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Scooped by Karen du Toit onto The Information Professional |
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From
dbl.lishost.org
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May 7, 8:25 AM
Among the more recognized and often repeated findings emerging from Ithaka S & R’s faculty research studies, including the recent 2012 report, is the revelation that faculty primarily perceive the academic library as their purchasing agent. [...] Four levels of user experience (column titled “Building Customer Communities is the Key to Creating Value“) and how to get there: 1. In Level One the organization is perceived by its customers as simply the supplier of some commodity 2. A Level Two experience would represent an improvement for librarians because it moves beyond content to a state where community members believe you help them accomplish something, but it’s more than just basic productivity. 3. At Level Three there is more engagement, emotional connection and relationship building. 4. the library achieves platform status.
Karen du Toit's insight:
Assessment of library experiences, and how to go to an engaged relationship with users! 
repeatagain's curator insight,
May 9, 5:18 PM
what libraries deliver is a level one experience – and we need to do better than that... Delete the scoop?
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From
www.salon.com
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March 8, 7:42 AM
They're hiring social workers, nurses and other outreach workers to serve their neediest visitors
Karen du Toit's insight:
How to serve a need in the community! Delete the scoop?
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RT @WEAadulted: The importance of Community libraries for the 21st century http://t.co/5sJlRuxh
"Arts Council England and the LGA have developed guiding principles which will assist local authorities who are considering reviewing the delivery of their library services to work with their communities. Some of these guiding principles include: the importance of local authorities taking a strategic view across their whole library servicethat there is no one model recommended for community involvement – locally appropriate solutions usually work bestthat community libraries are testing new approaches to library service deliveryYou can read more about the guiding principles in the report: http://www.artscouncil.org.uk/what-we-do/supporting-libraries/community-libraries-research/
Karen du Toit's insight:
Guiding principles for local authorities - worth a look! Delete the scoop?
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This is Somerset
Villagers record their own memories on online archive Volunteers from the Quest project and Bath Spa University's history department have been carrying out the "people's survey" encouraging people to share a special person, place, building or object for the archive."
Karen du Toit's insight:
Great idea to enhance the content of an archive! Delete the scoop?
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Private Library Labors to Be Relevant AgainNew York TimesPublished: August 7, 2012.
[...] "the Huntington Free Library and Reading Room in the Bronx [...] trying to reinvent itself in a more humble role: that of a traditional community library. It still does not lend books and it remains privately owned and operated. But instead of catering to scholars studying American Indians, it now hosts monthly meetings about Bronx history. It invites children for arts and crafts, and it organizes an annual scavenger hunt for historical artifacts. Last month, it allowed HBO to make over its reading room as a backdrop for the series “Boardwalk Empire.” “We don’t want to be ‘This is what a library used to look like,’ ” said Thomas X. Casey, the library’s president. “We want to be an active participant in the community, not just a museum.” Delete the scoop?
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@ReelYouth "Vancouver's Public Libraries have seen a lot of change in the last few decades. The change is not just technological, it is in the way they provide services, why they provide it, and the types of resources they have built and deliver with their communities. Their innovative approach has brought the librarian out of the library and to the people." Delete the scoop?
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"Karen Tatarka, head librarian at the Weston Public Library, gives a tutorial on one of the Kindles now offered for check-out.
During the Oct. 29 snowstorm the Weston Public Library became a gathering place and communications hub for residents who had lost their power. It was a place where Westonites could interact with the outside world, get on the Internet, charge their cell phones or simply warm up and chat with friends.And that's the way Karen Tatarka, director of the library, likes it.
“When it comes down to it, this really is an open space for the public, and we like to look at it as a community space rather than a library space,” Tatarka said.
Over the years, libraries throughout the country have been remodeled and updated, both internally and externally, to adapt to technological change, and the Weston library is no different. “I think as our society changes, we have to change with them,” Tatarka said."
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By Lois M. Collins: Parents value libraries as a safe place for children, a source of education and entertainment, a tech hub. They feel great affection for a library's ability to instill a love of reading in young minds, too, according to a new survey by the Pew Research Center's Internet and American Life project. In fact, 94 percent of parents say libraries are important for their children and 79 percent say "very important," according to the survey of 2,252 Americans 16 and older conducted last fall, including 584 interviews with parents of minor children. "Parents" in the results refers only to those children younger than 18. The survey found that among all adults, parents are more likely to have library cards, visit the library, use the library website and participate in programs there, said Lee Rainie, who directs the Internet and American Life Project for Pew.
Karen du Toit's insight:
Libraries are truly community spaces for families! Delete the scoop?
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Liz Harrison FRESNO, Calif. (KFSN) Libraries have always been known for a wide selection of books but some Valley residents have discovered it's a great place for social networking- both in person and online.
Karen du Toit's insight:
Libraries a place to network - personally & online! Delete the scoop?
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By Cynthia Nikitin and Josh Jackson
...new libraries serve as centers of discovery and communication–places where people gather and where information comes alive through teaching and personal interaction. Indeed, to distinguish themselves in a world where Google is well on its way to digitally scanning most of the books ever written, libraries are learning to take advantage of the simple fact that they are centrally located in almost every community. In other words, libraries now see success being linked to their role as public places and destinations.
Karen du Toit's insight:
Three libraries that incorporates projects attracting users to their places/spaces:
1. Charlotte, North Carolina Bringing Stories to Life
2. Frankfort, Indiana A Library That Presents Life as a Work of Art
3. Santa Fe Springs, California Learning in the Heart of Town
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"Your worldview dictates what is possible and often without even knowing it. Presentation at the Library 2.012 conference. Describes the rising view within librarinship focused on knowledge and community."
Via Fe Angela M. Verzosa Delete the scoop?
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The Digital Preservation 2012 conference (July 24-26 at the Sheraton Pentagon City in Arlington) by Butch Lazorchak: "While Web 3.0 technologies will undoubtedly make our lives much easier, they’ll never replace the power of real community achieved when people get together in person to discuss issues, share ideas and work together on solving shared problems."
"Follow the action at #digpres12 on Twitter, but attend in person if you can. There’s nothing like the power of face-to-face community." Via Jessica Parland Delete the scoop?
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Canadian Libraries: Innovating and Creating Inclusive Services Pilar Martinez Edmonton Public Library Executive Director, Public Services Canadian Library Association Vice-President/President-Elect...
Final thoughts by: Pilar Martinez & Kenneth Williment
"The traditional service development process provides a number of ways in which library staff can internally generate programs and services to meet library staffs’ perceptions of community needs. Community-led service development provides a new set of tools which library staff can build upon to ensure the continued relevance of public libraries that truly meet community needs. Unfortunately, systems which continue to guess at community needs will run the risk of being left in the 20th century. This may lead to the development of two tiered library service development, where 1. dynamic library systems respond to community needs beyond those of traditional library users while 2. other systems minimally engage users and try to maintain their relevance to community by marketing and informing communities of ‘their’ services. As with all other professions, industries and organizations, public libraries need to embrace innovation, thus ensuring that their services are relevant to both funders and the people they are meant to serve. The discussions and innovative practices occurring in Canadian public libraries are exciting because – ultimately – change will occur. The question will always remain – who will determine how public libraries will adapt? It will either happen proactively and internally, and hopefully based on collaborative decisions made with library staff and their communities – or else passive public libraries will be at the mercy of the outside forces imposing the change." Via Donna Watt Delete the scoop?
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What to wear when going for an interview as librarian > Good to be reminded off!