Lisa Carlucci Thomas:
"What attracts library customers to today’s libraries? The rise of mobile culture and the smart phone society brings a dynamic shift in expectations about how, when, and where to access information. Endless media streams, interactive news feeds, and autonomous research options provide numerous avenues for information-seeking customers. What factors draw their attention to the library, rather than a crowdsourced data channel, commercial service, or search engine?
1. Convenience.
2. Community
3. Immediacy
4. Accuracy
5. Customization
6. Privacy
7. Service"
Read more: http://www.textalibrarian.com/mobileref/7-things-library-customers-want-now-customer-service-and-library-patrons/
Via
Sophie D.F.