"Tacit knowledge doesn't allow itself to be captured"
"In a knowledge-intensive business environment, it is often very hard or even impossible to anticipate in advance what information is needed. You simply cannot know what information will be relevant before the moment you need it. The information might not exist until the moment you need it, or you are simply unaware of its existence. That’s why more is better (“more is more”) when it comes to information supply in a knowledge-intensive business environment. If there is more to choose from, chances are there will be something for (almost) any need. That’s also why it has become critical for knowledge workers to access to the information abundance on the Internet. We also need to have immediate access to anyone who might possess the knowledge and information we need but which is not captured – often because it is hard to capture or simply does not allow itself to be captured (tacit knowledge) and exchanged."