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Communicating Knowledge Management (KM) to Busy Lawyers | LawyerKM

Communicating Knowledge Management (KM) to Busy Lawyers | LawyerKM | The Information Specialist's Scoop | Scoop.it
I am constantly reminded of the importance of communicating effectively.  And I am repeatedly convinced that a simple message delivered in a simple way is most ("Communicating Knowledge Management (KM) to Busy Lawyers" by @LawyerKM

 

Connections  Are the Key…

My favorite (and primary) way to communicate KM to lawyers — and the representation in the KM card, above — is to speak in terms of connections.  It’s about “connecting people with people, connecting people with knowledge and information, and the processes, procedures, and technologies required to make those connections.”  I like this approach because it is broad, yet meaningful.  It allows me to talk about various aspects of KM from culture to technology, without eyes glazing over.

I carry the KM cards with me at work (and elsewhere).  When I need to explain KM to someone, I talk about connections.  After my elevator speech, I hand them a card as a take-away mnemonic.   “Here’s an easy way to remember what we do,” I say,  “the KM department’s email address is on the back.”

The more “complex” definitions of KM are fine when talking to people in KM circles and getting into the depths of knowledge management, but when talking to busy lawyers, spouting some convoluted, jargon-bloated, “nonsense” is the surest way to lose their attention.  Lawyers are no strangers to jargon.  They know it — and will reject it (and you) — the second they hear it.


Via Karen du Toit, Brad Abbott, Joao Brogueira
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Karen du Toit's curator insight, April 30, 2013 6:14 AM

Knowledge Management for lawyers > useful in all fields/organizations!

Rescooped by Errol A. Adams JD/MLS from The Information Professional
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Successful Knowledge Management Storytelling at Fluor - Jeff Hester

Successful Knowledge Management Storytelling at Fluor - Jeff Hester | The Information Specialist's Scoop | Scoop.it

by jeff hester:

"Before we developed written languages, storytelling allowed us to pass down our history and knowledge from one generation to the next. Even today, storytelling remains a powerful medium. A well-told story with a meaningful message is easier to remember, internalize and share.


Earlier today I chatted with fellow knowledge management (KM) colleagues at KMers.org on the subject of corporate storytelling and knowledge management, and I promised to share my storytelling story."

 

"At Fluor, storytelling almost always takes a written form. Naturally, people share their stories in person or in teleconferences, but our emphasis is on written stories. This definition of “storytelling” is different from many other organizations.

Our stories are real-world examples that illustrate the value of knowledge management. I recognize that there are stories that do not involve either success nor any form of knowledge sharing. While they can be valuable in their own right, they fall out of my organization’s scope.

These KM success stories are collected both informally and formally. Informally, we simply ask people to share examples of how knowledge sharing (a more accessible term than KM) and collaboration has benefited them, their project or the client. This past year we asked this question in on of our KM discussion forums and had over 30 responses — some good, some great and some everyday examples of KM at work. The best of these were identified and more formally captured."


Via Gregg Morris, Julien Duprat, Dick Cheuk, Brad Abbott, Karen du Toit
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Knoco stories: Building knowledge assets, a process from Siemens

Knoco stories: Building knowledge assets, a process from Siemens | The Information Specialist's Scoop | Scoop.it

Via Dick Cheuk, Brad Abbott, jeroen thibaut
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The Key Role of Librarians in Knowledge Management « Legal Current

The Key Role of Librarians in Knowledge Management « Legal Current | The Information Specialist's Scoop | Scoop.it
The Key Role of Librarians in Knowledge Management http://t.co/lXh0JS6t...

 

Gretchen DeSutter: 

"As firms strive for greater efficiency and delivering greater value to clients, knowledge management system can help firms by streamlining search.

Because of their skill set and experience, librarians are uniquely positioned to help firms get the most out of their knowledge management systems. According to the 2011 ALM Law Librarian "Survey, 57 percent are playing a more active role in KM than three years ago."

In the end, it’s all about placing the right information into the user’s hands at the right time and in the right format. Librarians know how to do that better than anyone, and those skills can make the difference in helping their firms realize the full benefits of knowledge management.

Stop by booth #922 at the AALL National Conference and see what’s new in knowledge management."


Via Karen du Toit
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