by Deane Zeeman, Rebecca Jones, and Jane Dysart:
"This study identifies innovative service trends in library and information services in the government and corporate arenas."
This study reports on the results of interviews conducted in December 2009 and January 2010 to identify innovative service trends in library and information services in the government and corporate arenas. The study was undertaken as part of a Library and Archives Canada (LAC) research project to inform the Government of Canada Assistant Deputy Ministers Task Force (ADM Task Force) on the Future of Federal Library Service in gaining a better understanding of future-oriented service delivery models adopted by corporate and government libraries."
"The interview structure matched the “building blocks” for service models defined by the ADM Task Force—E-Library, E-Services, Digitization, Physical Space, Technology, and Procurement—and probed the specific services that the interviewees offer in each .” This structure was also used to frame the findings."
From journal "Computers in Libraries"