"According to Pew Research Center's “Pew Internet & American Life Project” they think they know what public libraries will be by the year 2020. I wouldn't question their research, but I'm skeptical about some of their conclusions..."
Conclusions drawn by Dr Steve Matthews:
- "The nature of the library customer is changing and will continue to change toward technology being an integral part of their life."
- Volume, relevance & velocity... "These three factors will continue to be a constant. However, in another 8 years there will be more customers who do not need librarians to filter their information, nor manage their information stream."
- Anywhere, anytime, any device... "This is a fact of life that will never go away. Librarians need to understand that and begin to work within it."
- Sentries, evaluators, filters, certifiers... "Pew was trying to appease the “old guard library establishment”, because none of their reported facts unquestionably leads to these roles. I don’t know from where they drew these roles, but they got this wrong. Customers in 2020 will not need any of these roles from librarians. They will fill these roles for themselves."
- Aggregator/Synthesizer, Organizer, Network Node, Facilitator... "These will be the roles of the 21st Century librarian, and library."