Digital engagement ... lessons from the front, by @myleejoseph | eRecords Project - #Instagram terms of service | The Information Professional |
The announcement by Instagram of a change in terms of service unleashed a huge reaction from #igers (Instagram users) and the broader community alike. It resulted in a carefully worded message from Kevin Systrom, Instagram's co-founder a day later.

Many libraries, museums, archives and galleries use social media tools for digital engagement with their clients and the community. Due diligence includes monitoring the shifting sands of terms of service in this space and active risk management but there are other aspects of digital engagement and lessons to note: