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Real life accounts from library patrons whose lives have been changed for the better by libraries. Libraries Changed My Life (LCML) is the brainchild of two librarians from two parts of the country. Ingrid is a children’s and teen librarian from New York City. Natalie is a systems librarian from rural Florida. Together we’re hoping to create a place where people can tell their library stories, and those who are questioning the value of libraries can see their amazing impact. LCML is an independent, grassroots movement to spread library love across the country. Why we’re here: Libraries are valuable—and valued. In addition to traditional services like book lending, research help and children’s programs (still the services Americans value most), libraries offer free wifi, technology training, free or low-cost public meeting spaces, affordable printing, access to music and the arts, and other services our neighborhoods need.
Via Karen du Toit
They're hiring social workers, nurses and other outreach workers to serve their neediest visitors
Via Karen du Toit
Courtney Eckerle: The New York Public Library uses National Library Card Sign-up Month as an opportunity to bring in many new library users. To do so, the library implemented a social media campaign using quotes from celebrities.
Via Karen du Toit
by Stephanie Bonjack Here’s my theory: the proliferation of "shoppes" and "towne centers" may have satisfied a need (or collective desire) for designer sunglasses, fusion restaurants, and relaxing places to drink coffee, but commercial spaces will never satisfy all of the needs that a library can address. A great library has the potential to serve as a community hub, where resources and services intersect with work, learning, and culture. A space designed to facilitate such interactions while making the patron feel something – inspired, creative, curious – cannot be replicated commercially. Image: Jose Vasconcelos Library
Via Miguel Mimoso Correia, Karen du Toit
"Better Together is a short film about the potentials of partnerships between libraries and organisations, companies and users. The film introduces examples from Roskilde and Aarhus. Read more about partnerships (in Danish) at www.bygpartnerskaber.dk "
Via Trudy Raymakers, Karen du Toit
Small Island Librarian: Corporate online storytelling: for libraries? Posted by Mark-Shane Scale: "In my view, there needs to be a course within library schools that will deals with institutional digital storytelling. This is because, in the age of social media and Library 2.0, libraries need to move online and tell their stories. Libraries need to find ways of connecting with their users and potential users in the online world. We need content on our websites and a social media presence that is constantly updated and engaging, reminding our users that we are a channel to credible information sources. Our Websites must now be more like blogs or online magazines, with a constant flow of information. We should not only tell users what we have, but also post commentaries and view points, to represent the information that we have within our collections. In short, we need to take a page from Coca Cola's book on corporate storytelling. If Coca Cola is thinking about becoming a publisher, why not libraries?"
Via Karen du Toit
Authors: R. Gomez; IGI global
Published: 2012 "The goal of this document is to portray the landscape of users and uses of public access to computers and the Internet in developing countries around the world. In 2007-2010, the Technology & Social Change Group at the University of Washington conducted a ground-breaking study in 25 countries, the Landscape Study, to better understand who uses information and communication technologies (ICT) in public access venues and how. Each country conducted a discrete section of the study and shared a report. All the data was then collated and analyzed. This book attempts to put all the pieces together in order to make comparisons and cross-references for further research." Full text: http://faculty.washington.edu/rgomez/publications/2012%20full%20book,%20libraries,%20telecenters%20and%20cybercafes.pdf
Via Karen du Toit
by SHARYN FLANAGAN: "Interview with library director Sukrit Goswami. The subject? The future of libraries in an increasingly digital world: [...] "What are people interested in and what programs are they signing up for? Up to now we’ve been letting the community tell us what they want, just putting the programs out there in front of them and letting them choose. The most popular are the health-related programs, particularly the yoga and fitness classes, and also the educational programs; people love those. Our own staff teaches the computer programs, and in the coming year we want to offer resume building workshops and classes for job seekers on how to write cover letters. I’ve taught these when I was at Glens Falls [library], and I love teaching classes, but can’t now due to time constraints. We are constantly expanding our services and programs, and we do three to four teen programs a week now, too, that are all well attended. We have increased storytime for children, adding one session to Saturdays for parents who work on weekdays, and that’s been very successful." Full interview here:: http://www.saugertiesx.com/2012/08/16/librarys-future-digital-world/
Via Karen du Toit
Managing Social Media in Libraries, published by Woodhead Publishing. ISBN 978 1 84334 711 8. E-ISBN 978 1 78063 377 0. Book. Swanson. "Provides practical ways of thinking about social media for library managers and leaders
- provides examples of policies, workflows, and uses of social media tools for library managers and leaders
- defines organizations as coordinated systems and discusses how social media tools can emphasize the benefits of coordination
- presents a context for social media in libraries Web 2.0 first created a scramble among librarians to participate in Facebook, YouTube, blogs, and other social media applications, and the turn is now towards management and consolidation. Managing Social Media in Libraries explores the developing information environment, the collaboration among library organizations, and the ways social media may convert the loose connections between library staff members. The book takes librarians beyond the mechanics of using social media, and establishes a framework to move library managers and leaders toward making social media effective. Managing Social Media in Libraries is structured around key topics in this area, including: refocusing after the first use of Web 2.0; library organisations as loosely coupled systems; social media within such systems; defining a purpose for the use of social media; connecting messages and tools; and integrating social media into standard websites."
Via Karen du Toit
And while home pages are being archived, social media collections lag.
Via Karen du Toit, NELLCO
POSTED BY BOBBI NEWMAN: "Presented at the Carnegie Library of Pittsburgh June 4th, 2012." "Resources:
The original 23 Things Additional 23 Things IMLS 21st Century Skills Assessment IMLS 21st Century Skills website Managing Personal Change Wasting Time Is New Divide in Digital Era - New York Times mentioned during presentation. ALA’s response to the article - ALA Wastes No Time – Our Work on Digital Literacy"
Via Karen du Toit
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"What kind of support should I be asking for from management?" and "How can I support our staff?" 1. Give them your trust - Wholeheartedly. 2. Give them dedicated time 3. Get out of their way
Via Karen du Toit
SEATTLE - The most noteworthy reference titles published in 2012 have been named to the 2013 Outstanding References Sources List, an annual handpicked list from the Reference and User Services Association (RUSA), a division of ALA. The 2013 winners are: Biotechnology: In Context, edited by Brenda Wilmoth Lerner & K. Lee Lerner, Gale CengageDictionary of African Biography, edited by Emmanuel K Akyeampong and Henry Louis Gates Jr., Oxford University PressEncyclopedia of Housing, Second Edition, edited by Andrew T. Carswell, Sage PublicationsEncyclopedia of Peace Psychology, edited by Daniel J. Christie, Wiley-BlackwellEncyclopedia of Trauma: An Interdisciplinary Guide, edited by Charles R. Figley, Sage PublicationsEnslaved Women In America: An Encyclopedia, edited by Daina Ramey Berry and Deleso A. Alford, GreenwoodJapanese Philosophy: A Source Book, edited by James W. Heisig, et al, University of Hawaii PressLiterature of War, edited by Thomas Riggs, St. James Press/Gale CengagePresidents and Black America: A Documentary History, by Stephen A. Jones and Eric Freedman, Sage/CQ PressTypography Referenced: A Comprehensive Visual Guide to the Language, History, and Practice of Typography, edited by Allan Haley et al, Rockport PublishersWomen in American Politics: History and Milestones, by Doris Weatherford, Sage/CQ Press Contact: Elizabeth Markel
RUSA, Conference Services (cs), Membership (mbrshp)
Via Karen du Toit
"[...]there are more than a few ways to kill a library. For example: √ Stop believing in the libraries mission. Do we really believe in the freedom to read, learn and discover? √ Spend less time with the board. The ideal public library board would meet 4 times per year and agrees with everything the CEO recommended. √ Stop talking to your customers. What do they know any way? And on the same topic, stop consulting staff. It is a huge time waster. √ Don’t worry about the future and how you will get there. Sustainability is not an issue with which libraries need to be concerned. After all, we’ve have survived for hundreds of years. √ Stop telling the library story. Everyone has heard our story. √ Accept that the library building is old and you don’t need to keep renovating, painting, and updating it. It is what it is. √ Accept that just like instant coffee killed the coffee bean, the e-book will kill the printed book. √ Stop promoting the product; everyone knows about literacy and lifelong learning. √ Stop empowering staff, and stop training them. They should come to us fully trained. √ Stop all this talk about innovation. It just makes for more work. √ And, for heaven’s sake, stop changing the rules and our traditions. It’s annoying!"
Via Karen du Toit, NELLCO
There's a text version and 2 videos totaling 24 minutes below. There’s a phrase that I use every now and then; “It’s like dancing on quick sand” and never was it more appropriate than right now in respect of the eBook arena. "Let’s look at the latest news. A new low cost eBook reader has been unveiled by txtr, a German eBook retail platform... Oyster, which is a new startup has raised $3 million in order to become the ‘Spotify of books’.... HarperCollins is launching a new global publishing system which will provide them with an infrastructure that allows them to maximise it’s catalogue of books, eBooks and apps... The final news item that’s caught my eye, and I assume has also caught yours is that Amazon is going to launch their lending service in the UK by the end of the month..." [...] "We are at an absolutely pivotal point within both our profession, and within the library service in the UK. I recently talked to an ex-librarian who has since left the profession, and she said ‘I’m glad I got out, we’re finished’. That is so patently not the case it’s painful. This is a superb time to be a professional, or to have a love of libraries, of reading, books and knowledge. This is because we are going to be able to shape the development of all of those things into the future. What we do now is going to set a pattern for the next 50 or 100 years. We just need to believe in the power that the information professionals have, and the key role that libraries play in society. But – and this is a big but, we can only do it if we all work together, because it’s only by holding out our hands to one another in trust that we can help drag ourselves out of the quicksand, rather than push each other under faster."
Via Karen du Toit, Joao Brogueira
Posted by Donna: " [...] discuss how we at Christchurch City Libraries use social media – what we think is important, what we do, and why we do it. Hopefully it opens up a dialogue amongst Kiwi librarians. Wouldn’t it be grand if our information community were more forthcoming about sharing information on making the best use of social media?" Topics covered in the article: "- Many voices - We talk about all sorts of things – events, new books, new stuff on the website. - Content is king - Made you look (Twitter) - Looking at the tools and processes - The power of the image - The social catalogue - A reading list on social media in New Zealand public libraries"
Via Karen du Toit
"The bookless library is increasing a reality, staring in places meant to be the repository of knowledge, university libraries, and gaining ground outside academic grounds.
The New York Public Library is implementing its plan to move many of its books away from its main branch into offsite storage with 24-hour advance request required. Yet it is not the first library to do so. Opening the move was Kansas State University’s engineering school, which went bookless 12 years ago. The University of Texas at San Antonio ditched print for e-books and e-journals in 2010. Stanford University’s engineering school pruned 85 percent of its books last year. Drexel University opened a new library just last month with hardly a single print book – just rows and rows of computers. And Cornell recently announced a similar initiative." Read more: http://www.epublishabook.com/2012/08/31/the-bookless-library-is-that-the-future-of-libraries/#ixzz257b6gIeO
Under Creative Commons License: Attribution No Derivatives
Via Karen du Toit
We are talking about reference and how it is changing in UPLIFT this week: August 15 at the Utah State Library & August 17 2012 in Ephraim, at the Karen A. Hunstman Library on the Snow College campus. Reference and Services Trends in Public Libraries, 2012: - Traditional reference work is less relevant to the needs of users
- Rather than worrying about reference’s demise, many librarians have been energized by their newly expanded roles
- Reconfigured or eliminated reference desks
- Consolidated desks and services
- Librarian and support staff work together on the one main desk
- Librarian can handle more complicated questions
- Increased training for support staff to handle basic reference questions
- The reference interview is as pertinent as ever
- Roving reference is more important—getting out to where people are
- Expansion of self-service options (self-checkout, online group study room reservations, self-service holds, and touch screen frequently asked questions (FAQ’s) on your website/ library catalog
- Reconfiguring online reference resources for smartphones and other mobile devices
- Librarians are exploring new roles in reaching out to meet information needs
- Reference through the stacks and other indirect means
- Reduction/elimination of print reference collections
- Greater marketing and promotion of online resources and services
- Librarians will spend less time staffing desks and more time outside of library walls
- Online reference: email, chat, Instant Messaging, and SMS (short messaging services) reaches users who may not visit the library
- Online reference requires continual marketing to be successful
- Collaborating with other organizations will do as much to keep libraries alive as any project or program
- Embedded librarianship: becoming an integral part. Getting close to users by getting out into the community; being actively present with the user at the point of need.
- The big shift: we’re not doing things “for” the community, but we’re being a part “of” the community
- Libraries are shifting from the physical to the virtual facilities and media; from an individual to a community focus; from being a collection library to being a creation library; from being an archive to being a portal
Via Karen du Toit
Esther Yi: "For all their differences, Google and the DPLA do share a major hurdle: Copyright law, which prevents the digitization of orphan works, numbering around 5 million and constituting about 50 to 70 percent of books published after 1923. Orphans are works whose rights holders are not known; they may be dead or unaware of their entitlement. Google's settlement would have given the company license to appropriate orphan works for posterity—a move that would have opened up a trove of previously unavailable works, at the expense of granting Google unprecedented control through litigation. The DPLA faces a similar problem: As some members pointed out in a gathering last year, out-of-print and orphan works—content in the "yellow zone" of copyright—outnumber both public domain and in-copyright works, "making legal reforms necessary for the success of a DPLA," according to meeting notes. Jason Schultz, an assistant professor at UC Berkeley School of Law and a DPLA member focusing on legal issues, says that the coalition wants to strike the right balance between the rights of copyright owners to be properly compensated and the rights of public access. The DPLA will not violate copyright, and it will begin with a foundation of public-domain works. The organization is trying to figure out the best case for fair use of out-of-print or unpublished works to argue that public access to this literature benefits society and serves a "higher" purpose.
Via Karen du Toit
Submitted by Patricia J Delois: RT @sallyheroes: "It appears that the number one thing patrons use the library for is (prepare yourself) books": http://t.co/CEiQTtdC via @JustinLibrarian... "[...] surprised they would select books when they have so many other things to choose from. I imagine he’s even more surprised to learn that something else patrons rate highly is personal interaction with the staff. I don’t know who designed the survey, but it couldn’t have been the director. It wouldn’t have occurred to him to put “human interaction” on the list of things patrons might value. He’s all about technology. No one disputes that technology has improved the library experience for the patron. You can search the catalog from home and access our subscribed databases. You can place your own holds, request your own interlibrary loan materials, download books to your own devices. The library is working towards self-checkout, presumably so you can conduct all your library business without ever having to interact with the staff. This must sound like a dream-come-true for the director, who hates to interact with the library staff, but for patrons, there’s more to the library than just the delivery of materials. They like human contact."
Via Karen du Toit
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From www.briansolis.com - December 13, 2012 6:01 PMExcerpted from this interesting article by Brian Solis:
"While the amount of personal and ambient information churned out by SoLoMo is often inundating or even perplexing, it is this “big” data that will help businesses evolve and adapt in a new era of connected consumerism. More importantly, the study and understanding of relevant big data will shift organizations from simply reacting to trends to predicting the next disruption and adapting ahead of competition—thus, marking the shift from rigid to adaptive business models.
Without interpretation, insight and the ability to put knowledge to work, any investment in technology and resources is premature. But, by investing in human capital to make sense of would be ominous data, organizations can modernize the role of business intelligence to introduce a human touch.
The reality is though that how organizations connected with customers yesterday is not how customers will be served tomorrow. Meaning, the entire infrastructure in how we market, sell, help, and create now requires companies to not only study data and behavior but also change how it thinks about customers.
I refer to the confluence of data and interpretation as the human algorithm—the ability to humanize technology and data to put a face, personality, and voice to the need and chance for change. Data tells a story, it just needs help finding its rhythm and rhyme.
The human algorithm is part understanding and part communication. The ability to communicate and apply insights internally and externally is the key to unlocking opportunities to earn relevance. Beyond research, beyond intelligence, the human algorithm is a function of extracting insights with intention, humanizing trends ad possibilities and working with strategists to improve and innovate everything from processes to products to overall experiences.
The idea of the human algorithm is to serve as the human counterpart to the abundance of new social intelligence and listening platforms hitting the market every day. Someone has to be on the other side of data to interpret it beyond routine..."
Read full original article here:
http://www.briansolis.com/2012/12/the-human-algorithm-redefining-the-value-of-data/
The Human Algorithm: Redefining the Value of Data | Brian Solis | @scoopit via @pinomauriello http://sco.lt/...
Extrait de cet article intéressant par Brian Solis:
«Bien que la quantité de renseignements personnels et la température ambiante égrenée par SoLoMo est souvent inondé, voire perplexe, c'est ce« gros »des données qui aideront les entreprises évoluent et s'adaptent à une nouvelle ère du consumérisme connecté . Plus important encore, l'étude et la compréhension des données pertinentes grandes organisations se déplacera de se contenter de réagir aux tendances de prédire la rupture prochaine et l'adaptation d'avance sur la concurrence ainsi, marquant le passage d'rigide pour les modèles d'affaires adaptés. Sans interprétation, la perspicacité et la capacité d'appliquer les connaissances acquises, tout investissement dans la technologie et les ressources est prématurée. Mais, en investissant dans le capital humain de donner un sens serait de mauvais augure de données, les entreprises peuvent moderniser le rôle de l'intelligence d'affaires pour introduire une touche humaine. La réalité est cependant que comment les organisations liées aux clients d'hier n'est pas la façon dont les clients seront servis demain. Signification, toute l'infrastructure dans notre façon de commercialiser, de vendre, d'aider et de créer des entreprises exige maintenant que les données de l'étude et le comportement non seulement, mais aussi changer la façon dont il pense les clients. Je me réfère à la confluence des données et l'interprétation que l'algorithme de la capacité humaine à humaniser la technologie et les données de mettre un visage, la personnalité et la voix de la nécessité et de possibilité de changement. Données raconte une histoire, il a juste besoin d'aide pour trouver son rythme et la rime. L'algorithme de compréhension humaine est partie et de la communication une partie. La capacité de communiquer et d'appliquer des connaissances à l'interne et l'externe est la clé pour débloquer des possibilités de gagner leur pertinence. Au-delà de la recherche, au-delà de l'intelligence, l'algorithme humain est une fonction d'extraction des connaissances avec intention , l'humanisation des possibilités tendances publicitaires et de travailler avec les stratèges d'améliorer et d'innover tout de processus pour les produits à des expériences globales. L'idée de l'algorithme de l'homme est de servir l'homologue humain de l'abondance de l'intelligence sociale nouvelle et plates-formes d'écoute arrivent sur le marché chaque jour . Quelqu'un doit être de l'autre côté des données de l'interpréter au-delà de la routine ... »Lire l'article complet originale ici: http://www.briansolis.com/2012/12/the-human-algorithm-redefining-the- Value-of-data /
The Human Algorithm: Redefining the Value of Data | Brian Solis | @scoopit via @ChristianeWa http://sco.lt/...