"Why do we need competencies?
The answer is very simple. Libraries need to remain relevant. They also need to make themselves valuable to their communities. If you think for one minute that having bestsellers on your shelf is going to keep you valuable, you're living in the 1950s. Library directors should be inundated with requests from organizations and businesses to assist them with their in-house technology."
Libraries are "supposed to be that local organization that is an expert in technology!"