There is nothing that says that good and great libraries don’t or can’t build collections. It is a matter of focus. If librarians focus solely or disproportionately on the collection, that is bad...If we are talking focus, what is the difference between bad libraries and good ones? Good libraries focus on users. That is they evaluate the utility of the collection [in] relation to user needs. What do people want and need in terms of the collection, and how does that balance with all the other things the library does (reference, programming, digital resources, instruction, etc.). Here not only do we look at user data such as circulation and such, but the whole user experience.
Via Miguel Mimoso Correia, Robin Illsley