Consultant - Airlines & Aviation | Scoop.it

"We looked at nearly 1,300 senior executives across 73 global airlines, representing around 80% of all air traffic – and confirmed that leadership teams across the industry remain largely homogeneous. We looked at nearly 1,300 senior executives across 73 global airlines, representing around 80% of all air traffic – and confirmed that leadership teams across the industry remain largely homogeneous.

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"We looked at nearly 1,300 senior executives across 73 global airlines, representing around 80% of all air traffic – and confirmed that leadership teams across the industry remain largely homogeneous." One of my recurring comments about my ex-industry.

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Crystal Cabin Award Shortlist Reveals Top 7 Airline Trends

Crystal Cabin Award Shortlist Reveals Top 7 Airline Trends | The Internal Consultant - Airlines & Aviation | Scoop.it
Now in their 10th year, the Crystal Cabin Awards, given out during the Aircraft Interiors Expo in Hamburg, reveal the best of what we might expect from the
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Inductive charging seems to be the most "innovative" (and consumer friendly) of the lot.. I do feel sometimes we mis-use that word a lot!

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Fast and Free In-Flight Wi-Fi Is Uncharted Territory for Airlines

Fast and Free In-Flight Wi-Fi Is Uncharted Territory for Airlines | The Internal Consultant - Airlines & Aviation | Scoop.it
Carriers are increasingly navigating developments in high-speed connectivity, managing travelers’ expectations and determining a price model that satisfies customers and themselves.
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The key takeaways are clear - it is still limited to the US; bandwidth will continue to be an issue; don't expect it to be free; don't hold your breath for an improvement anytime soon! 

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3 Radical Ideas To Totally Disrupt Air Travel

3 Radical Ideas To Totally Disrupt Air Travel | The Internal Consultant - Airlines & Aviation | Scoop.it
No bags on planes. Middle seats that feel exclusive. And the option to resell your seat. Travelers would be happier for it.
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Why Frequent Business Travel Is So Bad For You

Why Frequent Business Travel Is So Bad For You | The Internal Consultant - Airlines & Aviation | Scoop.it
Those frequent business trips are slowly killing you. Here's why and what you can do about it.
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TOMORROW’S AIR TRAVEL

TOMORROW’S AIR TRAVEL | The Internal Consultant - Airlines & Aviation | Scoop.it
...
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What are your thoughts about the future of air transportation? 

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12 Behind-the-Scenes Secrets of Airports

12 Behind-the-Scenes Secrets of Airports | The Internal Consultant - Airlines & Aviation | Scoop.it
There's an art to signage in an airport. Plus: carpets relax us, and there's a 60 minute window when we're likely to spend the most money.
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Some fascinating insights!

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5 Charts That Show Why the Travel Industry Is the World's Fastest Growing Sector

5 Charts That Show Why the Travel Industry Is the World's Fastest Growing Sector | The Internal Consultant - Airlines & Aviation | Scoop.it
The global travel and tourism sector employs more people than automotive manufacturing, mining, and financial services combined globally, according to new
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Some interesting data around travel and tourism.

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Fracturing airline alliances could signal wave of industry consolidation

Fracturing airline alliances could signal wave of industry consolidation | The Internal Consultant - Airlines & Aviation | Scoop.it
The groupings of major airlines could be set to break apart as carriers look for new ways to work together, claims industry analyst
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Not surprising if you think about the fact that long before these global alliances, the best airlines around had multiple bilateral agreements in place, many of which were with airlines who eventually joined other alliances. In any case, I think "global alliances" are a red herring - airlines will pursue profit-making strategies outside these alliances as long as it serves their individual needs. These alliances are barely more than a logical extension of an "open skies" policy that is nonetheless limited by a myriad of nationalistic and self-serving practices. My prediction is that more than alliances, you're going to see huge airline conglomerates developing. Alliances will be the last resort of the smaller airlines. Bigger players will invest in each other and leverage the benefits of scale, instead of relying on "alliances".

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