The Information Professional
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Librarians and Archivists in a fast-changing digital lanscape
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7 Things Library Customers Want NOW | Customer Service and Library Patrons | Text a Librarian - Text Messaging for Libraries

7 Things Library Customers Want NOW | Customer Service and Library Patrons | Text a Librarian - Text Messaging for Libraries | The Information Professional | Scoop.it

Lisa Carlucci Thomas:

"What attracts library customers to today’s libraries? The rise of mobile culture and the smart phone society brings a dynamic shift in expectations about how, when, and where to access information. Endless media streams, interactive news feeds, and autonomous research options provide numerous avenues for information-seeking customers. What factors draw their attention to the library, rather than a crowdsourced data channel, commercial service, or search engine?

1. Convenience.

2. Community

3. Immediacy

4. Accuracy

5. Customization

6. Privacy

7. Service"

 

Read more: http://www.textalibrarian.com/mobileref/7-things-library-customers-want-now-customer-service-and-library-patrons/

 

 

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UR libraries stay relevant, leading the national charge | Campus Times

UR libraries stay relevant, leading the national charge | Campus Times | The Information Professional | Scoop.it

Matthew Volkov:

"Although many claim that the traditional library is loosing its relevance, UR libraries have managed to stay afloat thanks to digital innovations and student support services."

 

They made use of [...]

"The research report, which has since been applied by more than 40 university libraries worldwide, is entitled “Studying Students: the Undergraduate Research Project at the University of Rochester.”
Since then, the library and its staff have made every effort to ensure that UR’s library system stays relevant to students.
“We want to figure out what technology students are using and ensure that our capabilities match up with what students need,” Rush Rhees Librarian Eileen Daly said.
Students can now chat live or text with librarians during the day to get help with research or writing projects. The library’s website can also text students the call numbers of books found through the reference catalog.
On Monday, Feb. 6, the library released an application that allows students to search virtually all of the library’s article databases and access the articles via smartphones."

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The State of Mobile in Libraries 2012 — The Digital Shift

The State of Mobile in Libraries 2012 — The Digital Shift | The Information Professional | Scoop.it
The State of Mobile in Libraries 2012 - http://t.co/NwFKQcR0 via @ShiftTheDigital...

 

Lisa Carlucci Thomas summary:

 

"In 2012, expect existing mobile library services to mature. Mobile websites will be refined, content will be added, more mobile-friendly platforms will become available, and usability of mobile resources will be examined in greater detail. Integration with emerging features and services, such as mobile payment systems (Square, Google Wallet), checkins and gamification (Foursquare, GetGlue, QR codes, SnapTags), social sharing and content curation (Path, Tumblr, Instagram, PicPlz), place-based collections, and augmented reality tours (Scan Jose) built from library digital collections, will present exciting opportunities.
Ebooks and digital content discussions will continue to be complicated, and library advocates will build upon collective knowledge gained and further seek to negotiate adequate rights and licensing policies with publishers. Nonetheless, more libraries will purchase ebooks and circulate ereaders, iPod Touches, and tablet computers than ever before and offer instruction and outreach to patrons seeking experienced support and guidance using their own devices.
Technological advancements, such as sophisticated touch screen interfaces, next-generation platforms, patron self-service tools, and interactive communication services, along with evolving user demands will fuel the ongoing development of mobile library innovations for libraries already involved and encourage creative ideas about delivering services with a fresh perspective.
In 2012, resolve to identify opportunities to integrate mobile services, overcome the challenges, and inspire and engage your mobile library community. It’s time to get in the mix."

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Handheld Librarian Online Conference VI. Feb 1-2, 2012. Mobile Solutions for Libraries That Work | Joe Murphy – Librarian, Innovator

Handheld Librarian Online Conference VI. Feb 1-2, 2012. Mobile Solutions for Libraries That Work | Joe Murphy – Librarian, Innovator | The Information Professional | Scoop.it

Joe Murphy:

Attend the next online Handheld Librarian conference Feb 1-2

http://www.handheldlibrarian.org/

 

"Stay current and move your library fwd with the 6th online Handheld Librarian conference. Featuring for the first time, post conference skill-building workshops on eReaders and Mobile app development as well as top Keynotes by Stephen Abram and Michael Stephens.

This event offers the best and most timely practical information from and for librarians about applying mobile technologies in library settings.

 

Register online now http://www.handheldlibrarian.org/register/ for one of the most affordable professional development opportunities available.

 

If you attend any professional development event at the beginning of this year, it needs to be this conference. Diverse library professionals share the best practical examples of implementing top mobile techs. The best in current awareness for this rapidly evolving field will help keep you and your library relevant.

 

Featured Keynotes by top library thinkers: Stephen Abram and Michael Stephens."

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Online information conference 2011 -mobile ecosystem

Brief tour of the mobile ecosystem with an emphasis towards "online information" professionals in order to understand the big picture.
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Mlibs event – Mobile devices in teaching and research: how do libraries support this? | m-libraries

Mlibs event – Mobile devices in teaching and research: how do libraries support this? | m-libraries | The Information Professional | Scoop.it
Mlibs event - Mobile devices in teaching and research: how do libraries support this? (RT @evidencebase: New #mlibs blog post: Mobile devices in teaching and research: how do libraries support this?

 

"Discussions focussed on challenges to implementing mobile technologies. These included:

- cost of vendor provided services including costs for ongoing upgrades
- decisions on whether separate mobile sites should be developed or whether a single point of access would be provided regardless of device used for access
- variability of availability of mobile friendly apps from vendors
- in some areas technology is ‘ahead of the law’ in this area and mobile allows the possibility of services which currently are not legal
- the possibility of an institution using a service that it subscribes to as it is tied into that service when a free app might actually serve the purpose more effectively
support issues around free apps
- the need for user education in the mobile area – one cannot assume that people know how best to use mobile services to support their learning or research because they know how to use mobile technologies in other contexts


Two key messages from the session were:

- There was a general consensus that institutions needed to embrace mobile technology or risk the services that libraries might provide to support teaching and research not being fully exploited as users access other services through mobile devices
- The quality of content delivered was of paramount importance regardless of the medium of delivery"

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Handheld Librarian VI conference- mobile solutions for librarians

Handheld Librarian VI conference- mobile solutions for librarians | The Information Professional | Scoop.it

"6th Handheld Librarian conference, a place where interested librarians bring their tools and strategies to the learning scene.

The conference will feature professional development for librarians by librarians.

This is the grass-roots nature of our highly successful program.

Handheld Librarian VI will build on the success of prior conferences in which an array of presenters share their experiences and insights on topics addressing themes such as ebooks, location-based social networking, lending devices, reference and mobile technologies impacting society. You can see the quality of the content by looking through our past archives."

 

(Photo: Michael Stephens, Assistant Professor in the School of Library and Information Science at San Jose State University)

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To Attract Parents and Kids, Libraries Should Think Mobile — The Digital Shift

To Attract Parents and Kids, Libraries Should Think Mobile — The Digital Shift | The Information Professional | Scoop.it
RT @sljournal: To Attract Parents and Kids, Libraries Should Think Mobile—The Digital Shift http://t.co/aMheP8uf...

"Library patrons between the ages of 21 and 40—those most likely to have young children— turn to mobile technology when looking for content, conducting research, and when trying to locate material for their kids. Nearly 15 percent of this group report they are using mobile services to help their children with research or to find a book, as compared to less than 10 percent of the 2,155 total respondents in “Patron Profiles: Mobile Devices, Mobile Content and Library Apps,” a 45-page report released in January." - http://www.thedigitalshift.com/research/patron-profiles/subscribe/

 

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Preprint: Mobile Technologies & Academics: Do Students Use Mobile Technology in their Academic Lives and are Librarians Ready to Meet this New Challenge?

Title
Mobile Technologies & Academics: Do Students Use Mobile Technology in their Academic Lives and are Librarians Ready to Meet this New Challenge? (Preprint)

Authors
Angela Dresselhaus & Flora Shrode

"In this paper we report on two surveys and offer an introductory plan that librarians may use to begin implementing mobile access to selected library databases and services. Results from the first survey helped us to gain insight into where students at Utah State University (USU) in Logan, Utah stands regarding their use of mobile devices for academic activities in general and their desire for access to library services and resources in particular. A second survey that we conducted with librarians gave us an idea of the extent to which responding libraries offer mobile access, their future plans for mobile implementation, and librarians’ opinions about whether and how mobile technologies may be useful to library patrons. In the last segment of the paper, we outline steps librarians can take as they “go mobile.”

 

Full text: http://www.ala.org/lita/ital/sites/ala.org.lita.ital/files/content/prepub/dresselhaus.pdf

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